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344 Jones Street, Tenderloin, San Francisco, CA 94102, United States of America – Show map
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184 verified reviews
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Bel Air Hotel's staff speaks: Spanish, English
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WiFi is available in some hotel rooms and is free of charge.
No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 12:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge when using existing beds.
Cribs are not available.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 184 reviews
Value for money
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This downtown San Francisco hotel is near many of the city's top attractions and provides comfortable accommodations in a completely smoke-free environment.
Score from 464 reviews Review score
Around the corner from area attractions, including the Moscone Convention Center, and easily accessible from Chinatown, this hotel is centered in the heart of the city and offers comfortable...
Score from 800 reviews Review score
Centrally located in the SoMa District of San Francisco, this hostel is 1 block from the Moscone Center and Warfield Theater. It features 24-hour front desk service and free Wi-Fi.
Score from 618 reviews Review score
This central San Francisco hotel is just a 2 minute walk from Union Square. It features an on-site restaurant and offers Victorian-style guest rooms with a minibar and cable TV.
Score from 2592 reviews Good
The price for budget hotel is reasonable, cannot request something, staff is helpful and help me booking the airport shuttle bus in morning
the location in Tenderloin of San Francisco, so they need consider live in this district or not, if they living it that I'm suggest walk along the Ellis street and turn right go to Jones street is better, not suggest walk along the Eddy street and turn right to Jones street.
Everything was outdated. The room had a tub but no shower, the shower was on the next floor. I tried to get my money back because i was not comfortable and they said they couldn't. I had to pay for parking. Definitely never going there again.
We can have alcohol in the room
The owners are very opinionated. They need to really need to keep their opinions to themselves and just try to keep people coming back. I will not be coming back.
I have nothing to say.Everything is disgusting.
No timers on showers
Run down, although it was cheep
The only thing about this place that wasn't completely horrific was the friendly daytime doorman.
This place is a bit closer to a halfway house than a hotel. When we arrived the manager was quite friendly although it seemed strange that he asked us to pay up front, once we had paid he became quite unfriendly and rude. The room was grimey and unclean and after the stay I had some kind of bug bites all over my head. Although the bathroom and shower were not so bad. The outside area was surrounded by aggressive drug users openly injecting heroin and smoking crack during the daytime. At night time we had to take taxis to outside the door of the hotel. The first night when we got back the police were inside the hotel and with all the commotion it was impossible to sleep. The next night when we arrived back there was nobody at the door to let us in, we stood outside for over 20 minutes banging on the door trying to get, eventually the manager came to let us in, in his defense he did apologize, but he couldn't have meant it less, he seemed more annoyed that we had woken him up than anything. Overall a thoroughly awful experience, the place was not even cheap, the hotel is located close to downtown but the surrounding blocks were dangerous and unpleasant.
I can't think of positive things about this place for that price except for very clean sheets
owner was not nice, lift only for luggage - guests had to take stairs; rooms need repainting; tub without shower cord, so difficult to wash yourself; shelter for homeless round the corner, a lot of homeless in the neighborhood - did not feel safe there; had to leave the key when going out; poor price/quality ratio; would not come back there!
Seemed like the hotel was in a good location to get places but I wouldn't go out after dark alone. A lot of people sleeping on the streets made me feel uncomfortable and it seemed like a bad area in general. The hotel itself was ok, get what you pay for I guess and it was cheap.
Very filthy neighbourhood, a lot of homeless, only one shower on the whole floor so a que in the morning, old bed, won't recommend the hotel to anyone.
close to center
Home less, ( but harmless ) people in the area
Comfy bed and descent room. Everything is at a level you expect for the price you pay.
Location is near a homeless shelter, it smells outside and doesnt feel safe.
Very friendly staff, willing to help you.
Rooms are very old.
Staff was strange and not friendly, my my first night stressful and difficult concerning my car and parking The night staff promised to keep an eye on my car but got a parking ticker and in the morning found out there is no hot water! I didn't expect any luxury for the price BUT the even the basics were not there. I stayed in cheaper and better motels across US.It really upset my holiday experience
Our private bathroom didn't have a shower.
That I felt safe and was at a walking distance to my work place.
I could not ask for more for the fee I paid. There is no shower, only tub. so, if a person wants a shower, that could be a problem, but I did not mind it.
Crack central! Saw drugs deals taking place before even being able to find parking, right outside of the police station. Felt like we were going to get robbed and that our car was not safe. People were smoking crack right on the sidewalks. Most days you have to pay to keep your car in a lot for overnight parking (if you can find a lot open) or be prepared to move your car by 5 A.M. (for several hours for street cleaning) Was the worst area we've ever stayed in and room windows wouldn't close. Also, you are expected to give your room key to the hotel staff if you leave the hotel for any reason (even to grab dinner). Would never recommend this place!
Staff, location,room. Overall the place was in the worst part of town. From my window I saw 3 people urinating in the street. The room was filthy and staff was rude and not helpful.
Stay elsewhere. Do not even think about staying here. It is a horrible place. Bathroom did not even have a shower. Carpet was shabby to say the least.
If this was a museum I would be happy about the elevator from early 1900, a bathtub having the same age and carpets which could tell you stories, oh my, oh my... At least they had some very slow WiFi which shows that I've not been to a museum than to a hotel...
Just avoid this hotel. The neighborhood is devastated, absolutely insecure and after dark you'd better take a taxi, Uber or Lyft ride, directly to the door. Very old furniture, no showers in rooms but just every 2nd story. No food, no fridge, no services, very slow WiFi.
The staff were very kind and helpful, and was a lovely but clearly aging building (however it was as clean and bright as could be). Very central location...
perhaps too central - loads of rough characters in the blocks around (drug-use, etc), but while no one really bothers you, wouldn't want to walk late alone...
The staff were so incredibly nice! Very helpful, good recommendations and they were always available. The hotel is very old and has a lot of charm. Our room was quaint and clean.
The neighborhood is really bad. High crime and dangerous. We woke up to the sound of two gunshots at about 1 or 2 A.M.
Smells like marijuana and pee they ask for the keys when you leave - so if you don't want to take your risk then don't stay here!!! Its their policy to take the keys when you leave and its their policy to enter your room when ever they want. Also they say its in union square but its actually in Tenderloin which is a bad area that's full of homeless people and druggies so if your by yourself then do not book this hotel!! I moved out straight away after 1 hour of checking in because that was how unsafe I felt.
The staffs were friendly and helpful. Rooms are clean though small.
The location is bad, because so many homeless people around, feeling so unsafe.
central. close to subway.
noise in the area. homeless people all over the place hence the hotel door is locked all the time.
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