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Newest reviews for Best Western PLUS All Suites Inn

  • Robert
      United Kingdom
    August 24, 2014

    Very helpful reception staff on arriva. We had a spacious and comfortable double suite. Good parking facilities. Hotel room and all areas very clean. Central location.

    Having to wait for breakfast. Staff slow to refill waffle maker, coffee, juice. Not enough family tables. Lack of towels for spa.


  • Anonymous
      United States of America
    August 14, 2014

    Lobby was clean, fresh and very updated.


  • Cecile
      United States of America
    August 9, 2014

    The decor was fresh and new. New mattresses, new linens, new carpeting, etc., it met my retired Director of Sales' requirements. Very comfortable. Parking was very accessible to the elevator (although it was a bit slow at times). Hotel was quiet and gracious.

    Breakfast was mediocre, but I didn't eat until 9 am. But with 9 mouths to feed breakfast, the price was right. Apparently, the Exec. Housekeeper didn't check our room before closing down because we had no towels, no hand towels, no wash cloths, no bath mat. The FD clerk must have been running ragged because it took a couple of calls down to FD to get someone to answer. The towels did arrive immediately once I got her.


  • Anonymous
    August 8, 2014

    Perfect location, easy car access. We were not too happy with our room on the ground floor, which had no exterior window. The desk staff immediately transfered us to a better room. Overall staff was extremely helpful and friendly.

    Wifi was slow and unstable. Breakfast until 9.30 is a bit on the early side.


  • Tammie
      United States of America
    August 3, 2014

    Friendly staff. Close to downtown.

    Parking lot was small. Spaces were tiny. Quite a long walk to boardwalk


  • Anonymous
      United States of America
    July 31, 2014

    location was great, and it was close to a Whole Foods Market as well! parking was included in the cost, and it was in a parking garage. the exercise room and hot tub were clean.

    ratio of bathroom door to toilet was hook on back of bathroom door


  • Trevor
    July 29, 2014

    The staff members were very helpful when we found out we had to stay in Santa Cruz another two nights. The hotel was fully booked up once we found out, and they went out of their way to find us another room over a two-day span when they were under no obligation to try or put out the effort to do this. They even went so far as offering up a room that was "out of service" for small painting renovations. We eventually got a room on a cancellation, but we greatly appreciated the helpfulness, especially with two young children, as moving hotels would not have been a good use of our time and energy.

    Everything was great.


  • Amanda
    July 27, 2014

    Clean, good size room, good suite facilities.


  • Wanda
      United States of America
    July 14, 2014

    Staff very nice The available room space is great. The location to area/region activities is nice.

    the bathroom (structural maintenance) needs a bit of work


  • Roberta
      United States of America
    July 11, 2014

    No pool ridiculous price


  • Craig
      United States of America
    July 8, 2014

    not much

    beds, shower, tv, noise.


  • Dana
      United Kingdom
    June 29, 2014

    Great location within easy walk of downtown Santa Cruz. Clean comfortable rooms. Helpful staff. Good choice at breakfast. Free parking.

    Nothing, I would stay here again.


  • Anonymous
      United States of America
    June 24, 2014

    Staff were welcoming, breakfast was better than the other hotels in the area, my kids enjoyed the Wii in the lobby.

    No pool, hard to find cart for heavy luggage no assistance either my husband had to carry them set up is odd.


  • Robert
      United Kingdom
    June 19, 2014

    The room was excellent, with a king bed, bathroom with jetted tub, and separate sitting area. Very spacious. Also, the hotel was only a 15-20 min walk from the rides at the boardwalk.

    There were not enough seats at breakfast. The paper plates and plastic cutlery were tacky and made it difficult to enjoy breakfast.


  • Michael
      United States of America
    June 6, 2014

    Very friendly staff especially the woman at the front desk.


  • Dennis
      United States of America
    June 5, 2014

    The room was comfortable with a nice layout. Good breakfast.

    The hotel is undergoing some renovation. This was not disruptive to our stay, but we saw unfinished work. The bathroom fans were very noisy.


  • Anonymous
      United States of America
    May 28, 2014

    Friendly staff good breakfast big n nice rooms nice location.

    No Hindi channel. Parking lot very compact. High price.


  • Viriamu
      French Polynesia
    May 20, 2014

    Good breakfast!


  • Lynne
      United Kingdom
    May 19, 2014

    Great room, friendly and helpful staff. Easy access to downtown and good parking facilities. Breakfasts were superb!! A great range of option and my 10 year old loved the waffle iron!

    Air-con unit was a bit noisy, even after turning it off!


  • Donald
      United States of America
    May 6, 2014

    Almost everything

    Parking-check-in initially confusing 1 Key did not work Misunderstood the wall thermostat did not work


  • Lorraine
    May 5, 2014

    Pleasant helpful staff, comfortable rooms, free parking, great breakfast

    Prior to taking a walk to the boardwalk on the evening of check in (the receptionist said it would be safe but I would avoid this if you are a girl alone) we asked for a couple of items for the room - upon our return these had been delivered but the door to our room had been left wide open! But nothing seemed to have been taken so no harm done, accidents happen!


  • Brian
      United States of America
    April 30, 2014

    convenient to boardwalk

    dark in lobby


  • Kari
      United States of America
    April 29, 2014

    There should be a fan in the front room to help circulate air.


  • Anonymous
      United Kingdom
    April 27, 2014

    Size of rooms. Breakfast. Peace and quiet most of the time. We stayed in 3 different rooms during our holiday (travelling in between) and each one was lovely. Reasonable price.

    I have no complaints


  • Victoria
      United States of America
    April 24, 2014

    Location, breakfast, spa , room suite was nice

    No pool , lobby for breakfast was nice but too cold to sit and eat breakfast.


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