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Newest reviews for Best Western Airport Inn & Suites

  • Carol
      United States of America
    August 19, 2014

    Close to the rta and hotel shuttles to get you there.

    7.9

  • Anonymous
      United States of America
    August 18, 2014

    Staff was kind and helpful. Warm brekefast is always a plus.

    Pool was not heated, at the time, so it was to cold to use. Wi-fi was kind of slow.

    8.8

  • Stan
      United States of America
    August 17, 2014

    The hotel is outside the airport boundary but very close, meaning convenience at a lower cost. Room was spacious, clean, and well-maintained. Shuttle to airport was available 24-7 as needed by roomers. (You do need to reserve a spot on the shuttle in advance.) Staff was friendly and extremely accomodating.

    10

  • Anonymous
      United States of America
    July 23, 2014

    I utilized the shuttle service to the airport early in the morning. The driver was prompt and courteous. Because I left so early I did not partake in the complementary breakfast. It would have been nice to be offered a to-go option - even if it were just a piece of fruit.

    The entrance was at the back of the property in an enclosed area (alley like). There was a wall opposite the building. Not knowing the area, I did not feel comfortable to leave the building alone.

    6.7

  • Ryan
      United States of America
    July 20, 2014

    It has easy access to the highway.

    The main reason we chose this hotel was because of the indoor pool for the kids. Upon inspection, the pool reeked of chlorine and yet had green algae growing in it. I have seen cleaner ponds. The staff seemed inconvenienced that that they had to deal with us. The smell of cigarettes was overpowering in the hallways. Our room was dirty, there were clothes from past guests in the drawers. I wouldn't recommend this hotel but you get what you pay for. This was the cheapest one in the area and I see why.

    4.6

  • Don
      United States of America
    July 19, 2014

    Good all around value

    7.9

  • Anonymous
      United States of America
    July 14, 2014

    I appreciated the shuttle service to and from the airport. It really helped me a lot.

    I needed a late check out. The young man at the desk was more than happy to help but he was told by another young woman absolutely not. I felt stupid for asking and went to the airport to wait for two hours to be picked up by another driver to take on the next "leg of my journey".

    7.5

  • Paula
      United States of America
    July 14, 2014

    The breakfast was very nice - lots of choices - they did run out of yogurt though on a Thursday. The beds were comfortable. I was told my son could use the pool while we waited for our room. And the nicer desk clerk did come to me at the pool and took my card for me to check in before it got busy. That was nice of her. I would recommend Best Western, but with a few "Be sure to ask for a room with a view and confirm your room before you check in."

    I didn't like the fact that I reserved a king room and the second I checked in, I was told they had to switch me to a room with 2 queen beds (I could check in immediately) due to a reservation "snag". I told the girl at the desk that I reserved a king room. She then proceeded to tell me it would be an hour wait. (Granted - I was there at 2:30ish and check in was 4:00pm.) Then, when we finally were able to check in, we went to our room and started to unpack only to find that we were given a room without a view - would have been nice to have been told that and had an option to choose a room with a view!!!!!!!! Was not happy with that at all!! I called down to question why the window was frosted and told that it was because our room overlooked someones yard and it was an ordinance. Again, something that would have been nice to know in advance.

    6.7

  • Anonymous
      United States of America
    July 13, 2014

    Continental Breakfast, weight room, friendly and helpful front desk, and ease of parking, location is right in the middle of shopping and sports events. Price was very reasonable.

    Booking through booking. com I could not use stay toward my best western rewards points, becasue it was considered a third party booking.

    8.8

  • Alicia
      United States of America
    July 9, 2014

    Good price for the area. Pretty clean, not amazingly clean. Beds were comfy and clean. Bathrooms were spacious. didn't see any bugs, and there was a free breakfast. Pool. Fitness area. Bob Evans across the street as well as another family restaurant.

    Dusty in the corners, cleaning staff left my door open!! Breakfast was very modest. Pool is very small. No weights in fitness area, only a bowflex-type machine. No outside access to stairs. We stayed on 3rd floor and had to walk all the way to the elevator instead of being able to take stairs from outside. I didn't like that.

    7.5

  • Katrina
      United States of America
    July 5, 2014

    I was very pleased with the cleanliness for the price. Having breakfast included was also a good bonus.

    7.5

  • David
      United States of America
    July 3, 2014

    Close to airport with shuttle service.

    9.2

  • Kim
      United States of America
    July 2, 2014

    Nice room and comfortable bed

    9.6

  • Mary
      United States of America
    July 1, 2014

    The staff was very kind and personable.

    The add online showed a hot tub but there was not one at this location.

    8.3

  • Patricia
      United States of America
    July 1, 2014

    Hotel well managed

    7.9

  • Jeffery
      United States of America
    June 26, 2014

    The location

    The housekeeping staff ran the hotel. They bullied us and would not clean our room . They played all sorts of games and conjured up all kinds of rules that had to be followed in order to get our room cleaned. They ruined our stay and the manager obviously does not control the workers. it was just such a weird place. I will never stay there again and will probably never stay at a Best Western.

    5.4

  • Lynne
      United States of America
    June 23, 2014

    Near the airport and downtown Cleveland.

    -Ran out of breakfast food items for 2 days over Memorial Day weekend. -Hallways always smelled like smoke, even the non-smoking wings. -Dirt behind our night table. -Bathroom sink had black mold under the rim. The bath tub matt was pulling off of the surface and rough on your feet. -The maid never left enough towels and/or washcloths

    5.8

  • David
      United States of America
    June 21, 2014

    Smoking room smelled real bad.

    5.8

  • Eliska
      Czech Republic
    June 17, 2014

    Shuttle arrives to the airport in 10 minutes after we called, breakfast was surprisingly good, room was clean and the bathroom quite big.

    Couldn't open the window

    10

  • Eric
      United States of America
    June 17, 2014

    Pool

    Room had different beds

    5.4

  • Thomas
      United States of America
    June 15, 2014

    Nice location

    Parking

    9.2

  • Rachel
      United States of America
    June 12, 2014

    The pool was nice for the kids, the breakfast had a tasty variety

    The room we had didnt look like it was swept, found candy and popcorn that we didnt have or bring on the floor. Also there was huge cobwebs in a couple places on the wall and ceiling.

    8.8

  • Chris
      United States of America
    June 11, 2014

    Room was dusty full of "dust bunnies". Behind night stand room had not had deep clean in quite a while. White stains on chair. Culd not use.

    7.1

  • David
      United States of America
    June 9, 2014

    Service was outstanding. Staff could not have been more accommodating and helpful. Clean and pleasant hotel. Breakfast was a nice bonus and very tasty.

    7.5

  • Michael
      United States of America
    June 8, 2014

    Liked the location and the free breakfast.

    Could not get wi-fi to work. Should consider having a wheelchair available for disabled guests.

    10

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