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500 East 62nd Street, Upper East Side, New York City, 10065, United States of America – Show map
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75 verified reviews
They speak 4 languages
Bentley Hotel's staff speaks: French, Spanish, English, Arabic
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Food & Drink
WiFi is available in all areas and costs USD 12.95 per 24 hours.
No parking available.
24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Paid WiFi, Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
French, Spanish, English, Arabic
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 75 reviews
Value for money
Show reviews from:
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April 30, 2015
very busy location, noisy at night
comfortable beds, clean and nice staff
April 26, 2015
Staff were very unfriendly. Attempted to overcharge me. Held a $500 deposit on my card instead of $50.
April 25, 2015
Shower area not comfortable to take a shower. Need a magnified mirror in bathroom or on a desk.
The bed and view were wonderful. Room was spacious.
April 21, 2015
The hotel clerk took approximately 20 minutes to check me in. I was physically and emotionally exhausted and wanted to get rest ASAP, but I don't think he knew how to check me in (there was no one else checking in, only me.). He needs more training.
I VERY much appreciated the discount rate for Sloan-Kettering. With the already being overwhelmed by my brother's illness, it was very nice to have that little relief. I will remember that when I return for happier occasions. Thank you.
April 16, 2015
They charged for everything! No coffee in room unless you wanted to pay for it. No free wifi. They charged a deposit per day and never told me. The restaurant charged way too much for tasteless food. When you complained they wanted to argue and give excuses for the poor service. The whole time I was wishing I was at a Hilton. Never again!! Customer service was deplorable!
April 15, 2015
Spectacular views! Amazing staff that tends to the details and even accommodates special occasions! Contemporary rooms and very clean all over.
April 14, 2015
good size room, area and ease of travel to sights.
April 11, 2015
Thermostat didn't work properly - no instructions available for it. Manhattan - so it's pricey, although not as bad as some of the upper end hotels.
Room was nice, bed very clean and comfortable.
April 10, 2015
The rooms are modern and comfortable. Service was great
April 7, 2015
I didn't like how you for paid wifi, you can only connect 1 device to it. If I'm already paying a lot for a room, I'd expect it to have free wifi. Or even with paid wifi, I should be allowed to connect all of my devices to it.
April 2, 2015
Service is not up to 4star standard at all. This hotel does not have room service. They will bring u some breakfast if u fill out a little card but that's it they won't even bring u coffee unless u have specified on a card the night before and it's morning time. They sell themselves as a hotel with room service. I had an early call time inn by and chose the Bartley and paid extra Bc they said they had room service and I knew I'd need coffee early. No such luck. The overall communication between departments there is really poor as well.
March 30, 2015
very comfortable bed
March 24, 2015
March 24, 2015
The location and convenience, great rooms.
March 22, 2015
Noise from street at night Good walk from attractions
Room comfort Staff room upgraded to suite
March 21, 2015
My room was not ready until almost 4:00PM
March 10, 2015
The sofa is worn out. Cushions/springs sag badly Quality of towels could be better
Great facility. An excellent team that took care of all our needs. They went out of their way to make us feel at home!
February 26, 2015
room becomes extremely hot.. very expensive hotel..no in room coffee etc..everything is charged triple the price..
February 17, 2015
Despite the beauty of this hotel the management at the front desk were very unhelpful. I complained about the bad drainage system in the bathroom to the one who checked me out but he didn't even bother to at least apologize and offer me any suggestions. My check in was so delayed as a result of bookingin.Com as it was explained to me. Room so cold irrespective of adding an additional space heater. But overall a beautiful hotel
This is a beautiful hotel in one of the most beautiful places in New York. Beautiful and comfy beds
February 17, 2015
WiFi had a fee but didn't work. Staff provided a password, but still didn't work. Furnishings a bit shabby in places, but room was comfortable. Most everything has an additional charge (in room coffee, water, etc.).
Very good staff, great location, rooms are large for a NYC hotel.
February 10, 2015
Fitness Center didn't seem to be very well ventilated
Good sized room, nice view of the East River, very friendly staff, great location.
February 1, 2015
January 19, 2015
We had to go into NYC because my husband was having surgery the next day. The room was very clean and the beds were comfortable, the staff was helpful with suggestions on where to park, and where to go for something eat. Would recommend the hotel, and would stay there again.
January 18, 2015
Very far from Times Square action
Very good room. Great view from Resturant at top
January 11, 2015
Location near an highway, The funiture chipped and old looking The bed uncomfortable, the type that caves in the middle
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