눉I understand this survey only wants 2-3 sentences however that isn't enough to explain my experience. The bathroom wasn't as clean as expected. There were stains all over the carpet in the room. I wasn't sure if it was dried blood or cigarette burns. The room smelled musty, like residual smoke in a room that is listed as smoke free. Took pictures of the carpet to show the night manager before we took our luggage inside. Michelle, barely looked at them and said, "I'll let someone know." I asked about the bad smell in the room and she said "housekeeping is closed, I'll let someone know." I had to go to housekeeping myself to ask for clean towels and when I showed them the stains on the ones left in my room, staff told me to "just leave them on the floor." The free WiFi, good luck being able to connect. Stayed here 2 previous times, on the 4th floor both times. Upon check in, the night managers, George and Frank, very friendly, willing to answer any questions. This time stayed on the 2nd floor, the night manager Michelle barely makes eye contact. She asked for my last name, I handed her my printed confirmation and instead of taking it she asked for my last name again. On my confirmation, the price of my stay was listed, with tax. When she gave me the total and it was a penny more. Only one cent, nothing to complain about until I made a comment to Michelle that this was the first time I had stayed there and the price didn't match exactly. Michelle didn't look up, didn't respond, just repeated the total being charged to my card. Seriously, it wasn't the penny difference, it was her lack of customer service. I've seen her every time I've stayed here yet this was the first time she had checked me in. On a previous trip, I didn't arrive until 3:00am and was assisted at check in by George, very pleasant. As I was walking into my room, the phone was ringing.
눇The pool is heated and open year round. The beds are comfortable. The location is a plus, in between the places I visit.