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485 5th Avenue, New York City, NY 10017, United States of America – Show map
Excellent location – rated 9.6/10! (score from 319 reviews)
Rated by guests after their stay at Andaz 5th Avenue.
|Room Selected at Check In|
|Andaz Large King Room|
|Andaz Extra Large View King|
|Andaz Loft King|
|Andaz Splash Suite|
|One Bedroom Balcony Suite||
|Two Bedroom Andaz Suite|
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319 verified reviews
They speak 2 languages
Andaz 5th Avenue's staff speaks: English, Greek
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Private parking is available on site (reservation is not needed) and charges apply.
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 18 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 40 per night for extra beds.
The maximum number of total guests in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 319 reviews
Value for money
Show reviews from:
This New York City hotel is in Manhattan and is a 10 minute walk to Times Square. The Refinery Hotel has free Wi-Fi available in public areas and newspapers are delivered daily.
Score from 562 reviews Excellent
In New York City’s Times Square, this luxury hotel features a well equipped gym and has ticket services. Each room provides cable TV and free Wi-Fi.
Score from 485 reviews Excellent
In Midtown, this boutique hotel is within a 4-minute walk of Manhattan's Central Park and shopping on 5th Avenue. Free Wi-Fi is accessible and has an on-site restaurant.
Score from 533 reviews Excellent
This 4-star hotel in Midtown Manhattan is just a 5-minute walk from shopping on Fifth Avenue. It features a 7,000 square-foot fitness center and a spa. The luxury rooms include a 42-inch plasma TV.
Score from 773 reviews Excellent
May 25, 2015
room service takes a long time
happy hour the staff
May 24, 2015
Not much services at this price. No space in the wardrobe. Pillow are too soft: no choice! WiFi disruption made me loose half day of work. Too much expensive: probably we're paying for the nice address and position.
Position on the 5th Av. Very convenient. Nice room. Bathroom is fantastic! Employees are extremely polite.
May 17, 2015
Location and size of the room.
May 9, 2015
Our room was worn out. Woodwork & wallpaint were chipped, door had been broken open and was badly repaired, which gave us an uneasy feeling, the shower faucet was broken / didn't work properly, the lights in the restroom turned themselves off and on at will... the whole suite felt as if a great design idea was either not maintained for many years or just executed sloppily using cheap materials. We have stayed in many hotel suites with the same aspiration level and the same 750USD per night price level... but were never as disappointed as with the Andaz 5th Avenue. Maybe we were just unlucky with our 13th floor Suite, but based on this experience we will not return to Andaz and cannot recommend it.
Great location near Bryant Park in Midtown. Great bed, good sofa-sleeper for the kids. Good daily housekeeping. Nice touch: the free minibar (minus alcoholic drinks).
May 5, 2015
Not enough drawer space. One (deep) drawer for two of us! So one of us didn't unpack properly over our 5 day stay. Disappointing given the price of the room. The glass non-enclosed hanging space and two open-shelves provide no privacy for clothing or small items. Apparently we could have requested a rolling drawer-set (now you know!)
Good service, chilled ambience. Free coffee in morning and wine in evening. Quiet and spacious king bedroom in pristine condition - high ceilings, light-reducing blind, free soft drinks.
April 28, 2015
Style, layout, balcony, location, staff,
April 26, 2015
Paid extra for room with view but got room looking at side of building but shades don't raise anyway so no point in paying for that. Also arrangement of couch is awkward and not very practical. Wish there was coffee in the room.
Great staff, quiet and comfortable overall. Wonderful location. They give you a glass of wine while they check you in. Very classy.
April 19, 2015
I didn't like the menus in the restaurant. The water wasn't replaced in my room and the glasses were taken and not returned.
I liked the room and location. The free non alcoholic drinks is a bonus.
April 13, 2015
1) Having to ask for the water in our fridge to be replenished "every day!" 2) Our dirty coffee cups were left in our room for 3 days until we called and asked them to be removed; coffee capsules were not replenished - we gave up asking for them (they only had decaf)! 3) The mattress felt like concrete 4) Our baby's play pen flooring was fitted upside down (on hard side, as opposed to mattress side) 5) the handle of our room door was coming off when we tried to close our room door. I decided not to raise this to see if staff servicing the room would report it and fix it. never happened. 6) Construction outside on firth avenue between midnight and early morning on 2 nights. 7) The cost of this hotel does not match the value you get back; it is ranked close to Bryant Park Hotel, but does not even come close. I will not stay here ever again.
The decor of the room and the shower.
April 12, 2015
Missing basic amenities like having a coffee machine or even an electric kettle in the room. Tiny closet in the "loft" style room, with no drawers. For the price we were paying I was surprised that breakfast wasn't included. Dim lighting everywhere, including lobby and public areas.
Excellent location. Spacious room and large bathroom. Free mini bar (non-alcoholic) Free wifi
April 11, 2015
The helpfulness of the staf, the bathroom, the location
April 9, 2015
April 7, 2015
A bit of a hike to the north tower -- so don't forget anything :)
A bit pricey but the rooms here are HUGE by any standard -- not just bread basket sized NYC. A "free" glass of actually pretty good wine is a nice touch after a long day (apparently they just cut back the hours -- don't mess with this perk any more!)
April 7, 2015
Room is not ready half an hour after the check-in time, front desk employee tried to offer lower class room but the senior manager handled the situation quite acceptable. The total delay still cost us a reservation at a restaurant (reservation time lapsed).
Wifi quality is good, beds and bath amenities are acceptable.
March 30, 2015
Having to wait 3 hours for check in. The receptionist that answered the phone was very rude when I asked about being charged an extra $200 per night on top of my payment.
The hotel is great especially the setup! Location is great 5-10 minute walk to time square!! All staff were nice when we checked in,
March 30, 2015
Wifi is slow
The staff are wonderful
March 26, 2015
Some of it is strange. 1) While there are 2 free snacks and the minibar is free, you have to call to have everything restocked. 2) There are no drawers anywhere. The closet is glass and it's beautiful but its awkward. 3) When my room was cleaned, they didn't removed an obviously "finished" room tray 4) The TV channels worked only sporadically. All the on demand movies were older.
The hotel is beautiful, the staff is amazing: helpful, happy to help, seem to enjoy working there.
March 26, 2015
Good location Good service
March 17, 2015
I stayed in suite free good size .. To much storage for your bags .. verry clean hotel and modern,, everything was perfect... Friendly staff happy to help every time,, for sure I will comeback
March 15, 2015
Location, food, gym, design
March 11, 2015
February 25, 2015
Rooms bathrooms and good restaurant
February 17, 2015
Terrific location, close to Times Square and the theater district. The Shop restaurant in the hotel had incredible food. The staff was over the top great, very kind, helpful, and sincere. Rooms were interesting, well decorated, and had nice amenities. We plan on making this our go to place when we stay in the city from now on.
January 26, 2015
The entire experience was fabulous but the crowning touch was the attentive and helpful staff! Every need was either anticipated or met with gracious charm.
January 20, 2015
No pool Restaurant staff lacking skills AC at 64 in hallways when it's 20 degrees outside Some staff lacking polish
Balcony Kitchen supplies Location
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