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19 West 55th street, Times Square, New York, NY 10019, U.S.A. – Show map
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140 verified reviews
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5th Ave Suites's staff speak: Spanish, English
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WiFi is available in all areas and is free of charge.
No parking available.
Family rooms, Lift, Air conditioning
From 15:00 hours
Until 11:00 hours
Cancellation and prepayment policies vary according to apartment type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
One child under 4 years stays free of charge when using existing beds.
All further older children or adults are charged USD 25 per person per night when using existing beds.
Extra beds are not available.
Children's cots/cribs are not available.
There is no capacity for extra beds in the room.
There is no capacity for cots in the room.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 140 reviews
Value for money
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Noisy construction outside
no staff on site no electricity on arrival (can happen) but no solution available all contact by phone (cell international in our case) filthy common parts due to ongoing works (can happen) but nobody cleaning up afterwards had to repair WC seat cleaned common parts no instructions on how to use TV (mostly did not work)
The location, the kitchen facilities, the bed. Wifi and cable worked properly.
We stayed in a studio apartment. The lobby is a disaster and a disappointment. The staff is very poor, the won't give any advice about the room and they have no ability to resolve anything they basically just sit there all day. I am not talking about tourist recommendations but regarding the property and the conditions. It is clear this is NOT a hotel, nor a tourist facility. You are getting a good bed in a good location. It is also weird that we saw a tenant of the building complaining to the door man about people coming and going with luggage and suitcases all the time. Something else to note is that there is no cleaning service during your stay, you have to make your own bed and clean floors, bathe, kitchen, etc.
Good location, good beds
Construction site outside bedroom, jackhammer started at 7am daily; very small & nothing like picture. Doorman could hardly speak English & not always there to let you in & you have to wait!
Location outstanding. A struggle to get in on arrival. Doorman eventually produced keys after failing to get anything from the office, who were supposed to be, several times, on their way. Location would forgive everything. Minimal facilities, but who cares . . .
Struggle to get in. The work done updating the apartment seemed to be of a good standard, but much work still to do, half a skirting board, etc. So-called laundry facilities useless; eventually found machines in the basement, but they needed a card to operate them that wasn't there. Office no help. Operating company had an arrangement to mail out a card - would have arrived about a week after we left! WiFi a struggle - eventually got the code via the office - why not just put a sticker on the router? Could have been cleaner - under the bed a disgrace.
Location was perfect, as was the size
The apartment had what I would consider to be unsafe wiring and was an apartment that seemed rushed to get some rent in. Overall outside of the building was basically a building site with one part of the building having the entrance way under "improvements" and the entire building covered in boards at ground level. As we asked in advance as we had read many concerning reviews, we were advised that this apartment was ready. We feel that the location and apartment size is luxury but the finish, quality and safety standards were not. Add that with the fact that we were woken on
Construction. We could no get a good sleep
Friendly staff, great location ( close to MoMA, Central Park, 5th Ave., the Rockefeller Center, etc. )
Unfinished renovation, blocked drain pipe, wobbly toilet bowl, noisy neighbor (a construction site is just behind this building)
they give as different apartment and small not what we choose like the picture
When we arrived in the suites there was no internet and T.V. connection, the room was not clean and had to make up selfs the 3rd bed! There is no concierge to help you out. After complaining still there was no one to help you!! Not even from Bookings.com!!! Also they are in the middle of construction work inside and outside the building witch starts at 7.00 am daily. We still waiting to hear from bookings.com after 1 month. Worst experience ever!!!!
Everything but the location A disaster
It was specious and surprisingly calm in the midst of a bursting city centre environment.
1. The welcoming was very poor. The building was not the one in the address but one next to it. 2. I felt lost without anoto be to talk to. There was not a read me guide at home and office closes at 5. 3. Apartment did not have the wifi password nor a guide to put the TV. 4. NO gas in the kitchen and no solution given till the third day when they brought an electrical solution. it cost me much more than budgeted as I had to eat everyday out with the family 5. No information about laundry, NO cleaning utensils (no broom, shovel, basic stuff) 6. Toilet curtains stink and no mirror is available In the toilet. 7. BedRooms were dusty 8. Sofas were broken, we could not even sit and relax. It looked to me like it was not ready to be rented, the whole building was being revamped. No value for money definitely
Central location with easy walking access to key tourist attractions, shops and restaurants. Helpful staff
1. Property currently being renovated so there is a lot of builders' noise during the day 2. Property is directly next to a major building site so there is noise and dust from the building site from 7 am onwards 3. The entrance hall, stairwell and lifts are dated and not aesthetically pleasing. 4. The property is wildly overvalued for what it is 5.Toilet which rocks whenever you sit on it
-Great location -Freindly staff
-dirty -no room service -bed linen/towels were dirty -We ask many times for extra blanket but they did not give any - the two bed room suites has only one bathroom - at first they gave us two bed room suites with no living room and one sofa bed in the corridor but they changed it when I Threatens to leave. -The bed legs were broken and it was very diffecults to sleep on it -one of the bed room was with no A/C
The location was good
there was no lobby no one to meet us no one to help in the luggage. The first room we were given was small, not very clean smilly we had to call the manger to complain and to change the apartment. They did respond professionally. I do not this deserves a four stars raring as a lodging. It was extremely uncomfortable stay thanks god it was only tow nights. One more thing the building is for long term rent the occupants were not very happy of people coming and going. In other words we were not welcomed in the building
We paid for a 4th bed and did not receive it. When we called the manager she said they could not do anything about it even though we had paid for it. The toilet was broken and the bath did not drain. Several other problems.
