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16501 Snow Road, Brook Park, OH 44142, United States of America – Show map
|Queen Room with Two Queen Beds - Non-Smoking||
|Queen Room with Two Queen Beds - Smoking||
|King Room - Non-Smoking|
|King Room - Smoking|
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3 properties in Brook Park
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153 verified reviews
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Best Western Airport Inn & Suites Cleveland's staff speaks: English
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Fitness Center, Indoor Pool
Free public parking is available on site (reservation is needed).
Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Fax/Photocopying
Newspapers, Safe, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 18 years stay free of charge when using existing beds.
Any additional older children or adults stay free of charge when using existing beds.
Any additional older children or adults are charged USD 20 per night for extra beds.
One child under 4 years stays free of charge in a crib.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 153 reviews
Value for money
Show reviews from:
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Score from 174 reviews Very good
Worth the money because the hotel staff made up for the outdated facilities.
Would have liked a better heated indoor pool, guess we were the only ones using it though. The breakfast also needs an upgrade, a few hot items would have been nice, eggs and a meat maybe.
Nearby to my work place which I-X centre
- Choice of breakfast too little - We supposed to have a free shuttle within 10 mile radius according to the driver but apprently the staffs and manager didnt know that!
I could stay at the hotel and know I would only have to drive a few miles to the car return and be ready for my early morning flight. I was fortunate to plan ahead for my stay because of the snow. Visibility minimal at the time left. Grateful for the written directions to the car rental.
I found an ash tray and matches in my room. I was not expecting to be in a smoking room. I guess I didn't check that box on online reservation. But on the positive side the room did not smell of cigarette smoke. The the general look of the room was clean and comfortable but when I was looking for plugs I found the back of the night stand very dusty, as if it had not been cleaned in a long time. A suggestion I have, and it is not a criticism, is for people taking very early morning flights. It would be a nice touch if there was a little packed "to go snack" for the guests, since breakfast service doesn't start until 6 or 6:30.
Pillows were not the greatest but not a big deal. Night desk clerk was not the friendliest.
Convenience to airport Restful, quiet, clean
24 hr shuttle
I was surprised by extra fee for parking at hotel. There was no mention of it on website or when I called. We would have stayed elsewhere
Location was very convenient with free shuttle service for the airport
Friendliness of staff
Run down look and smell. Our door did not secure properly. Breakfast was very limited, not quite as advertised.
Everything about this hotel was excellent! Check in was quick and staff was extremely friendly. Breakfast offered juice , coffee. cereal, 2 waffle makers, 2 toasters, bagels, muffins, yogurts and hard boiled eggs . The breakfast area was clean well stocked. We extended our stay to 3 days.
Nothing was wrong with our stay.
Rooms were very clean and comfortable. Very convenient to Hopkins airport.
Breakfast didn't offer protein. Everything that was offered was good.
Nothing to mention
Wifi, close to airport
Poor breakfast, poor business facilities
Liked the access to wifi and breakfast was ver good.
hotel was clean staff was nice
no hot tub Pool was to cold Pool room was freezing This would not be a go to place if i am ever in the area again.
Close to the rta and hotel shuttles to get you there.
Staff was kind and helpful. Warm brekefast is always a plus.
Pool was not heated, at the time, so it was to cold to use. Wi-fi was kind of slow.
The hotel is outside the airport boundary but very close, meaning convenience at a lower cost. Room was spacious, clean, and well-maintained. Shuttle to airport was available 24-7 as needed by roomers. (You do need to reserve a spot on the shuttle in advance.) Staff was friendly and extremely accomodating.
I utilized the shuttle service to the airport early in the morning. The driver was prompt and courteous. Because I left so early I did not partake in the complementary breakfast. It would have been nice to be offered a to-go option - even if it were just a piece of fruit.
The entrance was at the back of the property in an enclosed area (alley like). There was a wall opposite the building. Not knowing the area, I did not feel comfortable to leave the building alone.
It has easy access to the highway.
The main reason we chose this hotel was because of the indoor pool for the kids. Upon inspection, the pool reeked of chlorine and yet had green algae growing in it. I have seen cleaner ponds. The staff seemed inconvenienced that that they had to deal with us. The smell of cigarettes was overpowering in the hallways. Our room was dirty, there were clothes from past guests in the drawers. I wouldn't recommend this hotel but you get what you pay for. This was the cheapest one in the area and I see why.
Good all around value
I appreciated the shuttle service to and from the airport. It really helped me a lot.
I needed a late check out. The young man at the desk was more than happy to help but he was told by another young woman absolutely not. I felt stupid for asking and went to the airport to wait for two hours to be picked up by another driver to take on the next "leg of my journey".
The breakfast was very nice - lots of choices - they did run out of yogurt though on a Thursday. The beds were comfortable. I was told my son could use the pool while we waited for our room. And the nicer desk clerk did come to me at the pool and took my card for me to check in before it got busy. That was nice of her. I would recommend Best Western, but with a few "Be sure to ask for a room with a view and confirm your room before you check in."
I didn't like the fact that I reserved a king room and the second I checked in, I was told they had to switch me to a room with 2 queen beds (I could check in immediately) due to a reservation "snag". I told the girl at the desk that I reserved a king room. She then proceeded to tell me it would be an hour wait. (Granted - I was there at 2:30ish and check in was 4:00pm.) Then, when we finally were able to check in, we went to our room and started to unpack only to find that we were given a room without a view - would have been nice to have been told that and had an option to choose a room with a view!!!!!!!! Was not happy with that at all!! I called down to question why the window was frosted and told that it was because our room overlooked someones yard and it was an ordinance. Again, something that would have been nice to know in advance.
Continental Breakfast, weight room, friendly and helpful front desk, and ease of parking, location is right in the middle of shopping and sports events. Price was very reasonable.
Booking through booking. com I could not use stay toward my best western rewards points, becasue it was considered a third party booking.
Good price for the area. Pretty clean, not amazingly clean. Beds were comfy and clean. Bathrooms were spacious. didn't see any bugs, and there was a free breakfast. Pool. Fitness area. Bob Evans across the street as well as another family restaurant.
Dusty in the corners, cleaning staff left my door open!! Breakfast was very modest. Pool is very small. No weights in fitness area, only a bowflex-type machine. No outside access to stairs. We stayed on 3rd floor and had to walk all the way to the elevator instead of being able to take stairs from outside. I didn't like that.
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