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344 Jones Street, Tenderloin, San Francisco, CA 94102, United States of America – Show map
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Bel Air Hotel's staff speaks: Spanish, English
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WiFi is available in some hotel rooms and is free of charge.
No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 12:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 192 reviews
Value for money
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Score from 1161 reviews Review score
Location is great. Very easy to reach from airport by BART (Powell station and 5-7 min walk). All attractions (as well as shops and caffes) are on the different walk distance or could be easily reached by public transport. Personnel are helpful sufficiently. My special gratitude to Mr. Roger for supporting talk with me))) I think that safety on the good level, as minimum I felt myself undisturbed. The places of common use (bathrooms & toilets) are cleaned well. My room (207) was with free WI-FI, which worked satisfactory. I think that I could stay in this hotel in the future.
These things didn't bothered me strongly, but I should noted it for justice. Hotel is too old and it was renovated only cosmetically (If you optimist you can see some romantic details, in another case it not for you). The bathroom and toilets outside of the room, but it correspond cost. I think that hotel's owners have to provide in the bathroom more hooks for clothes and towels (one is not enough), as well as container for trash (it drove me crazy to carry each thing throw out). If you can't stand cockroaches, don't stay in this hotel. They are not numerous, but they occur some time. And, as other travellers have noted, a lot of homelessness live around, but they didn't bothered me in no way. Taking into account that I lived there all week, some of them even greeted me )))
Only the wi-fi facility
The hotel is too old that there are cockroaches.the bed and the other facility is too old to use.
Everything is excellent in the hotel. Dint expect this much before i go. Do not stick into negative comments about this hotel in the web, all are fake ones. Excellent.
The price for budget hotel is reasonable, cannot request something, staff is helpful and help me booking the airport shuttle bus in morning
the location in Tenderloin of San Francisco, so they need consider live in this district or not, if they living it that I'm suggest walk along the Ellis street and turn right go to Jones street is better, not suggest walk along the Eddy street and turn right to Jones street.
Everything was outdated. The room had a tub but no shower, the shower was on the next floor. I tried to get my money back because i was not comfortable and they said they couldn't. I had to pay for parking. Definitely never going there again.
We can have alcohol in the room
The owners are very opinionated. They need to really need to keep their opinions to themselves and just try to keep people coming back. I will not be coming back.
I have nothing to say.Everything is disgusting.
No timers on showers
Run down, although it was cheep
The only thing about this place that wasn't completely horrific was the friendly daytime doorman.
This place is a bit closer to a halfway house than a hotel. When we arrived the manager was quite friendly although it seemed strange that he asked us to pay up front, once we had paid he became quite unfriendly and rude. The room was grimey and unclean and after the stay I had some kind of bug bites all over my head. Although the bathroom and shower were not so bad. The outside area was surrounded by aggressive drug users openly injecting heroin and smoking crack during the daytime. At night time we had to take taxis to outside the door of the hotel. The first night when we got back the police were inside the hotel and with all the commotion it was impossible to sleep. The next night when we arrived back there was nobody at the door to let us in, we stood outside for over 20 minutes banging on the door trying to get, eventually the manager came to let us in, in his defense he did apologize, but he couldn't have meant it less, he seemed more annoyed that we had woken him up than anything. Overall a thoroughly awful experience, the place was not even cheap, the hotel is located close to downtown but the surrounding blocks were dangerous and unpleasant.
I can't think of positive things about this place for that price except for very clean sheets
owner was not nice, lift only for luggage - guests had to take stairs; rooms need repainting; tub without shower cord, so difficult to wash yourself; shelter for homeless round the corner, a lot of homeless in the neighborhood - did not feel safe there; had to leave the key when going out; poor price/quality ratio; would not come back there!
Seemed like the hotel was in a good location to get places but I wouldn't go out after dark alone. A lot of people sleeping on the streets made me feel uncomfortable and it seemed like a bad area in general. The hotel itself was ok, get what you pay for I guess and it was cheap.
Very filthy neighbourhood, a lot of homeless, only one shower on the whole floor so a que in the morning, old bed, won't recommend the hotel to anyone.
close to center
Home less, ( but harmless ) people in the area
Comfy bed and descent room. Everything is at a level you expect for the price you pay.
Location is near a homeless shelter, it smells outside and doesnt feel safe.
Very friendly staff, willing to help you.
Rooms are very old.
Staff was strange and not friendly, my my first night stressful and difficult concerning my car and parking The night staff promised to keep an eye on my car but got a parking ticker and in the morning found out there is no hot water! I didn't expect any luxury for the price BUT the even the basics were not there. I stayed in cheaper and better motels across US.It really upset my holiday experience
Our private bathroom didn't have a shower.
That I felt safe and was at a walking distance to my work place.
I could not ask for more for the fee I paid. There is no shower, only tub. so, if a person wants a shower, that could be a problem, but I did not mind it.
Crack central! Saw drugs deals taking place before even being able to find parking, right outside of the police station. Felt like we were going to get robbed and that our car was not safe. People were smoking crack right on the sidewalks. Most days you have to pay to keep your car in a lot for overnight parking (if you can find a lot open) or be prepared to move your car by 5 A.M. (for several hours for street cleaning) Was the worst area we've ever stayed in and room windows wouldn't close. Also, you are expected to give your room key to the hotel staff if you leave the hotel for any reason (even to grab dinner). Would never recommend this place!
Staff, location,room. Overall the place was in the worst part of town. From my window I saw 3 people urinating in the street. The room was filthy and staff was rude and not helpful.
Stay elsewhere. Do not even think about staying here. It is a horrible place. Bathroom did not even have a shower. Carpet was shabby to say the least.
If this was a museum I would be happy about the elevator from early 1900, a bathtub having the same age and carpets which could tell you stories, oh my, oh my... At least they had some very slow WiFi which shows that I've not been to a museum than to a hotel...
Just avoid this hotel. The neighborhood is devastated, absolutely insecure and after dark you'd better take a taxi, Uber or Lyft ride, directly to the door. Very old furniture, no showers in rooms but just every 2nd story. No food, no fridge, no services, very slow WiFi.
The staff were very kind and helpful, and was a lovely but clearly aging building (however it was as clean and bright as could be). Very central location...
perhaps too central - loads of rough characters in the blocks around (drug-use, etc), but while no one really bothers you, wouldn't want to walk late alone...
The staff were so incredibly nice! Very helpful, good recommendations and they were always available. The hotel is very old and has a lot of charm. Our room was quaint and clean.
The neighborhood is really bad. High crime and dangerous. We woke up to the sound of two gunshots at about 1 or 2 A.M.
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