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20 West 29th Street, New York City, NY 10001, United States of America – Show map
Excellent location – rated 9/10! (score from 736 reviews)
Rated by guests after their stay at Ace Hotel.
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Ace Hotel's staff speaks: English
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Food & Drink
Public parking is available at a location nearby (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center
Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
All older children or adults are charged USD 45 per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 736 reviews
Value for money
Show reviews from:
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This sleek Manhattan hotel offers free Wi-Fi and rooms that feature a flat-screen TV, plush bedding, and classic French decor.
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Ideally located in Manhattan, 2 blocks from the Empire State Building and half a block from the Herald Square subway station, this historic hotel features uniquely designed accommodations.
Score from 1757 reviews Good
Great restaurants downstairs.
Black mold seen growing on ceiling. Room smelled moldy.
young and fun atmosphere in the lobby, good restaurant
Rooms not up to a 4 star hotel: dark, unclean with a strong musty smell. The windows are not opening as in front of the ventilation systems so there is no the light in the room. The staff is friendly but not very competent, we asked to book a table for us in the restaurant near the lobby but they were not able and were told that we had to do it alone because . When we complained about the rooms they said that as we had booked through Booking, the price is better but the rooms assigned are the worst.
This was our first time at the Ace and I am completely impressed. The staff was great and friendly- they even gave us a major room upgrade when we checked in, just because. Our room was awesome and I felt totally pampered in there. The bed was one of the most comfortable I've stayed at in a hotel. The Ace is now our place for staying in NYC.
Vibe, lounge, bar , restaurant
TV did not work properly, shower had no pressure and worked poorly, light flickered and when I called for service no one showed up
The hotel is very depressive,but pretending to be very stylish. Cold in the rooms, extremely cold in the bathroom. Personal is not helpful and not available on time in case ov emergency. Maximum price for this hotel should be 250$/night. Left the hotel after 1st night,but was planning to stat for a week. The rating of 8,5 in booking.com is not fare
Stump town coffee and lobby
The staff were young and in experienced which resulted in $5000 being authorized/frozen in our account. The bathroom was useless, the toilet didn't flush properly, the shower pressure was useless and it didn't drain and the lighting was a total joke. The whole hotel is trying far to hard to be cool and trendy and in my opinion is very over priced!
comfortable and stylish
lots of street noise at night
Second time we've staied there. The Ace's got the NYC soul. The staff is awsome and there were nice people every evening at the lobby. The 28st Subway station is right on the corner.
the ken friedman restaurants were spectacular as was the coffee shop. very active lobby vibe and very helpful staff
The bed was extremely comfortable. In fact it was the best nights sleep I have gotten in months. The hotel is loaded with great restaurants, shops, a barbershop, an amazing cafe, and a great super cool lobby.
The bathroom was very cramped and the toilet paper dispenser was situated in an extremely poor location making it impossible to sit properly on the bowl, nuff said. Also, the cleaning staff was a bit pushy on my checkout day, and room service was very bad about picking up dirty dishes left outside people's rooms. I saw the same dirty dishes in front of someone's door for two days.
Cool place with really helpful staff who have some great tips on places to eat. Location is really good too.
Couldn't get a seat at the bar
- decoration - smell - breakfast room - noise
The open and friendly service from all. The amazingly comfortable room. The design details throughout. The food at both The Breslin and The John Dory. The cocktails. And just sitting in the foyer watching New York life congregating for business and leisure. The Ace has so many things to rate positively. It's a hotel that mirrors the eclectic and fascinating city of NYC.
You get used to it after a while but it's a hotel that resides in near-nightclub levels of lighting. Daylight isn't encouraged. It makes sitting on the vast sofas in the foyer, or in your room, quite womb-like and comforting but at the same time the jet-lagged or weary traveller be warned. You end up wanting to doze off even in the middle of the day.
Location, interior, new experience!!
The guy on front desk was lovely and I got an upgrade to a beautiful suite which was great! The room was so funky and very comfortable! Also the staff on front desk where fab at recommending places to eat and they also booked the tables for us! I am looking forward to staying at the Ace hotel again.
Location. Comfortable beds
Noisy early in the morning, room very dark, not enough electrical outlets and tv didn't work well. It got fixed though.
we visited Ace hotel on our 1st anniversary. hotel's location is really convenience and hotel's room condition is very clean, cozy and comportable!! what is better, they gave us a congraturation champain and upgading room!! it's so awesome!!
everyhting was great, especially the food in restaurant inside hotel was very tasty.
The room very quiet and perfect bed. clean, nice location! The best choise for young persons
The location is amazing, the staff is super nice, the rooms are so comfortable, clean and we had a stunning view on the Empire State Building. A+ hotel. Go there, you won't be disappointed.
the wifi didn't work in my room but there was a computer station just down the hall i could access.
Staff not helpful at all
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