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19 West 55th street, New York, NY 10019, USA – Show map
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198 verified reviews
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5th Ave Suites's staff speak: Spanish, English
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Family rooms, Lift, Air conditioning
From 15:00 hours
Until 11:00 hours
Cards accepted at this property
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Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 199 reviews
Value for money
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Location and decent size of the apartment
Bed linen were not cleaned,towels had some marks on them,shower had little water pressure,kettle and hair dryer not working. Heater Super noisy-like metal banging on metal with wvery 2 h frequency.Construction from 8 am outside the window.Cold,poorly cleaned.
good location very close to Fifth Avenue
decrepit apartment we did not even have a towel when we arrived. It took two days to get two or three to get them all. Similarly for the covered cuisine.Ils took them four days to provide irons. Half of the lamps were burnt if not torn off. Baseboards were torn. The plaster was damaged. The dishwasher down. No reception, just a doorman. In short, a small apartment a poor level to be praised extremely expensive for what it is.
Location is terrific only half a block from 5th and across the street from The Peninsula. Excellent restaurants on the same block. Spacious apartment
Property is old and run down Apartment urgently needs remodeling and updating Spacious 3 bedroom apt, but it only has 2 bathrooms
the apartment did not have any lights working in the kitchen -and a cabinet front was broken off exposing the bottom of the sink - in the living area there was a light dangling from it's wires and only 3 of the 6 lights actually worked - the bathroom mirror was shattered forget having any cooperation on getting problems fixed - I tried w/ several calls we learned to deal in with the dark. I happened to witness a Ausie man trying to get towels (wow) he had to hold the doorman's cell phone hostage. do not expect anything once you get there - but a great location.
only one mirror in the whole apartment Not enough pillows, blankets outlet in bathroom did not work
Good location - great potentials
Cleaning supplies scattered throughout the apartment. No kitchen towels washcloths napkins. No information on apartment or how to use Internet or cable. The apartment had the look as if the cleaning person was interrupted and didn't finish.
great location apt was very large with plenty of room
The bed (all four) were uncomfortable Only one of the doormen was friendly the doormen who checked us in did not now how to use the app so some outside friend helped him locate our name. The check in was not the right building number and also had no name associated with 5th Ave suite. It was called Brandon. The apt was barely decorated, nothing like the pictures on Booking.com. I feel most of the photos of the apartments where taken with staged furniture.
I like the location
I heat the staff and the security
Roaches in room. No extra sheets or pillows. Toilet not level and moved a lot. No temp control. Window AC units not very good. We were luck we went in November.
We booked this accommodation and paid many months ago before there were any online reviews. Believe me, it is even worse than anyone can describe: - Staff would not return calls or emails regarding any problems. There was zero interest in helping us once we were in and paid our money. - No real security - doormen were there about 50% of the time. The rest of the time we just walked in and went to our apartment - No ability to adjust water temperature in the main bathroom. It was stuck on a scalding hot setting. We had one usable shower for 5 adults (for the first 4 days) - No hot water at all for the last two days of our stay. Unacceptable! - Dishwasher didn't work and had a layer of stinking water in the bottom. - only 2 burners on the stove worked. - numerous lights burnt out or don't work. - Only 1 outlet above the kitchen counter works. - There was a hole in the main entrance door where there used to be a lock with a piece of tissue plugging it. - No proper plug for the bathtub. - plugs for the kitchen sink are broken. - the floor was filthy. I went to wipe up a bit of water and the rag came away black! - Virtually no cutlery. One spoon, and less than 4 of anything else - We heard some kind of small animal scratching around behind the kitchen cabinets. Sounded too large for a mouse...a rat? - Only one bedroom had any real privacy. One had no door, and one had glass doors with no curtains BTW - any review that is positive is very likely made up by friends of the owner, as they simply aren't true!!!
Once I found and entered the apartment, which took some time to identify, it is spacious and fine. Decorated in white with no embellishment
Nothing in the booking info told me this is a construction site offering rooms prior to project completion. Apartment large and newly decorated, but spare and not attractive from a design perspective. Not "hip"
DON’T PAY FOR THIS “LUXURY” APARTMENT. When you enter the building you will see one pretty and comfortable entrance… but remember that you will have this picture until the next door. The building halls and the elevator are totally primitive and full of garbage. On the way to the apartment you will see very strange people waking in the halls and you will feel exactly like you are watching horror movie. The check in time is 15:00, but we enter in the apartment 3 hours later. Do not try to call the agency because the agency is not available for calls. The only person you can contact with is the doorman. He is without any responsibilities. The apartment is very.. very.. very dirty. The kitchen is full with dust. The sheets and pillows are full with yellow stains. The bathtub is clogged. During the stay do not think on sleeping and relaxing. Be prepared not to sleep during the whole day and night or to join the next door 24 hours party. If you are lucky, the only problems you will face with are: drunk neighbors, neighbors talking and screaming in the halls after midnight etc. I will post my pictures soon to prove my review.
Location, size (huge). Friendly doormen.
