눉I booked this trip half year ago, we are celebrating my birthday at the hotel, I mentioned that when I booked, when we check in, the front desk lady was very unfriendly, I asked her about my payment situation, her answer was I don't know, you need to ask booking.som, I told her booking.com never charged me unless request by hotel, she still gave me the same answer, then she kept us waiting at counter for 40 minutes don't know the reason, finally she showed up and told us they were out of the room we have booked, we have booked 2 beds mountain view deluxe room, she tried to gave us a king room with roller bed, I refuse to accecpt it then she went inside again and kept us waiting at the counter, we were very tire and it's my birthday, I request to see the manager, the manager also kept me waiting untill I was really upset about how they handling my booking, finally they addimitted they made a mistake not having my 2nd room in the system, from the beginning nobody tell me the truth, they just tried to cover their mistake by offering you something you don't want, I told the manager they need to be honest to their customer and try to solve the problem, not keeping customer in the dark and try to cover up. if you book through travel site, you need to check before you go, they have big tour group, they might just gave your room to people book through hotel directly. it's a very nice hotel but customer service need to be improved. at the end we had a great birthday dinner at Seven Glacier . wonderful good and service, happy ending.