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Newest reviews for Ace Hotel

  • Claire
      United States of America
    September 2, 2014

    The guy on front desk was lovely and I got an upgrade to a beautiful suite which was great! The room was so funky and very comfortable! Also the staff on front desk where fab at recommending places to eat and they also booked the tables for us! I am looking forward to staying at the Ace hotel again.

    9.2

  • Kathi
      United States of America
    September 2, 2014

    Location. Comfortable beds

    Noisy early in the morning, room very dark, not enough electrical outlets and tv didn't work well. It got fixed though.

    7.1

  • Margarita
      Greece
    September 1, 2014

    The room very quiet and perfect bed. clean, nice location! The best choise for young persons

    9.6

  • Francesca
      Italy
    August 29, 2014

    The location is amazing, the staff is super nice, the rooms are so comfortable, clean and we had a stunning view on the Empire State Building. A+ hotel. Go there, you won't be disappointed.

    10

  • Jessie
      Australia
    August 27, 2014

    almost everything.

    the wifi didn't work in my room but there was a computer station just down the hall i could access.

    10

  • Anonymous
      United Kingdom
    August 26, 2014

    Room spacious

    Staff not helpful at all

    5.8

  • Natasha
      United Kingdom
    August 24, 2014

    It was great to be near midtown, to walk everywhere as I needed to get to penn station and it was easy to just walk! Loved the vibe and all the details, furniture in the room. All staff super helpful and friendly!

    9.2

  • Justin
      United Kingdom
    August 21, 2014

    The staff were very friendly and responsive to requests. The hotel lobby and bar was lively and always a great place to grab a drink.

    The room was very charming, however a bit suprised by the lack of amenities available in the bathroom, and thought the mini bar charges were a bit rediculous, although most are anyways.

    8.8

  • Karen
      United Kingdom
    August 19, 2014

    Just great, really can't fault this hotel! The staff are amazing and really go out of their way to be helpful, if you need anything. Not really in my favoured location but even so, will definitely stay again!

    Nothing!

    9.6

  • Joseph
      United States of America
    August 19, 2014

    I saw other complaints about it being dark in the lobby, yes this is true but it was a very nice dark lighting. The bed is extremely comfortable along with the pillows. There is some humor in the least expected places (hard to explain). There was a live band playing in the main lobby which was nice, the staff was very young and hip but overall they were really friendly and even helped with finding attractions in NYC with out even being annoyed. The location of this hotel is key, few blocks from penn/time square and it is also real close to a 7/11, lastly it is real close to this amazing rooftop restaurant (brunch or late night dinner) I highly recommend going there it's called 230 fifth. Overall I would recommend going there to others and even may go again myself. Also, check out was 12PM for me, I didn't request it to be that late so I am just assuming their check out time is 12 for everyone. That was such a relief.

    Minor negatives but nothing that would shun me away. -15 minute showers or else the water will overflow. I think 15 minutes is plenty of time to do your business. -Dont even look at the mini bar inside your room, as I said before there is a 7/11 one block over, stock up there and save the money. -I paid for the small room and got exactly that, a dorm sized bedroom. Although we just got the room just to sleep so that really wasn't a negative for me but I don't know how others would take this (took myself and my girlfriend). -the sink is literally 2 feet from the bed so if your significant other is asleep and you want to wash your hands or brush your teeth they will hear it for sure. Like I said these were all minor things, to me it was still a step up from most of the hotels you can find in the city for the price and location you get. I will say this is probably geared towards the younger crowed but don't let that shy you away if you are a little older the hotel was very quiet and I didn't hear a single noisy person on our floor.

    8.8

  • Julie
      Canada
    August 18, 2014

    This hotel has so many cool features to enjoy - turntables and a vinyl collection, great furniture, curated mini bar products, great body wash and shampoo from the barbershop downstairs, and a very comfortable bed! The restaurants and cafe on site are also excellent.

    The only complaint we had was that the shower was very small, which would be fine if it had glass doors, but it had a shower curtain surrounding it that inched in on your space. My partner and I are both small individuals, but found we couldn't turn around in the shower comfortably (and you definitely can't fit two people in there!)

