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Show map Four Points by Sheraton Asheville Downtown

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Newest reviews for Four Points by Sheraton Asheville Downtown

  • Patricia
      United States of America
    August 20, 2014

    Walking distance to most downtown venues! The price was decent and a reasonably nice room!

    One staff member uninformative about swimming facility and other options.

    7.1

  • John
      United States of America
    August 20, 2014

    Proximity to downtown.

    Poor renovation. Elevator was shut down for renovation 2nd day. Shower faucet is installed improperly. Food in restaurant is below standard. All together, not great. Won't be returning.

    7.1

  • Judy
      United States of America
    August 11, 2014

    Location was good and it was clean.

    Front desk personnel acted as if they were doing you a favor by letting you pay to stay at Four Points. Rude and grumpy. No decent coffee available in morning without paying at their cafe which I found primitive.

    6

  • Lynn
      United States of America
    August 4, 2014

    Location, ease of check-in and check-out. Very quiet despite proximity to highway. Slept very well. Bathroom was extremely well lit, a rarity these days!

    Musty odor in room, most likely the carpet.

    7.5

  • Anonymous
      United States of America
    August 2, 2014

    Location was great

    Breakfast offered was poor. The HVAC in the room was so Loud hard to sleep. Shame windows didn't open for fresh air.

    6.3

  • Robert
      United States of America
    July 24, 2014

    Room very comfortable, workout facility very nice. Restaurant seemed good though only had snack meal and drink there. Location to downtown Asheville and good price compared to other properties in the area.

    Only complaint was that my wife found the bed (king) a bit too soft and left her back sore.

    9.6

  • Vivian
      United States of America
    July 20, 2014

    All staff I met were very nice. Breakfast staff (and food) were very good! Front desk staff were very accommodating, and friendly.

    First floor hall way was warm and dank. I had them move me to an upper level.

    8.8

  • Mark
      United States of America
    July 20, 2014

    Walking distance to breweries

    Somewhat dated, light remodel at time of stay.

    6.7

  • William
      United States of America
    July 20, 2014

    Professionalism of staff. very good value. cleanliness of rooms and property.

    Elevators not fast enough or insufficient number of units

    9.2

  • Amanda
      United States of America
    July 15, 2014

    Walking distance to everything downtown Asheville, including Thomas Wolf Memorial, Early Girl Eatery, Olive or Twist Restaurant, Malaprop's Bookstore, Tops shoe store and The Orange Peel (music venue).

    One elevator for 5 floors and it was slow.

    8.8

  • David
      United States of America
    July 12, 2014

    Good location

    Not clean, construction going on in our hall and very messy. Older Hotel.

    5

  • Larry
      United States of America
    July 8, 2014

    comfortable bed easy wifi quiet

    10

  • Kevin
      United States of America
    July 3, 2014

    Location, pool, and friendly staff.

    Bed, remodeling, state of facilities.

    5.8

  • Emma
      United Kingdom
    June 28, 2014

    Great location, just a few minutes walk from bars and restaurants of downtown Asheville

    No safes in room

    7.5

  • Minka
      United States of America
    June 27, 2014

    I went to Asheville to check out the downtown area and this hotel was in a perfect location to walk to the shops and eateries.

    8.3

  • Anonymous
      United States of America
    June 22, 2014

    Location was perfect

    We were unaware the hotel was undergoing renovations. Although we didn't spend a lot of time at the location, we were caught off guard.

    7.5

  • Elizabeth
      United States of America
    June 20, 2014

    Location, walking distance from Asheville center. Food recommendations upon check in. Comfy king bed. Dog was accepted with no trouble. Check out staff addressed our issues by giving us money off our bill.

    2 of 3 "clean" towels had dirt and grease marks. No bath mat or safety stops in bath tub. Dangerously slippery when showering. Toilet leaked all over bathroom floor. Air conditioning in restaurant not working, excessively hot!

    6.3

  • Randall
      United States of America
    June 17, 2014

    Location was excellent. Easy walking access to everything downtown. Staff were very helpful and pleasant.

    Older property that has undergone renovations. However it appears they tried to do the renovations as cheaply as possible. There are nice appointments in some areas (crown molding in the rooms) but the base of bed is just raw plywood - no finish or paint. No baseboard in the hallways. The door to our room had a 1/2 inch gap at the top. If you stay ask for a room as far away from the ice machine as possible. It is very loud particularly from 5 a.m. on when guest checking out are filling their coolers.

    7.1

  • John
      United States of America
    June 15, 2014

    Nothing

    Lobby smelled like chewing tobacco. One room had no toilet seat. Dry wall dust on my clothes. 3rd shift staff was not helpful. $200 per night? Maybe $40. Sheraton executives would scream if they saw this. Nasty place.

    3.3

  • Philip
      United States of America
    June 4, 2014

    The service wes excellent and the food in the Chop House was outstanding

    Needs to be updated - exhaust fans in bathrooms - range of selection on cable tv, all sports.

    7.9

  • William
      Spain
    June 4, 2014

    The location was very convenient both for finding the hotel and access to downtown for restaurants etc.

    No breakfast buffet owing to small number of guests.

    8.8

  • Ron
      United States of America
    June 3, 2014

    Super friendly staff, convenient parking, excellent location.

    There was no soap in the bathroom. However, there was shower gel.

    9.6

  • Luis
      United States of America
    May 21, 2014

    Everyone on staff were friendly and helpful. Great location.

    Our room was near to the elevator. Luckily we are normally night owls and it didn't disturb us too much.

    9.6

  • Golda
      United States of America
    May 20, 2014

    No room service or night food service

    7.1

  • Anonymous
      United States of America
    May 20, 2014

    Location...convenience of walking in downtown Asheville

    Lots of issues with room such as leaky toilet and room not being sufficiently cleaned....elevator was out of order one day

    5.4

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