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522 W 38th Street, Midtown West, New York City, NY 10018, United States of America – Show map
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232 verified reviews
They speak 7 languages
Best Western Convention Center's staff speaks: Chinese, Filipino, Russian, Italian, French, Spanish, English
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WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs USD 47 per day.
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Shared Lounge/TV Area, Laundry, Dry Cleaning, Daily Housekeeping, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Chinese, Filipino, Russian, Italian, French, Spanish, English
Duane Reade (0.1 miles)
Clyde's Wine and Dine (0.1 miles) Hell's Kitchen (0.3 miles) IL Punto (0.2 miles)
Blue Ruin (0.3 miles) Buongiorno Espresso (0.2 miles) Scallywag's Irish Pub (0.3 miles)
High Line Park (0.6 miles) Hudson River (0.4 miles)
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Extra beds are not available.
The maximum number of total guests in a room is 2.
There is no capacity for extra beds in the room.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 232 reviews
Value for money
Show reviews from:
In downtown Manhattan and just a 5-minute walk from Times Square, this modern hotel features a rooftop bar and restaurant overlooking the city. Penn Station is a 10-minute walk away.
Score from 3217 reviews Very good
Located just a 5-minute walk from the Empire State Building, this Manhattan hotel features an on-site fitness center. Free Wi-Fi access is available.
Score from 865 reviews Very good
This hotel has guest rooms with flat-screen TVs and iPod docking stations. In the historic Murray Hill neighborhood of the Flatiron District the hotel also features free Wi-Fi.
Score from 1351 reviews Good
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 12130 reviews Review score
April 28, 2015
When we came to this hotel we found it to be in a terrible industrial location across from a car repair with a huge construction site behind it. We refused to stay but the manger refused to cancel the reservation without a one night charge. She told us to call Best Western Customer Service and Booking.com to cancel the reservation. Both, Best Western customer service and Booking.com representatives asked her to cancel but she said her policy was to charge one night because it was too late. We actually arrived there at 2:30 pm. Nver book this hotel!
April 28, 2015
We asked to be moved to a less noisy room as there is a construction site and all night garage out front of the hotel and our room was at the front,but the manager said all the rooms are noisy and offered us earplugs instead
Resturant staff very nice Breakfast was nice
April 27, 2015
Small Flat Pillows No Parking, Garage was $47 Small but adequate for 2 people not planning to be in the room a lot.
Location Price Soft Bed Air Conditioning Worked Great
April 26, 2015
wifi connection not great.
April 26, 2015
The block its on doesn't look the safest. Room was tiny like a nyc apt but was clean & served its purpose.
Bed was comfortable and staff was very friendly.
April 21, 2015
When I book the Hotel the price seemed to be higher than the one it looked at the offering site and they straight charged my Visa when I made the reservation!!
That was close to the seminar center I have participated
April 21, 2015
Staff were pleasant and helpful, especially the guy who checked us in, great location, comfortable room and good complimentary breakfast!
March 13, 2015
They could improve the lobby area. It looks like they use part of the space as for storage.
Price is good for New York and proximity to Javits makes this hotel a winner. Good dining choices within walking distance. Friendly staff and clean rooms.
March 12, 2015
Construction ALL NIGHT LONG. Banging, clanking, yelling... Plus, NO HOT WATER in the morning! What up with that? Only one elevator so if you have a trade show at the Javits, you'll have to wait 5 mins or so during rush times.
Great location if you have a trade show at the Javits. Also, nice to be in mid-town. The street itself is not very populated, which is actually nice. It's next to horse-drawn carriages so it's quaint and open. You don't feel small and smothered like you can in the rest of NYC.
February 25, 2015
Dingy hallways, thin walls, very small and outdated.
Bathroom was clean
January 30, 2015
Convenient! Walk way to Javitz center!
January 29, 2015
I didn't like the heating unit. It was either too hot or too cold. It was a bit dusty as well.
January 27, 2015
The room was like a closet, it was outdated and dirty. We found a bug on our bed. I will definitely not stay there again.
It was really close to the convention center.
January 15, 2015
rooms are very small.
Excellent location and awesome staff
December 29, 2014
stains on mattress
December 20, 2014
Staff. Cleaners Decent location for the money you pay.
November 23, 2014
Frigid breeze blew in around the heater unit due to lack of caulking. It took one whole day for the room to warm up.
Room was clean, sufficient for one or two people
November 14, 2014
You need to call front desk for amenities like toothbrush and others The Wifi was dismal, connection was slow, at times disconnecting, even loading a YouTube video at minimal resolution settings was lagging.
It's close to Javits Convention Center (closest hotel) The location is relatively convenient to eateries and public transport Room was fairly clean
November 13, 2014
# Hotel's location is in an auto repair alley, in front of big auto repair center - just unsightly but no noise or any other inconvenience. # Hotel right up and over a railway line - Amtrak's rumbling in and out at odd hours with horns blaring - May be a bit inconvenient if you are a light sleeper # No onsite restaurant - but light breakfast is served in the morning
# Location - Proximity to JJ center - 5 minute walk to expo center # Parking - A offsite parking facility right next door - albeit pricey # Easy access to Lincoln tunnel in/out - If driving in # Hotel staff are very friendly and courteous. Their cheerful attitude makes up for any of the -ve's
November 3, 2014
Very small room.
The staff very frindly and helpful. The location was near by all my needs.the preakfa was excellent.
October 30, 2014
Close to train line which runs under hotel. It didn't bother us but sounds horn at 07.20 every morning which is very loud.
Beds were super comfortable, nice continental breakfast included in price which had scrambled eggs, waffle maker, toast, muffins, pastries, fruit, etc. We walked everywhere. Close to Empire State Building, Hudson River. 10 mins walk to Times Square.
October 24, 2014
Price for size of room
Proximity to the Javits Center Bag holding even after check out
October 17, 2014
Entire place is small, Stayed at a Hilton Garden Inn the night before, much more for less moola.
October 17, 2014
Rooms were very small and quite a lot of street noise - air conditioner was an option but also noisy.
Staff was very nice and helpful during our stay.
October 12, 2014
Double beds are not really double beds, more like 1,2 beds. Breakfast was poor, very poor.
Wifi works pretty good. Location wise fine.
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