Not cleaned, there was a used condom by the master bed. One bedroom had glass doors and was beside dining room table! Dishwasher didn't work, and no HOT water in the kitchen, no cold water in master bathroom. No towels, finally delivered after 24 hours. Holes in one of bedroom roof and another hole in roof in living room.
Extra bathroom was a surprise Size of apartment Location
Key wouldn't open door...They had to replace lock No info on how to connect to wifi Hole in roof & cable protruding from wall in bedroom
I liked the beds very comfy, and having a kitchen was nice. The room was also very spacious which was very great for parties.
The fact that the cleaning people were still cleaning and made us wait an additional 30 minutes after we could check in, after traveling all the way to NY I wanted to relax, but I couldn't. The TV plugs were all taken out, so I had to have someone figure out how to get the TV set up which was annoying. Each bedroom smelled of cigarettes, which was awful. It was hard to get into our room each time, because the door had a locking problem, where you had to throw yourself at it while unlocking it for it to open. Lastly there was a balled up thing of paper towels that were used and disgusting.
Bed was very good ! Modern look
The Dish Washer did not work - nobody took initativ to fix it during our 6 days stay The were quit a few lights that did not work The hallway was dirty/no good
Location was brilliant. Perfect for Central Park and the main retail area of Manhattan. Good Subway links (47th st station has an entrance about 100 metres away) and lots of museums etc nearby. One concierge was extremely friendly and could not do enough for us.
Unfortunately the other concierges were too tied up on their iPhones to help with anything at all. The shared areas were filthy (a 6 inch nail was on our doorstep when we arrived). The flat was filthy - if I walked around in bare feet they were black in seconds. I found a used nappy / diaper under my bed. I saw the cleaners on one occasion and they were smoking in our apartment. The electrical sockets in the kitchen did not work at all. The dishwasher did not work. The tv was overly complicated and stopped working after day 1. The main elevator did not work and the service elevator was very slow. Some of the windows did not close at all and the window sills were filthy. The aircon units did not fit well and the noise coming in from outside was quite bad as it was a 24hr building site. The curtains had been put up back to front. This was a real shame as with a little thought and attention the place could be amazing.
I left 2 jackets in the closet. Room 4B. Can you help me to check with them if I can collect the items from them on either tomorrow (26 oct) or Monday (27 oct). Thank you very much. Regards Sandy
The big apartment was big.
It was a big empty apartment, WITH NO HOT WATER!! There was construction going on from 7 in the morning, no elevator for a day, bad lighting, so on and so on. The wifi wasn't working correctly and the hallways are a mess..... In the apartment were 4 double beds, but only one table (for 4 persons, but you can stay there with 8, see the problem), one couch... again what do you do when you are there with 8 persons. THERE WAS NO HOT WATER!!! I PAID 960,-- DOLLARS FOR 2 NIGHTS. I complained every day two or three times at the person that checked us in..... They said they would call the office. At the end of our stay I called myself and I got a lot... a lot of lip! It came down to it that it was my own fault! I asked for a compensation, after that I took time out my day to come there office!! I got 200,-- dollars back after investing half my day........ Are you kidding me?
Noisy construction outside
no staff on site no electricity on arrival (can happen) but no solution available all contact by phone (cell international in our case) filthy common parts due to ongoing works (can happen) but nobody cleaning up afterwards had to repair WC seat cleaned common parts no instructions on how to use TV (mostly did not work)
The location, the kitchen facilities, the bed. Wifi and cable worked properly.
We stayed in a studio apartment. The lobby is a disaster and a disappointment. The staff is very poor, the won't give any advice about the room and they have no ability to resolve anything they basically just sit there all day. I am not talking about tourist recommendations but regarding the property and the conditions. It is clear this is NOT a hotel, nor a tourist facility. You are getting a good bed in a good location. It is also weird that we saw a tenant of the building complaining to the door man about people coming and going with luggage and suitcases all the time. Something else to note is that there is no cleaning service during your stay, you have to make your own bed and clean floors, bathe, kitchen, etc.
Good location, good beds
Construction site outside bedroom, jackhammer started at 7am daily; very small & nothing like picture. Doorman could hardly speak English & not always there to let you in & you have to wait!
Location outstanding. A struggle to get in on arrival. Doorman eventually produced keys after failing to get anything from the office, who were supposed to be, several times, on their way. Location would forgive everything. Minimal facilities, but who cares . . .
Struggle to get in. The work done updating the apartment seemed to be of a good standard, but much work still to do, half a skirting board, etc. So-called laundry facilities useless; eventually found machines in the basement, but they needed a card to operate them that wasn't there. Office no help. Operating company had an arrangement to mail out a card - would have arrived about a week after we left! WiFi a struggle - eventually got the code via the office - why not just put a sticker on the router? Could have been cleaner - under the bed a disgrace.
Location was perfect, as was the size
The apartment had what I would consider to be unsafe wiring and was an apartment that seemed rushed to get some rent in. Overall outside of the building was basically a building site with one part of the building having the entrance way under "improvements" and the entire building covered in boards at ground level. As we asked in advance as we had read many concerning reviews, we were advised that this apartment was ready. We feel that the location and apartment size is luxury but the finish, quality and safety standards were not. Add that with the fact that we were woken on
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