Best Western Atlantic Beach Resort  

Location and Free Wi-Fi I reserved this hotel only due to its location and that was my mistake, thanks to a free Wi-Fi I made a booking of another hotel in this area without paying for the internet access.

That was the worse hotel I stayed for the past 7 years. Check in took about 30 minutes and that was at 10 pm. The room is old, has bad furniture, bathroom was dirty and they definitely need to replace the carpet and make a renovation.. The walls are very thin and we have heard everything that was happening in hall and nearby rooms. The weather was windy and outside some metallic stick was scratching our window and making a loud noise. It was impossible to sleep half of the night. When I came to the reception and asked them for a plug adapter, they charged me 6 dollars for this piece of plastic, while in other hotels it was given free of charge and in the end they charged me 2 dollars for the safebox, which I even did not use and it was absolutely impossible to argue about that with the personnel, they were very rude. And I was not the only one who was not warned about the 2 dollar safe charge, for two more couples that was also a check-out surprise. Parking cost is 20 per night. I have never seen such a greedy hotel in my life. By the way this hotel is privately owned by some company called Sokolov ltd and is operated under the logo of Best Western. This hotel is making a bad reputation for the Best Western hotels chain.

Nothing the staff was rude my room was wrong and they made no attemp to make it right

Everything is bad I thing they should change their name `BADWESTERN`what a mess is it.staff rude unhelpfull.rooms smell bad. Sheets towels blankets are hairy and very old.

Location

No parking Staff was rude Swiming pool very dirty Furniture very old Bath room small

Excellent location (to airport, beach, Miami Beach/South Beach, Miami downtown and to other places with car (Key Biscane, Key West, many sightseeings and shopping malls...). I was satisfied for very many hotel services (reception, room, breakfast and dinner, pool, exercise room...). Our baggage delayed in connection flight and hotel helped us to bring it from airport. Thank you very much about all.

Service was good overall. Really appreciated the restaurant service most.

Common areas and rooms were clearly quite old. Could use a bit of redecorating. Paint, carpet, light fixtures etc. Hallway carpet on the ph floor smelled like bubblegum.

The hotel is well situated right on the beach with a spectacular view.

The hotel rooms are a bit outdated they need to be renovated.

Hotel location

The hotel is in a misirable condition. Rooms are old and not clean. Tv is out of order. Drawers are broken. Bad smell and insects in the room we kept scraching all our stay. We suffered during five days stay in this hotel because we could not get our money back and leave. Also our room was placed in front of an ice maker machine and could not sleep until very late at night because of people coming to take ice. Strange people coming also knowking at our door late night at we called the reception to complain but without result. This is an extremly bad experiance and I will never stay in this hotel again.

Location

Parking

The photos are deceiving, the place was so run down old and things didnt work. The price wasnt cheap for what we received. The only good things were the view from the balcony and that the hotel had free wifi

The laundry dryer was coin operated and didnt work well. The rooms were very small and run down, bathroom so tiny and no fan in bathroom. The hotel needs some major renovations. The pool area is tiny and dated

We were greeted warmly by the concierge as well as the front desk staff. Check-in was for 4pm, but we arrived at 12:30. They checked our bags for us and gave us a key so we could use the pool and the beach while we waited.

I had to speak to someone 4 times before they fixed our phone. We gave up on getting the toilet fixed after 3 tries and just left the lid on towels in the tub so we could fix it ourselves each time we flushed.

The bar staff were fantastic. And the front desk management went out of their way to make sure we were satisfied with our stay.

What I didnt like about our stay was everyday we had to ask for towels , forget about getting face cloths. And the other was when we first checked in the room we ordered was not there to get so we stayed in one room the first night then we were given the room we asked for.we ordered ocean front and was given ocean view..

The hotel is well situated right on the beach with wonderful wiev.

I really dislake that we paid $ 50 for four chairs and two umbrellas each day and we only get them from 9.00 am to 4.30 pm. And besides parking was expensive.