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309 West 14th Street, Chelsea, New York City, NY 10014 – Show map
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Hotel 309's staff speak: Spanish, English
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WiFi is available in all areas and costs USD 7.95 per 24 hours.
No parking available.
24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Heating, Hypoallergenic room available, Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 12 years stay free of charge when using existing beds.
Free! One older child or adult stays free of charge in an extra bed.
Free! Any additional older children or adults stay free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking for more than 14 people, different policies and additional supplements may apply.
Cards accepted at this property
Hotel 309 accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 377 reviews
Value for money
Show reviews from:
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 9284 reviews Review score
On the Upper West Side of Manhattan and within walking distance of Central Park, this hotel features an on-site fitness room and accommodations with cable TV.
Score from 2093 reviews Review score
This historic 5-story hotel features Moroccan-style furnishings, a lounge bar and includes rooms with a flat-screen cable TV. The 103rd St.
Score from 1262 reviews Good
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 2042 reviews Very good
The staff was fine. The bedding was clean. The location was excellent.
Shade broken. A mouse ran across the floor the second day. I washed bathroom floor-sticky. Maid service - shoddy. No coffee stirrers. Computer printer out of ink.
very close to manhattan city and rail station.
too small room, not cleaned.poor staff. expensive,most of the hotel with lesser price having better room with breakfast and wifi free.here they need only money,money and moneyand lastly they said thank you and have a good day....u know.
Proximity to the subway
Difficult to contact the place Low number of staff Bad quality of the towels
Location. Next to a metro. Great shopping and restaurants all within walking distance.
Had 4 people with 4 large suitcases so the room was a little cramped. However, for the price and location it was so worth it. In NYC, you barely spend time in the room anyway.
Having a bathroom up the hall
5 flights of stairs(required to be on the 1st or 2nd floor) (not warned of no lifts on website). No sheets for futon bed. room phone out of order for the 3 nights we stayed in(advised reception 3 times). cleanliness was VERY poor in all hotel. bathroom towels were all stained. breakfast was a joke(very poor).
Perfect to enjoy a couple of nights in NYC, great location!
10 feet away from metro station, always clean rooms, restrooms & bathrooms. Great district with tons of restaurants, cafes, markets etc.
No free wifi, no elevator.
Small very simple room with own kitchenette allows you to have breakfast (or other meals) on your own. Subway is only 100 ft away! (On the "A" line direct transport to JFK) Very good and fashionable neighborhood with lots of dining out opportunities.
Small window, without opportunity to open it. Loud Air conditioner.
Location and service was good
Share the restroom was not good.
I liked location, Chelsea area is good for walking, surroundings are nice to see at, secure. Subway stations very close. Markets very close, to shop for breakfast
Breakfast really bad, cleanliness should improve specially in the bathrooms. Ni wifi free No elevators, had to drag the siutcases all the way up to a third floor
location room look
small room space sharing bathrooms
Location location location! Subway station right outside the front doors, the Chelsea Market is directly across the street, the area's got good dining and nightlife. The staff were friendly and always willing to give suggestions on places nearby to check out.
The rooms were compact but for that price in this location that's pretty standard. Would still recommend this place to any friends going.
The location is relatively good
There were rats in the hotel, they didn't clean trash nor change the sheets for whole week, there is no hygiene at all
Location was amazingly good, close to the highline, chelsea markets, and the subway was a 20sec walk away. Pharmacy/minimart close by was also handy. Lots of nice eateries nearby too. The staff were friendly, room itself was clean and kitchenette was very handy too. Bed was comfy and the AC worked well.
Room was tidy initially but the sheets weren't ever changed, only straightened up. Shared Bathrooms were all often dirty and muggy (most didn't have working vent fans). no elevator was annoying but to be expected in an older NYC building.
Excellent location! Lovely staff and comfortable room (slightly less spacious with 4 of us in it but we were happy there).
No free wifi.
A rat appeared in my room while I was resting. I ran out to the reception, and the staff helped to take the rat out. I have phobia to rats so I am still in shock. During the night I checked the room with the staff, and there were varios holes in the room. I could not belive they charge more than USD 200 per night and they dont care on covering those holes. I requested my money back and the manager made things so complicated that i decided to stay for the two nights left. It was difficult for me to look for another hotel, without being reimbursed on time.
Purely location. Nothing else
The photo provided was completely misleading. The rooms were absolutely disgusting, with sheets that mustn't have been changed prior to us, stained. It was like a hostel, with having to share a bathroom and toilet. Bed was uncomfortable, saw some bed bugs, completely disgusted. The picture provided to lure unsuspecting tourists is completely deceptive. Make sure you read customer reviews before booking. Had the room booked for 7 nights, left after 2nd night and paid extra at another hotel. Even though we lost money, it was worth leaving there, and at least we got to sleep on clean sheets.
Location is great for me central Manhattan. Subway just outside
No lift. The place was old n Dorty n really needed renovating. TV didn't work, air conditioning was not adjustable so room was boiling n was taped together with duck tape to even keep it running at all. Blinds were stuck so couldn't block out the light. Absolutely terrible and massively overpriced. Only good thing was location
Convenient location in Chelsea, right near the subway. A well kept hotel and fairly, if not perfectly clean. Expensive but not bad for Manhattan. Would stay again.
Had to ask multiple times for the towels we needed (not extra). Bathroom was acceptably clean but floor needed scrubbing or replacement.
Your staff (pregnant lady at the front desk)was very helpful and welcoming
Their was little room services and we battled with rat most at times
Staff always about so security good. Next to the 14th Avenue subway. Toilets found tidy on most occasions visited.
Stairs! Had surgery recently so found lifting luggage difficult. Found out about proximity to subway on arrival by foot. Would be good to include in information provided to overseas visitors prior yo arrival. Significant selling point. Floor in bathroom wet and slippery one day suggest mop left available if needed.
The room was clean
The hotel was very dingy, scary, was pregnant and was kept on the 5th floor had to climb five flights with my luggage. Couldnt cancel my subsequent reservations.Had to leave the windows open for ventilation but the noise from the busy streets of newyork would not let us sleep. Looks nothing like the pictures displayed on the Internet.
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