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344 Jones Street, Tenderloin, San Francisco, CA 94102, United States of America – Show map
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Bel Air Hotel's staff speaks: Spanish, English
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WiFi is available in some hotel rooms and is free of charge.
No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 12:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 189 reviews
Value for money
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Still old building... You know.. Something is really old...
Location and price
The facilities here are minimal but the price matches. The staff are lovely and made me feel very welcome.
Center of SF contains a lot of crazy homless. Be aware before choosing. Shower is only at the floor.
Located in the center of SF. Comfortable big size bed.
Uncleanliness, no toilet paper, hair on pillows, bad smell
When we arrived at the hotel I said I had just gotten robbed and my license was taken. we were told we couldn't stay since I had no ID.I hadn't expected sympathy maybe a solution since it was Friday evening and no way I could go to DMV and get a temp.license. However the owner was hateful yelling at us that he would call the police and saying he was an ex-cop and that he knew who we were and that both my partner and I had long records. I guess he is an EX because he has made the mistake of harassing good citizens before us, because I have never been involved with the police before and told him so. He didn't even apologize, just said he knew we didn't have the money anyway. All this happened in the lobby and outside the place in front of everyone. Yikes, we didn't get to see the rest of the place but based on the owner's idea of customer service, it must be horrible!
Not applicable as owner refused to allow us to stay.
When I did the reservation that was saying the check out it was 11am but the check out it was 10am!
being assaulted and robbed
room was okay
Smelled like a hobo armpit. Staff takes your keys when you leave. The owner is not very friendly or accommodating. We asked to check out later when there was no guests left in the hotel the day after new years eve and she said we had to be out by 10 am or we would be charged another day. Also the entire block around the hotel was full of homeless and scary people trying to sell us stuff everytime we walked out, and they were urinating a few yards from the hotel entrance. Worst hotel I ever stayed in. I want a refund
It was less than 100 dollars
Old school radiator heater only turns on when it's really cold.
Great customer service and no additional fees. I reserved parking ahead of time and had paid 40$ and then when I told the manager about it cus he had asked if I needed parking he only charged me half the price of my room.
The area is very bad. So many homeless people stranded outside of the building. The place looked so unsafe especially for girls and the solo traveller. The pictures on the website are so deceiving. This place is like a terrible student dorm. Don't stay there!
These things didn't bothered me strongly, but I should noted it for justice. Hotel is too old and it was renovated only cosmetically (If you optimist you can see some romantic details, in another case it not for you). The bathroom and toilets outside of the room, but it correspond cost. I think that hotel's owners have to provide in the bathroom more hooks for clothes and towels (one is not enough), as well as container for trash (it drove me crazy to carry each thing throw out). If you can't stand cockroaches, don't stay in this hotel. They are not numerous, but they occur some time. And, as other travellers have noted, a lot of homelessness live around, but they didn't bothered me in no way. Taking into account that I lived there all week, some of them even greeted me )))
Location is great. Very easy to reach from airport by BART (Powell station and 5-7 min walk). All attractions (as well as shops and caffes) are on the different walk distance or could be easily reached by public transport. Personnel are helpful sufficiently. My special gratitude to Mr. Roger for supporting talk with me))) I think that safety on the good level, as minimum I felt myself undisturbed. The places of common use (bathrooms & toilets) are cleaned well. My room (207) was with free WI-FI, which worked satisfactory. I think that I could stay in this hotel in the future.
The hotel is too old that there are cockroaches.the bed and the other facility is too old to use.
Only the wi-fi facility
Everything is excellent in the hotel. Dint expect this much before i go. Do not stick into negative comments about this hotel in the web, all are fake ones. Excellent.
the location in Tenderloin of San Francisco, so they need consider live in this district or not, if they living it that I'm suggest walk along the Ellis street and turn right go to Jones street is better, not suggest walk along the Eddy street and turn right to Jones street.
The price for budget hotel is reasonable, cannot request something, staff is helpful and help me booking the airport shuttle bus in morning
Everything was outdated. The room had a tub but no shower, the shower was on the next floor. I tried to get my money back because i was not comfortable and they said they couldn't. I had to pay for parking. Definitely never going there again.
The owners are very opinionated. They need to really need to keep their opinions to themselves and just try to keep people coming back. I will not be coming back.
We can have alcohol in the room
I have nothing to say.Everything is disgusting.
Run down, although it was cheep
No timers on showers
This place is a bit closer to a halfway house than a hotel. When we arrived the manager was quite friendly although it seemed strange that he asked us to pay up front, once we had paid he became quite unfriendly and rude. The room was grimey and unclean and after the stay I had some kind of bug bites all over my head. Although the bathroom and shower were not so bad. The outside area was surrounded by aggressive drug users openly injecting heroin and smoking crack during the daytime. At night time we had to take taxis to outside the door of the hotel. The first night when we got back the police were inside the hotel and with all the commotion it was impossible to sleep. The next night when we arrived back there was nobody at the door to let us in, we stood outside for over 20 minutes banging on the door trying to get, eventually the manager came to let us in, in his defense he did apologize, but he couldn't have meant it less, he seemed more annoyed that we had woken him up than anything. Overall a thoroughly awful experience, the place was not even cheap, the hotel is located close to downtown but the surrounding blocks were dangerous and unpleasant.
The only thing about this place that wasn't completely horrific was the friendly daytime doorman.
owner was not nice, lift only for luggage - guests had to take stairs; rooms need repainting; tub without shower cord, so difficult to wash yourself; shelter for homeless round the corner, a lot of homeless in the neighborhood - did not feel safe there; had to leave the key when going out; poor price/quality ratio; would not come back there!
I can't think of positive things about this place for that price except for very clean sheets
Seemed like the hotel was in a good location to get places but I wouldn't go out after dark alone. A lot of people sleeping on the streets made me feel uncomfortable and it seemed like a bad area in general. The hotel itself was ok, get what you pay for I guess and it was cheap.
Very filthy neighbourhood, a lot of homeless, only one shower on the whole floor so a que in the morning, old bed, won't recommend the hotel to anyone.
Home less, ( but harmless ) people in the area
close to center
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