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Newest reviews for Great Value Inn Houston/Galleria

  • Rodolfo
      United States of America
    September 8, 2014

    nathing

    it is not clean

    2.5

  • Amanda
      United States of America
    July 19, 2014

    The hotel did have wi-fi. I received a code after I went down to the front desk to ask if they had wi-fi. And when I couldn't find any ice machines, the girl at the front desk did give me some from a small cooler behind the front desk.

    Where to start . . . first, there was dried urine on my toilet. Easy clean, I thought. There was also a half-eaten hot dog on the floor by the desk. The room reeked horribly of smoke, but it was a non-smoking room. But probably what upset me the most was that while I was lying in bed reading my book, a cockroach crawled across my pillow. I was horrified. It ran between the headboard and the mattress, so I pulled the bed out only to reveal more bugs - dead thankfully - under the bed. After fleeting attempts to kill it, I took a picture of it to show to the front desk. I showed the picture to the front desk and asked for a different room, where I was told no. She did however tell me that if I catch the cockroach, she would send someone down to kill it. She claimed there were no other rooms. However, the parking lot had 3 cars in it. My guess is that the other rooms were not up to guest standards, as one couple came down after checking in and said, "we don't have a TV or shower head in our room". I spent several hours in the lobby as it was smoke-free and cockroach-free. I did sleep in the room with the lights on, and I managed to kill the cockroach as it climbed the wall by my bed at midnight. Worst hotel stay ever. I am amazed that this hotel meets regulations.

    2.9

  • Michael
      United States of America
    June 26, 2014

    Old and deserted

    2.5

  • Anonymous
      Nigeria
    June 24, 2014

    Nothing, it was horrible

    The place is run down... This is not a hotel or an inn or whatever! Take it off ur list, booking.com It stinks all the way from the reception, one person is the receptionist, the butler, the plumber, and probably the cook....eeewww. The rooms have non smoking signs stamped all over them but they stunk. We asked for another room; on gettin there, the toilet wouldn't flush properly. There was what seemed to be blood stain on the duvet. And the man at the desk had the guts to question y we were leaving????? Nobody shld go here!!!!!

    2.5

  • Anonymous
      United States of America
    June 9, 2014

    the pool was in good shape and the room was in pretty good shape, although some time and effort could have improved some of the issues like buckling door frame that I caught my leg on and the shower wall gaps, etc.

    poor contenental breakfast- day old donuts 2 cheap cereals and yuck coffee. the location was in a kind of scary part of town and we were led to believe it was closer to the museum district than it actually was. One of our desk people didn't even speak English and could not help us when we were looking for the place.

    4

  • Christie
      United States of America
    June 3, 2014

    Staff tried to accommodate my requests. I felt unsafe on second floor so I moved to first floor close to the reception desk. I asked for a blanket, they didn't have one but they gave me a sheet.

    The price was very high (99.00) for the location and quality of the hotel. I've stayed at better motels and paid less.

    5

  • Graham
      United Arab Emirates
    June 1, 2014

    everything was just perfect

    nothing- all good

    10

  • Martin
      United States of America
    June 1, 2014

    Very dirty hotel Dangerous location Filtty rooms

    Rooms stinks Poor service this is a motel not a hotel

    3.8

  • Anonymous
      United States of America
    May 31, 2014

    Swimming Pool only except able feature of the hotel.

    Customer service. Exterior of the hotel. False pictures of the hotel. Breakfast. There were not working lamps and room microwave was out of service.

    4.2

  • Salabh
      Canada
    May 29, 2014

    It is situated on Highway.

    1. Poor Ambience 2. Rude staff 3. I paid for 9 days whereas I stayed 6 days only (early checkout)

    2.5

  • Anonymous
      United States of America
    May 22, 2014

    Things done right and no drama

    10

  • Mariana
      United States of America
    May 16, 2014

    near galleria

    very old , the room had holes on cieling and bathroom door

    4.6

  • Saidu
      Nigeria
    May 13, 2014

    Location and hospitality of the staff

    7.5

  • Bala
      Nigeria
    May 12, 2014

    The location was great. I enjoyed the fact that there is a Mexican restuarnt close by which met my needs.

    The Breakfast was nothing to write home about. Poorest I have ever had. After the first day, I deceided not to bother.

    5.4

  • Musa
      United States of America
    May 11, 2014

    Nice spacious & clean rooms.

    Coffee makers in rooms but with No coffee, might as well just remove from rooms. very poor service. breakfast is not very good.

    5.8

  • Prabhat
      United States of America
    May 11, 2014

    nothing.

    Poor service and poor maintinance. Increased the price at the time of check in and paid all in advance.

    3.3

  • Peter
      United States of America
    May 10, 2014

    wifi, comfy bed, clean bathroom, Mexican restaurant next door.

    A tired, run down hotel. Noisy a/c unit, dark, unwelcoming corridors, miserable staff, pathetic breakfast, no toiletries in bathroom, coffee machine but no coffee. Needed a bed for the night and with OTC on Houston was rammed and this was the last room in town. Describing the location as the Galleria is ridiculous. This is nowhere near the Galleria and is separated by one of Houston's busiest highways.

    3.3

  • Rafaela
      United States of America
    May 10, 2014

    Matresses were like new and clean. Bathroom was clean

    Staff was very rude ( not all one in particular), appearance of hotel in general was disappointing and my key stopped working 5 times

    4.6

  • James
      United States of America
    May 8, 2014

    Poor selections for breakfast that was to be provided. No coffee or frig was in rooms. Toilet paper holder had fallen off wall. Would never stay there again.

    5.4

  • Anonymous
      United States of America
    May 8, 2014

    conveniently located near the Expressway

    The Elevator is in need of maintenance and repair, The rooms need to have the carpet replaced, The walls are too thin and allow adjacent rooms noise and conversations to spill over, The shower head had low pressure, There was a coffee pot available - but no coffee cups, no coffee, no coffee condiments to use, finally the breakfast available was a lousy box of doughnuts from a local bakery

    3.8

  • Anonymous
      United States of America
    May 8, 2014

    This hotel was a surprisingly decent hotel given two stars. The room was clean and fairly modern and overall I would consider staying there even though I'm used staying at three and four star hotels

    7.5

  • Wanisa
      United States of America
    April 17, 2014

    Bad bad hotel

    Very bad hotel

    2.5

  • Anonymous
      United States of America
    March 20, 2014

    No safety chain on door. No toilet paper holder Dirty (yellowish) pillow cases

    2.9

  • Anonymous
      United States of America
    March 18, 2014

    If I weren't so desperate to leave Austin @ SXSW I would have definitely done more research before trusting your reviews! This place smells, it's nothing as advertised, we never got breakfast because there were constr

    2.5

  • Anonymous
      United States of America
    March 6, 2014

    That manager was nice to move us to another hotel that was much better.

    Rooms are non smoking but they all rooms have a heavy smell.

    3.3

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