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Newest reviews for Acapulco Hotel and Resort

  • Kenny
      United States of America
    August 19, 2014

    The hot tub was nice the bar was nice

    5.33 for 2 cups of coffee . Also the hotel is not close to anything . Beds are very uncomfortable . Lot of money for no breakfast and nothing really special

    5.4

  • Teresa
      United States of America
    August 15, 2014

    The Pool and beach access was awesome. I loved the location of the hotel. It was close to the boardwalk and other local attractions.

    I didn't like the pool closing at 11:00 P.M. You don't want to feel like you have a curfew while your on vacation. I have very sensitive skin that burns easily and prefer to swim at night.

    7.9

  • Jose
      United States of America
    August 11, 2014

    The oceanfront

    Poor hotel, need a lot of attention

    4.2

  • Timothy
      United States of America
    July 27, 2014

    Location and facilities are excellent. Staff friendly and helpful.

    8.3

  • Anonymous
      United States of America
    July 25, 2014

    Just few steps far to the beach.

    Bed linen are REALLY OLD.

    7.5

  • Steve
      United States of America
    July 24, 2014

    Nothing

    10

  • Thanh
      United States of America
    July 24, 2014

    The front desk staff weren't very friendly. Especially the housekeeper, she was kinda lazy, she didn't clean our rooms ( we had 4 rooms altogether) the way she should. She didn't make our beds, didn't take out the trash, and she just put the clean towels right by the sink didn't didn't even care to hang them up. That was terrible. I came down to ask the front desk staff how come our rooms didn't get fix, and she just said " I don't know m'am, if you need trash bags or towels I'll give u some". The way she talked to me wasn't very professional.

    6.7

  • Ronald
      United States of America
    July 23, 2014

    Friendly staff and clean rooms

    slow elevators Doesnt really have a full service restaurant available for Lunch and Dinner

    7.1

  • Andrea
      United States of America
    July 20, 2014

    My only problem was with booking.com. we booked an oceanfront kitchenette and the hotel does not offer that type room. I feel we paid too much for a room we did not get.

    7.9

  • Brandon
      United States of America
    July 17, 2014

    location and pool

    elevators are so slow, and only two take the stairs...even if staying on top floors

    8.8

  • Brian
      United States of America
    July 15, 2014

    Very friendly staff.

    WiFi signal varied a lot. Poor performance most of the time, even with a good signal. Also, tiki bar not staffed, most of the time. Was not asked about opening a line of credit at check in.

    8.3

  • Anita
      United States of America
    July 15, 2014

    Elevator was very slow and wi-fi was awful.

    5.5

  • Patricia
      United States of America
    July 15, 2014

    The location was incredible, the staff ALL of them helpful,friendly, very very nice.

    the elevators were a bit slow, but we were really in no hurry so just have patience, if not use the stairs =)

    10

  • Michael
      United States of America
    July 5, 2014

    Location

    WiFi poor speed Elevators too slow Parking cramped

    7.1

  • David
      United States of America
    July 4, 2014

    Location and access to the beach was excellent. The pool was very clean and very large with an abundance of lounge chairs which made it very relaxing and enjoyable. We ate breakfast in the resturant and the food and service was excellent and it filled us up. The room was neat and clean and the view from the balcony was outstanding. We had a great, relaxing and enjoyable vacation !!

    The front desk lady (Eileen) was rude and made us feel like we were employees rather than guest. Upon check-in she informed me that "this job is too much for one person" and went on to state how overworked she is. There are plenty of hard working people that would love to have her job. Next day we asked her for some shampoo and she informed us "that's what the maids are for" even though we had slept through the maid service. When I told her that my room key didn't work she pointed out several little scraches on the card key and made us feel like it was our fault. We were told by several other guest that they had simular rude occurances by this person. I will not stay at this hotel again if this lady is still working there. The housekeeping staff and other desk staff were very professional and friendly and made our stay very pleasant.

    7.5

  • Orfa
      United States of America
    July 4, 2014

    i like the hotel

    the person who attended the lobby, and i can get the room one hour later, because the room isnt clean

    6.7

  • Anonymous
      United States of America
    June 25, 2014

    We enjoyed our stay, the pool is nice.

    We booked ocean front and paid for it, however we did not get it. We had a view of the highway and we could see a small bit of the ocean if we leaned way out on our balcony. We did not get to enjoy the balcony as our next door neighbor enjoyed smoking his 'stuff' and we do not enjoy the odor. This hotel is great need of repair. The flags around the pool have seen much better days, the wall needs to be repainted as you are coming up from the beach, there are chunks of concrete missing about the entrance way on the south side of the building. It could be a little cleaner. I purchased an out of date can of soda at the pool side bar area. I would not recommend this facility to anyone that I know.

    5.4

  • Angel
      United States of America
    June 17, 2014

    That people that works there treatme with respect and everything that I need they help me out.

    The WiFi reception was very poor

    8.3

  • Sara
      United States of America
    June 13, 2014

    Everything was good, I'll stay again

    6.7

  • Livia
      United States of America
    June 10, 2014

    The honesty and friendliness of the staff especially the cleaning people, in fact we left behind a pair of shoes and an Ipad mini under the bed and they mailed it back to us, that should speak volumes. Thank Acapulco Hotel

    10

  • Anna
      United States of America
    June 3, 2014

    I really will remember staff from this hotel! They always smile! :) Do not believe negative reviews, hotel really good for families, I walked and compared with others hotels. Warm swimming pool, Hot Tub - everything is nice. It is not close to attractions, but I like it :)

    10

  • Daniel
      United States of America
    May 31, 2014

    Right on the beach, Nice pool, good view

    Not nearly enough parking on the side of the building with a door. 3 point turns in and out of parking spots

    7.9

  • Jody
      United States of America
    May 28, 2014

    nice view, and great value

    7.9

  • Mary
      United States of America
    May 27, 2014

    The bartender at the tiki bar - Louie - was the best ever. He was so personable and helpful for information of the area. The Acapulco should never lose him!

    The facility was a bit outdated and in need of repairs. The elevators were terminally slow. The room smelled of cigarette smoke. Seemed a bit spendy for the facilities.

    5.4

  • Anna
      United States of America
    May 27, 2014

    Great location, nice size rooms and kitchenettes. I liked it overall.

    Kitchens were not deep cleaned, floors grungy. Front desk staff, restaurant server were abrupt and defensive. But they should be. Overworked and short staffed will do it. Floors maids cleaning 19-23 rooms; too much to pay attention to detail. Would be a great hotel if was well staffed.

    6.7

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