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Titova Avenue 15, Donetsk, 83048, Ukraine – Show map
Unfortunately it's not possible to make reservations for this hotel at this time.
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11 properties in Donetsk
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181 verified reviews
They speak your language!
Shakhtar Plaza's staff speaks: Ukrainian, Turkish, Russian, Spanish, English, Greek, German, Arabic
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Hiking, Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool, Playground, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Special Diet Meals (upon request)
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Designated Smoking Area
Ukrainian, Turkish, Russian, Spanish, English, Greek, German, Arabic
From 2:00 PM
Until 12:00 PM
This property only accepts cash payments.
Credit cards are only needed to guarantee your booking.
Based on 182 reviews
Value for money
Show reviews from:
Cleanliness and affordability.
Not really a four star hotel. Staff was really just not that nice, hostile even. The manager was really one of the rudest people. It was okay if you don't expect anyone to be helpful or care about your stay.
Very courteous and professional staff. Clean and nicely presented and in the perfect location for the stadium.
Considering the situation in the country the service was impeccable at the very low price, this is a credit to the staff and people.
Another pillow or two on the bed, perhaps a larger fridge but this is picky
Very new beautiful facilities. The fitness center has all for training with several treadmills for example.
The bed was really comfortable and the facilities were clean. Housekeeping was really terrific.
I chose this hotel because most of the reviews said the service was great. I have to say the service was hit or miss. Sometimes the wait staff were great, other times just completely rude. I often found myself dealing with people who could really care less about doing their jobs. An angry waitress literally threw a menu on my table. Another time I was in the lobby bar and the staff were sitting around gossiping, while the rest of us waited to be served. One of the waiters was picking his nose, no joke. Restaurants were never open as late as posted. On a Saturday night at 8pm I went and sat down in the restaurant that was supposed to be open until 0200 and was told to leave because they were closed. The only option was the lobby bar, followed by the nose picking waiter. I also couldn't pay for my room with the credit card I reserved my room with. But on the flip side, sometimes the staff were really nice. Sometimes.
Location and price
The staff at the restaurant and room service don't speak English fluently and their general attitude towards customers is not good.
Nice place quiet and clean, the staff at the hall speak many languages, the room were clean and nice to see. I will come back again.
beautiful building. friendly personal. nice room.
no mimi bar in room. shampoo and gel are like from 3*** hotels, bed was hard, no menu of restaurant with prices.
This hotel regularly receives and caters to masses of Turkish sex tourists, which turns the hotel into a seedy nightmare.
Everything was outstandig. I liked very much the nice and modern environment and I liked the most my lunch on the last day in the restaurant.
Breakfast was mediocre, the pizza I had the first night was the worse I ever had.
Friendly staff. Lots of facilities.
Everything I needed was available. Staff was friendly and assisted with language
Breakfast is very poor ! But the rest is very good
not replying to email
A lot of place to have fun.
Wi-fi is not good, always problems with connection. A part of reception, the other people speak no english.
Staff and building...
Extra charge for late check-out.
People at the reception were very kind, ready to help you and very effective.
Very friendly personal, very supportive and educated. They gave me a lot of recommendations on how to continue my travel to Sevastopol. Also very supportive in arranging for tickets and ordering taxi at a reasonable pricing. Good english skills. Nice room and very nice restaurant as well. Good atmosphere. Very good service. For Ukraine I was suprised to find such a good service in the "province". Please, Donetsk forgive me when I say that. In generell excellent - sometimes you don't might find that friendliness in a 5-star Hotel in Kiev. And I am a frequent traveller in Kiev.
The staff were exceptionally polite and helpful. The hotel is brand new and very centrally located. Warm and clean.
Photo of Stalin's residence in my room, was kind of weird to see it there.
Good Hotel! Very cosy!
My room was quite small!
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