Ace Hotel  

I hesitate to recommend this hotel, because I liked it so much that I want to keep it to myself! It is a young, hip hotel and the lobby is a gathering place for lots of young people at most hours of the day. My husband and I stayed there because the price was reasonable. We are not in the young crowd but loved the funky design. Though there was lots of noise in the lobby, the rooms were quiet. If you want the "typical" looking hotel room, this is not it. They had more the appearance of a dorm room of a hip young artist, with artwork in each room and an interesting room layout.

Getting cabs tough

The Ace was a pleasant surprise for a few reasons. Their published pix led me to expect a much funkier place. It's a serious hipster hotbed, a post-grunge designer's dream spot, but the staff is incredibly gracious, smiley even, and well trained. From the door and bellmen (yes all men) to the front desk, restaurant management and staff, housekeeping and room service, small details are taken care of in unexpected ways. When stuff goes wrong, as it's wont to do in non-luxury NYC hotels, adjustments are made and help provided easily and quickly. I was given a closet of a Queen bed size room. (It wasn't the lowest priced one, so I really wonder what those are like. I'm aware of size restrictions in NYC but even then, for the price, the room felt unfairly small.) However, when the door lock didn't work, I was swooped up to a far bigger room with two double Queens and a far more generous feel. To be fair, the small room had the quiet and view I'd requested and the larger one had neither, but it was far more pleasant. When an incoming group of partyers who'd reserved a whole section of the lounge required the lobby staff to ask me to leave my very comfy drink perch late one eve, the manager let me know it was unnecessary and invited me to remain. I was made to feel comfortable and welcome. The lobby is a massive but upscale version of a mellow Williamsburg/Seattle style cafe by day, crowded, upscale bar by night. The transformation works somehow. Beyond that the food was uniformly tasty at the Breslin, and John Dory, Stumptown coffee included. Btw, room service was impeccable, beautifully presented, cheery, helpful and efficient. Tips are smartly included on all food bills and well deserved. I'd rec friends (young to young in spirit) and families with kids as well if the price stays reasonable. It's definitely not a luxury hotel, but it's fun, very service oriented, gracious and surprisingly attitude-free.

The massive, gorgeous lobby cum cafe/restaurant/bar is irritatingly dark from morning until night, and the music earsplitting throughout as well. The two meetings I scheduled there had to be moved to the crowded restaurants (at my guests' request), which are quieter decibel levels but barely. A really counterproductive strategy for keeping guests around and providing much promised convenience. The cool factor really wouldn't be compromised by less ambient noise and better lighting by day. The menu in the lobby is far too limited, particularly as it's prepared by the same kitchen as the Breslin. The food is yummy, even inventive, but no fresh fruit sides for breakfast, for example? Given the super high food prices throughout, more thought and more expansive options are called for. The hotel gym is very small, basic, unstaffed, empty and uninviting, especially for a single female traveller, possibly because of its inaccessibility and dark, cramped design. Bathrooms are equally poorly placed in the public spaces. Housekeeping is a bit spotty but to be fair, the staff changed sheets, replaced (the quite minimal) toiletries and helped make things right immediately when requested. It was clearly a full house when I visited so that was impressive. The food was tasty but heavy, with too few light options and overpriced, even to a seasoned ex-NYer. Despite these complaints, I'd return for the easy location, ambience, cozy comfort (in the larger rooms), genuine liveliness and incredible staff.

I loved everything about this hotel.Starting from the view of my room(empire state) till the guys that were working there..the room was super comfi with awesome view to the 29th and soooo cool decoration..the colour and the graphic artwork in the room were very playfull ,so the furnitures. Impressed by the reception.it was really different in a good way. Top quality the cafeteria at the lobby and all the rest of the cafeterias and restaurants that were communicating-connected with the lobby of the hotel(especially the Breslin)..EVERY Night something was going on in our hotel..DJ's - super glamourous events and uber stylish people ,was our every night routine..the ace guys were more than helpful trying to do the best they could to assist us in every WAY..even the face control guy-who did not recognize us every time that we got back to the hotel and we had to show every time id in order to enter (cause of the private events going on..)-was the sweetest... We were given vintage bikes for free and we did and see everything that was to.. Ace hotel is the most glamorous- alternative-mix style-soulful hotel that I've been-heard-googled- seen.. I just wanna give my congrats to the guys that made it happen and to their employees for being truthfully kind.. Kostaki Iliana Sent from my iPhone:)))

Maybe the form of soap that they used in the rooms was not so usefull.. That's it..

Excellent Choice for design and gourmet food. Convenient location,close to public transportation, but the neighbourhood can be rather dodgy. Super friendly and helpful staffs.

The lobby can get crowded in the evening since the bar is a popular hang out place for locals. The room can be a bit especially for those who are used to brightly lit hotel rooms.

Hip hotel, great appeal to young travelers. Two fine restaurants on site. Spectacular rate through Booking.com.

The immediate neighborhood is still up and coming; nothing dangerous but little in the way of clubs or restaurants within easy walking distance.

The relaxed atmosphere, the tall and nicely furnished room as well as the friendly, competent and helpful staff.

The staff at Ace Hotel are great. Super helpful. I've stayed there four times now and it feels like my home in New York. Can't recommend it enough.

Location. Trendy.

It ddn't matter that the room was small, but there was not enough light. No real breakfast available right there.

great atmosphere

out side noise

Best hotel i've stayed at in the city to date! Will certainly be back

Room door needed to be pulled hard in order to be closed; hot water isn't particularly good, probably because of the single-tap system

I like its youthful style and uniqueness.

The hotel was amazing. It has a lot of features like the record player, guitar and Smeg fridge in the room. We were on our honeymoon and we left a bottle of champagne and lovely note to welcome us. It's touches like that that mean everything. The bar and restaurant are buzzy and have a great atmosphere. I can't fault anything. We will definitely be staying there again.