    8.3

  • Heitor
      Brazil
    August 15, 2014

    -Decoration is superb -Stumptown Coffee right next door (almost inside the hotel) -Restaurant is great -Room is really comfortable

    -Location isn't that great

    8.3

  • Melanie
      United States of America
    August 13, 2014

    The bed was so very comfortable. The staff was quite helpful.

    9.6

  • Gillian
      United Kingdom
    August 12, 2014

    location was great for walking to soho, the village etc, but also for getting uptown. bar had a great vibe. our room was fantastic, and we had a view of the empire state building. lovely stay.

    the restaurant has no vegetarian options which was rather annoying.

    10

  • Numico
      Italy
    August 8, 2014

    The position was great,the medium room is cosy,with a sofa

    No wordrobe,the curtain of the shower was sticking on me,because too short,the carpet not so much clean and the laundry wasn't perfumed

    8.8

  • Brent
      Canada
    August 7, 2014

    phenomenal space, perfectly decorated, perfect NYC feel, very cool

    9.6

  • Estrellita
      United States of America
    August 3, 2014

    Location, the body wash, shampoo & conditioner in the bathroom is superb, the style is so hip

    Too loud in the lobby area, dark, lacking hook in the bathroom to hang your clothings, at least it should have a table if you want to eat or write

    7.5

  • Yury
      Russia
    July 28, 2014

    We spent two days in Ace Hotel in the end of our honeymoon in June 2014. Everything was perfect as usual, this is our second stay in this hotel. Very welcome staff, perfect room, nice view for Empire state building. Location of the hotel is very convenient and close to most place which we visited. In the morning you can take perfect coffee to go on the first floor and in the evening take a rest in oyster bar with glass of prosecco and fresh seafood. Also it was nice to have good shampoo and shower gel etc. in our bathroom, which we used instead of ours that is very rare in hotels. Next time we are in NY we know where to stay. And thanks for free cookies on arrival!

    9.6

  • Henrik
      Finland
    July 28, 2014

    Great atmosphere

    9.2

  • Jordan
      United States of America
    July 26, 2014

    Free upgrade amazing staff fun and exciting place, I loved every bit of my stay

    Cable was spotty

    10

  • Lauren
      United States of America
    July 25, 2014

    The Ace Hotel was a great value in a great area of the city. The lobby/ bar area was very cool and a great place to meet up with friends. My room wasn't ready upon check in, but the girl at the front desk was very nice and gave me a free drink voucher while I waited, which ended up only being about 5 or 10 minutes at most. My room was very clean and had nice, simple decor. The bed was comfortable, as well. There are nice restaurants in and around the hotel and also a few shops. I would absolutely stay there again.

    My only complaint was the a/c seemed to not be working properly and the bathtub didn't drain all the way, but I didn't mention it until the end of my stay and a manager promptly addressed it, so I am confident had I mentioned it during my stay, they would have taken care of it.

    8.8

  • Beth
      Australia
    July 25, 2014

    The vibe was amazing, the rooms were quirky and out of the ordinary. Food was great, staff and service excellent.

    Rooms are a bit dark could do with more lighting or brighter globes.

    9.2

  • Anonymous
      United States of America
    July 23, 2014

    Great staff, very friendly. Treated me and my spouse very nicely. I highly recommend anyone to stay there. The atmosphere is great and the retro style is amusing.

    10

  • Amber
      United States of America
    July 22, 2014

    Cool scene, great coffee in lobby, music until late at night, great bar downstairs. Amazing location -- walkable to Penn Station and a subway right on the corner. Great value for the money when you get a good deal. Love the aesthetic. Good showers.

    I saw a giant cockroach in the gym in the basement, and a tiny white bug fell out of my fridge when I opened it.... yuck. Also the front desk staff lost some forms overnight, which made checking out a pain.

    8.3

  • Linying
      United States of America
    July 15, 2014

    The staff are super welcome and helpful!

    The mini room is mini...

    9.2

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