I had on on-going dispute with the apartment owner relating to the rent. Firstly, the entire fee was taken at the time of booking, rather than the one night stated in the T&Cs. Secondly, a cleaning charge was added even though that charge was inclusive. I received confirmation (from Booking.com) that $98 would be refunded, in cash, on arrival but it didn’t happen. Subsequent phone calls got the repeated promise that it would be left in the apartment but that failed. Finally, I was told that my card had been credited but, to date, that has not come through. As far as I am concerned, I am still owed $98, more with the cost of calls, and that may prejudice my review.
Since the cooker has no grill, a toaster would have been nice. Everything is generally clean although my daughter found something objectionable on a coverlet that had escaped the wash so swapped beds.
Problems became apparent on arrival since there is only a door with the address to identify the place. I believe there is only the one short term apartment within a residential tenement block. Nobody we asked had heard of Chelsea Apartment. We tried the apartments next door as they seemed a possibility but, again, no knowledge. At first, we feared a scam but the receptionist kindly used the phone number from the booking confirmation to contact the owner. He got through and we returned to our door where, a few minutes later, a lady turned up to let us in.
The apartment is up 3 flights of narrow, dingy stairs, which could prove a challenge for the elderly and infirm, but the big surprise was the wall of heat that hit us when the door was opened. It must have been in the F90s and all our later efforts to lower it, plus requests to the owner, proved ineffectual. I don’t know where the ‘air conditioning’ mentioned in the website was but all we managed was to open the window a crack. It was actually unpleasant to sit in the rooms so just as well we only needed to sleep there.
On the plus side, the location is very good. It is on the corner of 6th Avenue, round the block from a large supermarket, close to Penn Station, the Empire State Building and an evening stroll from Times Square.
The apartment interior looks like the site photos although there is a lot less natural light and the leather settee is non-existent. There was ample hot water although the bathroom is small with only a single, small towel rail so nowhere to drape bath towels.