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20 West 29th Street, Chelsea, New York City, NY 10001 – Show map
Excellent location – rated 9/10! (score from 795 reviews)
Rated by guests after their stay at Ace Hotel.
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Ace Hotel's staff speaks: English
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Food & Drink
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Free! One child under 12 years stays free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
All older children or adults are charged USD 45 per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the credit cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 795 reviews
Value for money
Show reviews from:
In the Theater District and within a 3-minute walk of Times Square, this hotel features a fitness center and a concierge service. Rockefeller Center is a short walk away.
Score from 2340 reviews Good
This hotel is in midtown Manhattan in the Flatiron District and is one block from the shopping on 5th Avenue. The hotel features unique design elements reminiscent of pre-war New York décor.
Score from 762 reviews Good
This designer hotel in the Meatpacking District has rooms with separate sitting areas, with floor-to-ceiling windows offering views of the New York skyline or the Hudson River.
Score from 942 reviews Very good
Featuring an interior lobby garden with trees and ivy walls, this boutique hotel is within a 5-minute walk of Central Park and the Columbus Circle subway station.
Score from 4025 reviews Good
The open and friendly service from all. The amazingly comfortable room. The design details throughout. The food at both The Breslin and The John Dory. The cocktails. And just sitting in the foyer watching New York life congregating for business and leisure. The Ace has so many things to rate positively. It's a hotel that mirrors the eclectic and fascinating city of NYC.
You get used to it after a while but it's a hotel that resides in near-nightclub levels of lighting. Daylight isn't encouraged. It makes sitting on the vast sofas in the foyer, or in your room, quite womb-like and comforting but at the same time the jet-lagged or weary traveller be warned. You end up wanting to doze off even in the middle of the day.
Location, interior, new experience!!
The guy on front desk was lovely and I got an upgrade to a beautiful suite which was great! The room was so funky and very comfortable! Also the staff on front desk where fab at recommending places to eat and they also booked the tables for us! I am looking forward to staying at the Ace hotel again.
Location. Comfortable beds
Noisy early in the morning, room very dark, not enough electrical outlets and tv didn't work well. It got fixed though.
The room very quiet and perfect bed. clean, nice location! The best choise for young persons
The location is amazing, the staff is super nice, the rooms are so comfortable, clean and we had a stunning view on the Empire State Building. A+ hotel. Go there, you won't be disappointed.
the wifi didn't work in my room but there was a computer station just down the hall i could access.
Staff not helpful at all
It was great to be near midtown, to walk everywhere as I needed to get to penn station and it was easy to just walk! Loved the vibe and all the details, furniture in the room. All staff super helpful and friendly!
The staff were very friendly and responsive to requests. The hotel lobby and bar was lively and always a great place to grab a drink.
The room was very charming, however a bit suprised by the lack of amenities available in the bathroom, and thought the mini bar charges were a bit rediculous, although most are anyways.
Just great, really can't fault this hotel! The staff are amazing and really go out of their way to be helpful, if you need anything. Not really in my favoured location but even so, will definitely stay again!
I saw other complaints about it being dark in the lobby, yes this is true but it was a very nice dark lighting. The bed is extremely comfortable along with the pillows. There is some humor in the least expected places (hard to explain). There was a live band playing in the main lobby which was nice, the staff was very young and hip but overall they were really friendly and even helped with finding attractions in NYC with out even being annoyed. The location of this hotel is key, few blocks from penn/time square and it is also real close to a 7/11, lastly it is real close to this amazing rooftop restaurant (brunch or late night dinner) I highly recommend going there it's called 230 fifth. Overall I would recommend going there to others and even may go again myself. Also, check out was 12PM for me, I didn't request it to be that late so I am just assuming their check out time is 12 for everyone. That was such a relief.
Minor negatives but nothing that would shun me away. -15 minute showers or else the water will overflow. I think 15 minutes is plenty of time to do your business. -Dont even look at the mini bar inside your room, as I said before there is a 7/11 one block over, stock up there and save the money. -I paid for the small room and got exactly that, a dorm sized bedroom. Although we just got the room just to sleep so that really wasn't a negative for me but I don't know how others would take this (took myself and my girlfriend). -the sink is literally 2 feet from the bed so if your significant other is asleep and you want to wash your hands or brush your teeth they will hear it for sure. Like I said these were all minor things, to me it was still a step up from most of the hotels you can find in the city for the price and location you get. I will say this is probably geared towards the younger crowed but don't let that shy you away if you are a little older the hotel was very quiet and I didn't hear a single noisy person on our floor.
This hotel has so many cool features to enjoy - turntables and a vinyl collection, great furniture, curated mini bar products, great body wash and shampoo from the barbershop downstairs, and a very comfortable bed! The restaurants and cafe on site are also excellent.
The only complaint we had was that the shower was very small, which would be fine if it had glass doors, but it had a shower curtain surrounding it that inched in on your space. My partner and I are both small individuals, but found we couldn't turn around in the shower comfortably (and you definitely can't fit two people in there!)
-Decoration is superb -Stumptown Coffee right next door (almost inside the hotel) -Restaurant is great -Room is really comfortable
-Location isn't that great
The bed was so very comfortable. The staff was quite helpful.
location was great for walking to soho, the village etc, but also for getting uptown. bar had a great vibe. our room was fantastic, and we had a view of the empire state building. lovely stay.
the restaurant has no vegetarian options which was rather annoying.
The position was great,the medium room is cosy,with a sofa
No wordrobe,the curtain of the shower was sticking on me,because too short,the carpet not so much clean and the laundry wasn't perfumed
phenomenal space, perfectly decorated, perfect NYC feel, very cool
Location, the body wash, shampoo & conditioner in the bathroom is superb, the style is so hip
Too loud in the lobby area, dark, lacking hook in the bathroom to hang your clothings, at least it should have a table if you want to eat or write
We spent two days in Ace Hotel in the end of our honeymoon in June 2014. Everything was perfect as usual, this is our second stay in this hotel. Very welcome staff, perfect room, nice view for Empire state building. Location of the hotel is very convenient and close to most place which we visited. In the morning you can take perfect coffee to go on the first floor and in the evening take a rest in oyster bar with glass of prosecco and fresh seafood. Also it was nice to have good shampoo and shower gel etc. in our bathroom, which we used instead of ours that is very rare in hotels. Next time we are in NY we know where to stay. And thanks for free cookies on arrival!
Free upgrade amazing staff fun and exciting place, I loved every bit of my stay
Cable was spotty
The Ace Hotel was a great value in a great area of the city. The lobby/ bar area was very cool and a great place to meet up with friends. My room wasn't ready upon check in, but the girl at the front desk was very nice and gave me a free drink voucher while I waited, which ended up only being about 5 or 10 minutes at most. My room was very clean and had nice, simple decor. The bed was comfortable, as well. There are nice restaurants in and around the hotel and also a few shops. I would absolutely stay there again.
My only complaint was the a/c seemed to not be working properly and the bathtub didn't drain all the way, but I didn't mention it until the end of my stay and a manager promptly addressed it, so I am confident had I mentioned it during my stay, they would have taken care of it.
The vibe was amazing, the rooms were quirky and out of the ordinary. Food was great, staff and service excellent.
Rooms are a bit dark could do with more lighting or brighter globes.
Great staff, very friendly. Treated me and my spouse very nicely. I highly recommend anyone to stay there. The atmosphere is great and the retro style is amusing.
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