The hotel restaurant is closed on Monday and Tuesday in the Winter!! This should be vividly noted on the hotel's web page. Not good to have no food available at all except in vending machines! The thermostat in our first room was broken; had difficulty convincing the repair person that it was, indeed, broken. The heating system is, overall, quite archaic. Fan way too noisy. Would not want to stay here in the summer and have to listen to the AC! Old, see-through towels!
The staff, especially Steve and Sarah and Delilah and Beau, were fantastic. These people were very personable and helpful to us re our specific needs, e.g., car rental, driving conditions, shuttles, advice re seeing the high points of the city of Fairbanks, getting boarding passes.