Leaving after the first night.
Absolutely the worst apartment we have ever stayed in. I had seen the reviews before we flew to New York but unfortunately I had booked it before any reviews were available. When the taxi pulled up outside I knew we had made a huge error. Unbelievably the interior was even worse. It was tatty and dirty and looked directly onto a building site(which commenced work at 6:30am the next morning). The stairs were littered with rubbish and the whole place felt unsafe. We had paid for 5 nights but only stayed the one. Very expensive as this apartment was rated a 4 star by booking.com who should be ashamed of themselves.Incredible! I booked us into a hotel for the following 4 nights as we were not going to let our kids stay in a place like that. Also a notice was on the door from the electricity company warning they were going to cut off the power. What is going on here? Beware- do NOT stay here at any price!
Loved the location, it was really close to everything.
The apartment wasn't ready for us when we arrived and had issues with dirty towels, bath and walls.
Dark apartment - not at all like the pictures. No living sace whatsoever. TV stuck in a kitchen does not count. I refused to stay there. Landlord refused to reimburse me, and didn't bother answering my mails. Booking.com should not be advertising properties like this, it's an absolute disgrace. I am $2500 down, and no means of receiving this back.
Location.. Couldn't get a better location.
Where do we begin... - no working land line. What would you do if you needed 911 and didn't have a cell phone? - had to call main office for Internet password. - no pamphlets or information left for arrival or for anything ie. tourism - no coffee maker - no mirror except for small vanity mirror in bathroom - was filthy upon arrival...no idea when the last time the floors were washed and all appliances were filthy and stained on outside. -garbage was left inside the suite upon arrival - 4 bath towels and only ONE hand towel, no face cloths for 4 people for one week. - do not expect any soap, dish detergent, dish cloths, toilet paper or paper towels to be supplied. - finally, worst of all toilet and plumbing... The toilet did not have a lid, the tub did not drain properly, and the toilet backed up into the tub twice (gross)!!!! While showering the tub did not drain so you had to stand in dirty water while showering. No hot water on two occasions. Called main office about toilet backing up into shower on Tuesday (arrived Monday) and did not hear anything back from them nor did they fix the problem. In fact the gal I spoke with on the phone stated that the owner was extremely difficult to get a hold of however she would get back to us regardless. Hahaha... What a joke. - booking.com should remove this property from their site!!!! (if you read other reviews, they suggest the same) - I called the main office before Leaving to make sure that all the poor reviews I was reading were not the case, and the gal assured me that everything had been dealt with and that our vacation would be smooth. Hahaha again, what a farce. - DO NOT STAY HERE!!!!!!!
This place was a complete scam. The apartment in the pictures is not the apartment you recieve. There was no hot water. There's no one there to help if something goes wrong like the flood we had in the kitchen the first day and wasnt fixed untill we were already checking out. I would not recommend this place to anyone.
Central location, as expected. Spacious accommodation - bigger than expected for New York. Well equipped.
Building work, taking place. Hallway and stairs were dirty as building/ renovating of flats was taking place, while we were there.
Great location, can't beat being on the corner of 5th ave and west 55. Most NY attraction is within blocks! Big unit, with enough space for a family of 5 plus a child.
Loud unfinished building and units. We had an exposed dry wall in the kitchen, the door handles were loose, it furniture was cheap ikea stuff that was half broken already. The unit was very poorly cleaned prior to our arrival, lots of hair all over the place. There was no hooks in bathroom, no toiletries, NONE so bring you own bar of soap. There was no tea spoons or paper towels. I called to request an extra sheet and an extra towel, they said sure yet it never arrived! I would have spent same amount on two 5 star hotel rooms and had all the amenities of a luxurious stay. Not here. I would have not been as disappointed if the price was equal to the quality level. The place has so much potential but the management needs to realize it takes much more then having furniture in their units to keep a customer happy. Also there was no magazines or a tourist guides of things to do in NY. So if you are a tourist this place is not for you. Lastly even though the place is a great size, be prepared to look at big white walls. There is nothing on the walls, minimalism at its worst. Oh and if you are staying in the hot summer days the water pressure to take a cool shower is so low that you might just dampen a towel instead.
Dishwasher was not working TV Cable was missing Not enough bedding and towels No welcome information or instructions, for example on laundry or rubbish, or TV No air-conditioning in the smallest bedroom. Only 4 dining chairs, and very small table, with full knowledge that 6 people were staying. Most of all, website photos were completely misleading for the 3 bedroom apartment. Rubbish bins were not lined. No attention to preparation for our stay
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