Cova Hotel

Very good

The room was comfortable and the staff was very helpful. The location is very good to visit downtown S. Francisco, they also offer a bus shuttle to the center.

bring ear plugs.

Room is really nice and comfort!!!

the staff was very friendly and helpful and the room was comfortable

There was no mini bar and the breakfast was fair

Nice/kind hotel staff, fresh orange juice in breakfast, nice/clean room.

Ellis Street is said to be the worst street in the downtown, due to the beggers and homeless people. (Hint: Use O'Farrell Street for walking or take the shuttle.) No cheese in breakfast, bad for Mediterreans.

Friendly helpful staff - free email access - spacious, clean room with fridge and tea-making facilities - "boutique" feel - recently renovated. Good breakfast included in price.Good free shuttle service into town, but must pre-book - does not run at night. Long walk to Harbourfront but near terminus for cable cars.

Hotel fine - location not good at night - taxi essential after dark!!

We found the staff at the Cova were exceptionally helpful. Desk staff, in particular Gustavo, Mohi were gratious and always willing to assist. Anthony, Mathew and Rich also provided shuttle service and willing to give suggestions on dining and site seeing, a much appreciated local perspective that enabled us to optimize our time in San Francisco. It was also good to have the complimentary breakfast and we found the restaurant staff were excellent, the restaurant clean with a healthy selection of cereals and fruit, etc............a wonderful way to start the day.The fitness room was very good with up to date equipment.

We found that it would have been more convenient to have had more hangers in the closets and not having a dresser made it difficult, living out of a suitcase is not preferrable. It would have been a bonus to have had a sauna and pool, alas, one cannot have everything when the price is right!

friendly staff, free internet, nice and clean modern room, not too far from Union Square

Hotel was located in a neighbourhood with quite a few wanderers

Every member of the staff I encountered was extremely pleasant. They really cae about customer service and that can be refreshing these days.

The location and noise on the street, but I knew that going in and it was worth the trade-off of a very attractive price.

The staff were very friendly and made us feel welcomed. They greeted us each time we walked in or out and asked about our stay. It showed they were concerned and its greatly appreciated!

The only thing that we were a little upset was that they didn't offer any Spanish channels on tv. You guys should add univision.

The manager (Germaine) and her team were fantastic. They help us schedulle our week as well as a trip to Yosemite and the giant sequoias. Ouer trip to San Francisco was spectacular thanks to them!'Germaine went our of her way to help us and I have never seen such effort in the hotel staff. Really amazing!!! I highly recomend this hotel

Location is not ideal. But San Francisco requires transportation any way so it did not bothered et all. Breakfast is great

Very nice facility. Extraordinarily attentive staff. Very nice breakfast.

The rooms and central areas are not air conditioned and were very warm and humid. The rooms were extraordinarily warm and humid until the windows were opened and then they were fine. Also, the breakfast staffers did not seem to pay much attention to keeping the buffet stocked. If something ran out they just left the empty serving dish there. (I understand running out of things at 10am when breakfast ends, but at 8am??)