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410 Atkinson Drive, Honolulu, HI 96814, United States of America – Show map
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269 verified reviews
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Ala Moana By LSI's staff speaks: Spanish, English
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Outdoor Pool, Sun Deck
Fitness Center, Nightclub/DJ
Food & Drink
WiFi is available in some hotel rooms and is free of charge.
Wired internet is available in some hotel rooms and is free of charge.
WiFi is available in the business center and is free of charge.
Private parking is available on site (reservation is not needed) and costs USD 20 per day.
24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Shops (on site), Non-smoking Rooms, Elevator, All Spaces Non-Smoking (public and private)
Ala Moana SHopping Center (167yrd)
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults are charged USD 20 per person per night when using existing beds.
Extra beds are not available.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 271 reviews
Value for money
Show reviews from:
Between the Hawaii Convention Center and Ala Moana Shopping Center, this non-smoking hotel features 3 restaurants and a nightclub. Free Wi-Fi is included in all guest rooms.
Score from 164 reviews Good
A 2-minute walk from the world famous Waikiki Beach, this 40-story apartment-style hotel looks out on the Pacific Ocean. It features a palm tree-lined outdoor pool and private tennis courts on-site.
Score from 450 reviews Review score
Located across the street from Waikiki Beach and offering a full-service spa, this Honolulu hotel provides rooms featuring traditional Hawaiian décor and views of the ocean, mountains, or city.
Score from 1078 reviews Good
This 22-acre Hawaiian resort is on the shores of Waikiki Beach. It features over 20 restaurants and lounges, 90 shops and boutiques, and a 5,000-square foot family activity pool.
Score from 1338 reviews Good
printer wasn't working in business center. need better pillows
Loved the bed and great location if you love shopping
LSI being a company set up in Vegas, very hard to have contact with anyone as the actual room can't be helped by hotel staff. No one to complain to about cleanliness, which was definitely an issue
Visiting the Aloha Tower and having lunch at Biersch
Most of Aloha Tower was under wraps for renovation so only two places to eat at.
Hotel staff had all sorts of activity information
The bed pillows
When I made my reservation it was not clear that this was being booked through a third party, caused a lot of confusion when the credit card charge came through.
Well appointed. Pictures reflected that the room was small, so not surprised.
Small room. Needed more linens for rollout bed.
Location. Nice view of city and boat harbor.
The bathroom was too dark due to a missing lightbulb, and reeked noticeably of a stench the sort of public toilet.
Room was very comfortable as were the beds! Nice view of the ocean!
Shower was a little run down! Curtain was stained on the inside and the lower soap holder was falling off the wall.
This is an excellent location, Ala Moana Mall has many advantages. My Daughter lives in Honolulu, and parking for her was easy at the Mall. Pool is nice and the food store is excellent, fresh coffee, food, and beer- Nice!
There were smokers on the lanai next to us, told hotel, they didn't follow up.
Check in and check out times
They called us a cab when we decided to leave. That is the only good thing about this alleged hotel.
This is not actually a hotel - it is a set of interrelated companies attempting to run some condominiums who take joy in blaming each other for problems, whilst simultaneously failing to solve said problems and being extremely rude to their guests. I have never been abused at a front desk before in my life, as I was at Ala Moana. I would never stay here again.
It was in Hawaii.
The coil in the air conditioning was leaking when we came into the room and there is a puddle of water in the carpet that was being soaked up into the chair next to the air conditioning unit. Maintenance claimed to have fixed the problem but they used our towels to soak up the water. We went to take showers and figured we could get towels from the maid but since the room was not part of the hotel the maid refused to give us towels so we called the phone number for maid service and sat in our room waiting...until we decided to just use beach and pool towels. After we finished showering and dressing the maid showed up with towels. We couldn't wait any longer or we would have been charged for a late check out. After we Checked out another person checked in and the floors were still wet. The women at the front desk at check in were not friendly either. Do yourself a favor and stay somewhere else!!!
The room size was nice and comfortable for two people. Good location for shopping.
The room wasn't ready when we arrived, but we were a little early and they said they were running a bit behind too...so. The bathroom floor was still wet from them cleaning and the cleaning product they used was so over powering it gave me a headache that lasted for hours.
clean and cosy, nice smile from bell desk good location with convenience to commute to the main streets
better service of reception
Location of the hotel was convenient, the room was clean and comfortable, the kitchen and bathroom were nice, the Internet and the view were great.
There was no extra blanket
Signs of wear & tear on walls and furniture. Emphasis on how the hotel is a condo hotel and how services are maintained differently; this gave the impression that we were not true guests of the hotel. Services should be streamlined for guests so that there is no guesswork or triage for who we should call, etc. Thankfully we had no problems and it was a short stay but strange nonetheless.
The friendliness of the staff.
Very unfriendly staff, dirty coffee maker, not enough pellows and blankets. Don't stay in this hotel ever
There wasn't a kettle in the room.
Ideal location as wife likes to shop and can safely go to and from the shopping center on her own.
Turned off the refrigerator as it was a bit noisy.
LSI phone staff was excellent nice view from the room
WiFi did not work - Bathroom cleanliness was poor
Location to Ala Moana Center and small ocean view
Place is good
staff are working so slow ;;and there are only few
Location near the beach and Ala Moana Mall.
Being told AS I ARRIVED that I was not renting a room from the Ala Moana Hotel, but actually from a "private company" that owns SOME of the rooms in the hotel. A male receptionist and a female receptionist named "J" or "Jay" told me that my room was owned by a "private individual" and that I have to wait until 4PM to check in! She said it several times, and then she said "sign this, so you can't say that we didn't tell you it's owned by a private individual", and I said "yeah, NOW you're telling me. You should've told me before I finished booking, 2 months ago", and then left to go get security because I was "rude". But the manager stopped her and he came over to discuss it with me. He wasn't making excuses, like she was. He was reasonable, and he didn't accuse me of being unreasonable. Then he gave me a room, which when I got there, had a dirty sink, a vacuum cleaner in the middle of the floor, and the heater cover was laying on the floor. I waited 30 minutes for my luggage, then gave up and went downstairs to ask for it. The 3rd receptionist said "oh we're changing your room". I asked why, and he said "I don't know". Then they finally brought my luggage to the 2nd room, which had a MUCH better view. This time, I could see the beach instead of a parking lot. It was still a small room at $150, but at least it was comfortable and the internet worked.
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