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Ramada Donetsk Hotel

hotel Located in the center of Donetsk on the scenic Kalmius River, this hotel is a 10-minute walk from Donbass Arena Stadium. It offers room service, rental cars, and free Wi-Fi.
Score from 210 reviews Excellent 8.7/10

Newest reviews for Shakhtar Plaza

  • Anonymous
      Russia
    May 25, 2014

    Cleanliness and affordability.

    Not really a four star hotel. Staff was really just not that nice, hostile even. The manager was really one of the rudest people. It was okay if you don't expect anyone to be helpful or care about your stay.

    6.7

  • Paul
      United Kingdom
    May 19, 2014

    Very courteous and professional staff. Clean and nicely presented and in the perfect location for the stadium.

    9.6

  • Anonymous
      United Kingdom
    May 15, 2014

    Considering the situation in the country the service was impeccable at the very low price, this is a credit to the staff and people.

    Another pillow or two on the bed, perhaps a larger fridge but this is picky

    9.2

  • Stefan
      Sweden
    May 9, 2014

    Very new beautiful facilities. The fitness center has all for training with several treadmills for example.

    8.8

  • Anonymous
      Russia
    May 3, 2014

    The bed was really comfortable and the facilities were clean. Housekeeping was really terrific.

    I chose this hotel because most of the reviews said the service was great. I have to say the service was hit or miss. Sometimes the wait staff were great, other times just completely rude. I often found myself dealing with people who could really care less about doing their jobs. An angry waitress literally threw a menu on my table. Another time I was in the lobby bar and the staff were sitting around gossiping, while the rest of us waited to be served. One of the waiters was picking his nose, no joke. Restaurants were never open as late as posted. On a Saturday night at 8pm I went and sat down in the restaurant that was supposed to be open until 0200 and was told to leave because they were closed. The only option was the lobby bar, followed by the nose picking waiter. I also couldn't pay for my room with the credit card I reserved my room with. But on the flip side, sometimes the staff were really nice. Sometimes.

    6.7

  • Anonymous
      Spain
    April 23, 2014

    Location and price

    The staff at the restaurant and room service don't speak English fluently and their general attitude towards customers is not good.

    6.7

  • Stefano
      Italy
    April 20, 2014

    Nice place quiet and clean, the staff at the hall speak many languages, the room were clean and nice to see. I will come back again.

    9.6

  • Anonymous
      Ukraine
    April 12, 2014

    beautiful building. friendly personal. nice room.

    no mimi bar in room. shampoo and gel are like from 3*** hotels, bed was hard, no menu of restaurant with prices.

    8.3

  • Michael
      United States of America
    April 9, 2014

    This hotel regularly receives and caters to masses of Turkish sex tourists, which turns the hotel into a seedy nightmare.

    3.3

  • Doctor
      France
    March 18, 2014

    Everything was outstandig. I liked very much the nice and modern environment and I liked the most my lunch on the last day in the restaurant.

    Breakfast was mediocre, the pizza I had the first night was the worse I ever had.

    9.6

  • Anonymous
      Kuwait
    March 16, 2014

    Friendly staff. Lots of facilities.

    Nothing

    7.5

  • Wayne
      Germany
    March 15, 2014

    Everything I needed was available. Staff was friendly and assisted with language

    9.2

  • Levon
      Lebanon
    March 2, 2014

    Breakfast is very poor ! But the rest is very good

    7.5

  • Konstantinos
      Greece
    February 8, 2014

    everything

    not replying to email

    9.2

  • Ahmet
      Turkey
    February 7, 2014

    location

    noise

    7.5

  • Raffaele
      Italy
    February 2, 2014

    A lot of place to have fun.

    Wi-fi is not good, always problems with connection. A part of reception, the other people speak no english.

    8.5

  • Anonymous
      United Kingdom
    January 28, 2014

    Staff and building...

    Extra charge for late check-out.

    8.3

  • James
      Ukraine
    January 25, 2014

    Nothing

    9.6

  • Dimitrios
      Greece
    January 24, 2014

    People at the reception were very kind, ready to help you and very effective.

    8.8

  • Harald
      Russia
    January 21, 2014

    Very friendly personal, very supportive and educated. They gave me a lot of recommendations on how to continue my travel to Sevastopol. Also very supportive in arranging for tickets and ordering taxi at a reasonable pricing. Good english skills. Nice room and very nice restaurant as well. Good atmosphere. Very good service. For Ukraine I was suprised to find such a good service in the "province". Please, Donetsk forgive me when I say that. In generell excellent - sometimes you don't might find that friendliness in a 5-star Hotel in Kiev. And I am a frequent traveller in Kiev.

    ------

    9.2

  • Anna
      United States of America
    January 10, 2014

    The staff were exceptionally polite and helpful. The hotel is brand new and very centrally located. Warm and clean.

    Photo of Stalin's residence in my room, was kind of weird to see it there.

    9.6

  • Oliver
      Germany
    January 6, 2014

    Good Hotel! Very cosy!

    My room was quite small!

    7.9

  • Anonymous
      Russia
    January 1, 2014

    Price and service

    10

  • Pierre
      Netherlands
    December 18, 2013

    the price, the hotel interior design and the quick services

    no iron in the room to iron my clothes and the access to the lounge and restaurant and spa is difficult to find.

    9.2

  • Maria
      Russia
    December 18, 2013

    Everything is as usual good

    10

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