on our return trip to this hotel, the elderly desk clerk was rude and insulting. he made remarks about our reservation that were inappropriate. he literally acted with contempt that we were staying at 'his' hotel. i had to inquire about the continental breakfast and got a one word answer.
i had also asked an older female desk clerk for the phone number of a restaurant they usually have available. she spent quite a time at the computer, misspelling, entering errors, but still trying to find the number. she had to stop to help another customer, so she said she would call my room when she found it. once in my room, i used the phone book and found the number. she did call back, only to have located a restaurant of a different name and tried to tell me 'this is what i meant'.
aside from these experiences, the difference between the three desk clerks led me to wonder how can any company be successful with a business model of contrasting service values, or lack thereof ?
on our first visit the younger male desk clerk friendly and very helpful. he was very customer focused and it was evident from his overall attitude. he went through the amenities available and made us feel welcome. at that time we were glad we made reservations upon our return to oregon.