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309 West 14th Street, Chelsea, New York City, NY 10014, United States of America – Show map
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Hotel 309's staff speaks: Spanish, English
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WiFi is available in all areas and costs USD 7.95 per 24 hours.
No parking available.
24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Heating, Hypoallergenic room available, Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
One older child or adult stays free of charge in an extra bed.
Any additional older children or adults stay free of charge when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking for more than 14 people, different policies and additional supplements may apply.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 477 reviews
Value for money
Show reviews from:
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 11672 reviews Review score
Featuring a restaurant, a lounge and a seasonal rooftop bar, this hotel is a 5-minute walk from Grand Central Terminal. All rooms have free Wi-Fi. A game room with ping-pong is available on site.
Score from 3161 reviews Very good
This Manhattan Hotel is less than a mile from Rockefeller Center. It features modern décor and flat-screen TVs in rooms as well as an on-site lounge and rooftop garden.
Score from 2484 reviews Good
This modern Manhattan hotel is a 10-minute walk from the Empire State Building. It has a 24-hour gym. Guest rooms include a 32-inch flat-screen cable TV and an MP3 connection.
Score from 553 reviews Good
Good location, nice room, cool staff during the day
COOOOLLLDDDD in the room. The staff when we arrived at the evening, not really friendly. Nothing at the breakfast the first day.
The hotel was in a fantastic location.
Walls were paper thin, first night we were up in the early hours waiting for the dude next door to stop crying over a girl.
Very well located.
The room was not very clean. We could find some hairs on the sheets and covers and the towels smelt funny. Besides that, it is OK for its price.
The location is fantastic!
I saw a cockroach along the hallway. The bed was itchy.
Kitchen is amazing in such a small room
breakfast is too simple, just croissant and coffee, if you got up later than 8:30, properly nothing left for you.
Subway station in front of the door Nice bakery products for breakfast
No free wifi
For the location this hotel is probably great value for money
This hotel is great value for money, but only if you don't mind stains in your bed sheets or cockroaches in your (shared) bathroom. Also mind that the free 'breakfast' - if it's there - consists of black coffee (no milk or creamer) and a plain bagel or the like.
Very comfortable and well equipped room, nice and helpful staff, good localisation, tasty breakfest
Bathroom could be cleaner.
The hotel is simple, the room has a great bed, little kitchen and a tiny room to put your things. The employees was all very kind, the cleaning was good! Is like a hostel with the bathroom in the hallway but this was not a problem, the bathroom was always clean! The location is awesome, next to the subway and some great neighborhood! The breakfast was simple and good! In NYC the hotels are very expensive, so I think it worth it! I recommend this hotel!
The tiny room to put clothes that aldo has the safe dont have light, so is really hard to use it!
Amazing location; there's a subway and a supermarket 30 seconds from the front door and everywhere in Manhattan felt like it was just 20 minutes from home. Kitchenette had everything we needed; especially appreciated the dishes being done by maids.
Being on the second floor we were getting a lot of noise from the reception downstairs, staff didn't seem too bothered about how loud they were being.
The staff was very nice and accommodating.We got to come and go as we liked We will definitely stay here again its worth the money
That they didn't have a elevator we were on the 4th floor and after walking all day it was kind of hard to walk up all those stairs, plus the room was small we had to get a roll away bed for my son and there was no room to walk in the room
I was there for three nights. I was given two hand towels, four bath towels. Once i used a hand towel for the day, i would indicate it for washing, not for the bath towels, as using these again makes sense. I never got replacement hand towels. Because if this, i started using the bath towels as hand towels. In the long run they had more to wash because of this...Kind of counter intuitive, and honestly, it just felt plain lazy cheap of them. Soap dispensers were empty in bathroom. No wi fi is really out of step with the rest of the planet. Time to get on board.
Easy access to subway just a few hundred feet away.
No elevator could be a challenge for some people
We stayed for 6 nights and had great time. The hotel had the best location you can wish for staying in NYC. This hotel is located in the Chelsea area and you will find just next door the subway station, CVS pharmacy and store open 24h and the Chelsea Market 5 min away which is a must to see and try in NYC. The Highline Park is in the area and is worth to see it. The hotel room wasn't big but beautifully decorated and with kitchen which was very handy. We had room with shared bathroom which was clean and we knew about it form the information about the hotel so it was good. The staff were very polite and helpful. We had been mainly attended by Mallelyn and I can only say that she has provided great customer service. Great value, great location and we will definitely stay again.
It is such a dirty uncomfortable place we have canceled after 1 day later
really good location. a walking distance to times square. free coffee, tee and cookies
At the time of check in a guy from the desk gave us a wrong keys, so we accidentally entered to someone else's room! Unbelievable! It is very unsafe! one night after the other guy form the desk checked us out and blocked our keys while we were at the city although our check out day would be a 4 days later. We were a group of 5 but there was only 4 blankets in the room. Wifi is not free
Appliances didn't work no elevator
I couldn't sleep cause I was so grossed out
When in New York for the first time, I would ideally have stood at the legendary Chelsea; this being impossible, I would say that the 309 keeps an informal, bohemian, charming and very New York style, at the center of everything for a quite reasonable fare. I was very satisfied and I would recommend the 309 to similar like-minded travellers.
Very poor cleanliness No elevator Staff response to our basic request (clean the room) was very slow, we had to ask 3 days in a row to get a reaction and even after that we could not say that the room was spotless.... The value for money is poor, for the same price you can actually book a proper hotel, maybe in a less hot location but with proper hotel service. This place is good for young backpacking people as an hostel, but nothing more.
location room size and amenities
Location is extremely nice, including metro stops close by. Rooms are nice although a bit small, personel was nice and helpful.
A bit noisy (note I had a room facing the internal court), mainly from people chatting in the corridors
The front desk people were friendly and helpful.m
Lack of an elevator is the main downfall.
Great people working in the hotel, everything was fine. Bit expensive for my budget but i recommend it.
Expensive wifi and doesn't work very good specially at night.
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