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170 Hegenberger Loop, Oakland, CA 94621, United States of America – Show map
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88 verified reviews
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Best Western Airport Inn & Suites Oakland's staff speaks: Filipino, Spanish, English
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Golf Course (within 2 miles), Fitness Center, Hot Tub, Indoor Pool
Wired internet is available in all areas and is free of charge.
WiFi is available in all areas and is free of charge.
Free public parking is available on site (reservation is needed).
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (free), Airport Shuttle (free), 24-Hour Front Desk, Baggage Storage, Laundry, Dry Cleaning, Daily Housekeeping, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
Filipino, Spanish, English
From 3:00 PM
Until 11:00 AM
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
Any additional older children or adults are charged USD 10 per person per night when using existing beds.
One child under 2 years stays free of charge in a crib.
Extra beds are not available.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 88 reviews
Value for money
Show reviews from:
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Score from 1329 reviews Very good
the room was large Bed very firm Clean
Efficiency and helpfulness of staff. Assistance in reaching local service through hotel shuttle service
Closeness to stadium and pool
Bad parking not enough for all guests and uncomfortable parking on street due to neighborhood
Stayed 1 night , requested quiet room because of early 4a.m. wakeup for 5a.m. shuttle to airport....hotel was not full, lots of available rooms.
I was placed in a room next door to several guys that came in at 12a.m. and stayed up talking and laughing loudly....I reported 2x to front desk that did nothing about it.....I could not go back to sleep after being woke up at 12a.m.....terrible night, would not stay here again
It was great to have free shuttle service to and from the airport and the Bart station. A short trip into San Francisco. The staff was helpful answering questions we had. The room was spacious, clean and comfortable.
The hotel states there is free WiFi, but you have to sign into your cable company and we did not have that information with us. One night we had to wait 40 minutes for the shuttle to pick us up at the Bart station, with the hotel a short 5 minute trip, we felt bit was too long to wait.
The airport shuttle was convenient and efficient.
Free hot breakfast had good variety
- TV reception is poor - Breakfast seating area can get very crowded at breakfast time. - Breakfast area could be better organized; - i.e. having drinking cups by the juice jugs
the room is huge bed is comfortable you can do a lot of freaky stuff in there I think I made a baby that night
This motel provided an excellent location for exploring San Francisco, a very good breakfast and staff kept the food up to date with fresh food as it was eaten and kept the tables cleared so that there was no waiting time to have breakfast. The lobby also provided small biscuits etc. and fresh coffee which was handy for a quick snack when required.
This motel let us down by first not having a remote control for the TV and when we mentioned it to the receptionist she shrugged her shoulders, as if to say, "What do you want me to do about it?" A male attendant near the counter immediately went and found a remote but it did not work. We again mentioned it to the girl on the front counter who then stated, "Just use the buttons on the side of the set." The next day we were taken to the Bart station and told to ring when we needed to be picked up. On our return we rang the motel and was informed they would pick us up in 5 to 10 minutes. Some 25 to 30 minutes later they arrived. The Bart station is 1 mile away. The next day the same thing happened when the promised time was again 5 to 10 minutes but the waiting time extended out to nearly 45 minutes this time. The Quality Inn shuttle called in three times and picked up their guests during this time. In that time we could have walked to the motel and back to the Bart station. The day we checked out we requested that the stay be recorded on our Best Western Rewards Account but the receptionist refused to extend this courtesy to us. We later phoned Best Western Rewards Centre and they apologised and awarded us our points. This is a nice motel but the staff we struck just did not care and we felt that we were a nuisance to their day and were not wanted here and we were pleased to be rid of this Best Western. If you wish to be ignored and treated as nuisance in the staff's day, please stay but if not, stay somewhere else in the area. ie Quality Inn etc. as at least they picked up their guests from the Bart Station three times while we waited.
our room was spotless hotel was quiet kids enjoyed making their own waffles
Area, a lot of homeless/ bums stopping you for change on the parking lot of the hotel city tax is ridiculously high breakfast could be better
The front door staff was friendly and accommodating.
The breakfast assistant was not helpful, and was rude when I pointed out there was no more sausage or coffee. She pointed out it was close to 9:00 when breakfast shuts down. But there were many more guest that showed up after us, I'd say close to 6 or 8. I suggest making allowances for how busy breakfast is and accommodate the guest that do show up around 9. Or at least ask if they are missing something. I am a tipper. I tipped the front desk and the cleaning staff but did not give one to the breakfast person. Another person had said the same, he was not leaving a tip.
It's clean, comfortable, good value. Breakfast was good
The pool location
Quiet and clean place
Parking is limited!
clean room, comfy bed.
The staff was not the most pleasant before we got there and the info. was different depending on the person you talked to. Also the ice makers were not working anywhere.
The room was a good size and clean.
The wifi kept cutting out, and was not fast enough to watch a video.
Access to the airport and the shuttle service
The room was very clean. The pool was a nice size and well maintained. Breakfast was plentiful with a nice variety.
it's a bit lost in the middle of nowhere. But they had a great shuttle service.
I really liked the indoor pool n Jacuzzi. With four small noisy Children im glad we didnt receive any complaints,which. Made us feel more comfortable.
Wish their was more to do near the hotel
Beds were great. 4 pillows per bed was great.
Parking spaces were too narrow.
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