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522 W 38th Street, Midtown West, New York City, NY 10018, United States of America – Show map
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228 verified reviews
They speak your language!
Best Western Convention Center's staff speaks: Chinese, Filipino, Russian, Italian, French, Spanish, English
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WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs USD 47 per day.
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Shared Lounge/TV Area, Laundry, Dry Cleaning, Daily Housekeeping, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Chinese, Filipino, Russian, Italian, French, Spanish, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
One older child or adult is charged USD 15 per person per night when using existing beds.
The maximum number of total guests in a room is 2.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 231 reviews
Value for money
Show reviews from:
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Score from 1030 reviews Good
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Score from 1781 reviews Good
Excellent location and awesome staff
rooms are very small.
stains on mattress
Staff. Cleaners Decent location for the money you pay.
Room was clean, sufficient for one or two people
Frigid breeze blew in around the heater unit due to lack of caulking. It took one whole day for the room to warm up.
It's close to Javits Convention Center (closest hotel) The location is relatively convenient to eateries and public transport Room was fairly clean
You need to call front desk for amenities like toothbrush and others The Wifi was dismal, connection was slow, at times disconnecting, even loading a YouTube video at minimal resolution settings was lagging.
# Location - Proximity to JJ center - 5 minute walk to expo center # Parking - A offsite parking facility right next door - albeit pricey # Easy access to Lincoln tunnel in/out - If driving in # Hotel staff are very friendly and courteous. Their cheerful attitude makes up for any of the -ve's
# Hotel's location is in an auto repair alley, in front of big auto repair center - just unsightly but no noise or any other inconvenience. # Hotel right up and over a railway line - Amtrak's rumbling in and out at odd hours with horns blaring - May be a bit inconvenient if you are a light sleeper # No onsite restaurant - but light breakfast is served in the morning
The staff very frindly and helpful. The location was near by all my needs.the preakfa was excellent.
Very small room.
Beds were super comfortable, nice continental breakfast included in price which had scrambled eggs, waffle maker, toast, muffins, pastries, fruit, etc. We walked everywhere. Close to Empire State Building, Hudson River. 10 mins walk to Times Square.
Close to train line which runs under hotel. It didn't bother us but sounds horn at 07.20 every morning which is very loud.
Proximity to the Javits Center Bag holding even after check out
Price for size of room
Entire place is small, Stayed at a Hilton Garden Inn the night before, much more for less moola.
Staff was very nice and helpful during our stay.
Rooms were very small and quite a lot of street noise - air conditioner was an option but also noisy.
Wifi works pretty good. Location wise fine.
Double beds are not really double beds, more like 1,2 beds. Breakfast was poor, very poor.
Easy check-in. Comfortable stay. Clean room. Wi-Fi worked well. Could store my luggage for a day at nominal cost. Centrally located. Good breakfast.
Room too small.
Location very central.
taxi Garage exactly in front of hotel - downgrades the area as industrial.
Best Western convention center hotel is located very close to many attractions. Staff was courteous, friendly. Breakfast was good. The rooms are small but that's okay considering we were there for leisure.
The rooms were small.
Staff was very friendly specially Robert and Julio were excellent. Rooms were clean and beds comfortable
More variety in breakfast, like some sausage and scrambled eggs would be much better.
Excellent proximity to the Javits Center. Since we would only actually be in the room to sleep and shower, one night, a lot of other things I would usually look for were unimportant. We asked to change rooms first time because of an "previous visitor" odor they were airing out. They complied quickly and graciously. Our room was very clean. Included breakfast had a good variety. Room cost was good for NYC. Walking distance to some of the greatest variety of restaurants in the world :)
Not everyone wants to bring the lap top. The "community" computer in the lobby was pretty much taken over by what seemed to be an employee playing games. Not a deal breaker though at all. Location where, coming from Javits, you have to walk past where many carriage horses are kept. The urine and hay smell, not so nice. Also very sad for the horses.
Shower, aircon. Breakfast
Duvet in room dirty. Linen looked grubby. Hotel appeared eary
This facility is close to the Convention Center and is very professionally managed.
Some more Variety for Vegetarian or Indian Meal while buffet Breakfast...
Strange neighborhood. A couple of streets off the busy streets.
We liked the location for our needs...walking distance to piers on Hudson River for dinner cruise and sunset tour cruise. Front desk clerk "Quinn" very nice & helpful.
Entrance lobby was a bit dreary.
Nice choice for Breakfast and the rooms were clean and tidy
The room with twin double bed was very small, very difficult to walk around without getting in someone else's way!
Lack of facilities A little far from main area
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