Hotel Bentley

The hotel was extremely clean, and the staff were very friendly and professional.The bed was generous and extremely comfortable. It provides good value for money.

The hotel is quite a long way from the nearest subway, and could do with refurbishment. The breakfast is a little bit half hearted, but is good value for what it is.

Beautiful room with breathtaking view of the Queensboro Bridge and looking west to the city.

I was there celebrating my 50th birthday - my sister called in advance of our stay to order a gift basket for my birthday (she wanted wine and cheese and asked the Concierge for assistance locally) They said they could only help her with flowers and candy. She called back again to ask to have Room Service sent us a bottle of wine and cheese tray, but was again told they could not help her as she was not a guest of the hotel and they could not verify her credit card number or identity. I only found this out after my return home, but my sister was very upset with the attitude and lack of assistance she received.

Price/quality. Rooftop bar / restaurant. Easy access by car / taxi. Helpful staff.

Very warm room, poor airconditioning. Running toilet (little noisy).

Rooms are clean and quiet. Staff is friendly and service is efficient. Views in rooms are great. The beds are very comfortable with soft sheets and many pillows. Window treatment are great at keeping room dark in the morning so you can sleep. There was also an umbrella in the closet for guests to use which was extremely helpful that weekend.

Hot water took a little too long to get hot enough to bathe one time, I felt like I wasted a ton of water before it was warm enough to get in. Elevators can take forever to arrive, and there are only 21 floors. After the first night, room service never brought back any wash clothes for the bathroom (????)

two beds separate climate control perfect for me and my daughter

front desk staff could have been a bit friendlier

The room was nice and the bed was comfy.

The staff was terrible!!! They were rude and unhelpful. And the maid service was not good either!!

Discounted parking

Bathroom layout and lighting was terrible. No place to put toiletries, and light was very dim.

The room was clean and was good size

I could hear everything from the rooms next door, there was noise in the hotel most of the time. The mini bar was full but no prices and was not switched on.

Our room was really spacious and very nice. I liked the interior designing. It took us 20 minutes walking to the closest metro station but it was nice to walk in Manhattan during our stay.

The gas station below the hotel.

Room was huge with 2 areas, a living room with desk, tv & couch. Glass french doors separated the bedroom already, which was also very large. Huge windows all around the room gave great views. Good size bathroom and great water pressure. Very clean and relaxing room.

The huge wall to wall windows also let in a lot of street noise. Gas station located below the hotel is open all night, so car noise is pretty severe, the street in front of the hotel is very crowded, especially weekday mornings, so horns, trucks, etc. Ice machine was kind of a trek, only one in the 2nd floor stairwell, and no scoop. Elevators could be a bit slow. Staff was not all that welcoming. Its a bit of a walk from the action, but only 3 or 4 blocks to the subway.

Very congenial staff - housekeeping was a little hit or miss but they always responded promptly when we requested the missing items. Parking was a batgain - $20 for the huge SUV we had rented to move a college student to Manhattan - & we pulled it out daily for errands, etc. Overall a pleasant stay.

I got a quite big room with a river view and a good jogging area near the East River. The room was renovated and very clean. Also I got a bathroom.

Its location is not ideal but fully compensated by very competetive price.