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522 W 38th Street, New York City, NY 10018, United States of America – Show map
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269 verified reviews
They speak your language
Best Western Convention Center's staff speaks: Chinese, Filipino, Russian, English
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WiFi is available in all areas and is free of charge.
Private parking is available at a location nearby (reservation is not needed) and costs USD 47 per day.
Vending Machine (drinks), Vending Machine (snacks), Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Tour Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Daily Housekeeping, Business Center, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Family Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
Chinese, Filipino, Russian, English
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 17 years stays free of charge when using existing beds.
One older child or adult is charged USD 15 per person per night when using existing beds.
The maximum number of total guests in a room is 2.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
When booking more than 5 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 269 reviews
Value for money
Show reviews from:
Ideally located in Manhattan, 2 blocks from the Empire State Building and half a block from the Herald Square subway station, this historic hotel features uniquely designed accommodations.
Score from 1673 reviews Good
This historic Midtown Manhattan hotel is a 2-minute walk from Madison Square Garden and across from Penn Station.
Score from 2858 reviews Good
Just minutes from Times Square and Broadway theaters, this New York City hotel offers Wi-Fi access and rooms with plush bedding and a flat-screen TV. Central Park is a 5 minute walk away.
Score from 2330 reviews Good
This hotel has guest rooms with flat-screen TVs and iPod docking stations. In the historic Murray Hill neighborhood of the Flatiron District the hotel also features free Wi-Fi.
Score from 1181 reviews Good
Entire place is small, Stayed at a Hilton Garden Inn the night before, much more for less moola.
Staff was very nice and helpful during our stay.
Rooms were very small and quite a lot of street noise - air conditioner was an option but also noisy.
Wifi works pretty good. Location wise fine.
Double beds are not really double beds, more like 1,2 beds. Breakfast was poor, very poor.
Easy check-in. Comfortable stay. Clean room. Wi-Fi worked well. Could store my luggage for a day at nominal cost. Centrally located. Good breakfast.
Room too small.
Location very central.
taxi Garage exactly in front of hotel - downgrades the area as industrial.
Best Western convention center hotel is located very close to many attractions. Staff was courteous, friendly. Breakfast was good. The rooms are small but that's okay considering we were there for leisure.
The rooms were small.
Staff was very friendly specially Robert and Julio were excellent. Rooms were clean and beds comfortable
More variety in breakfast, like some sausage and scrambled eggs would be much better.
Excellent proximity to the Javits Center. Since we would only actually be in the room to sleep and shower, one night, a lot of other things I would usually look for were unimportant. We asked to change rooms first time because of an "previous visitor" odor they were airing out. They complied quickly and graciously. Our room was very clean. Included breakfast had a good variety. Room cost was good for NYC. Walking distance to some of the greatest variety of restaurants in the world :)
Not everyone wants to bring the lap top. The "community" computer in the lobby was pretty much taken over by what seemed to be an employee playing games. Not a deal breaker though at all. Location where, coming from Javits, you have to walk past where many carriage horses are kept. The urine and hay smell, not so nice. Also very sad for the horses.
Shower, aircon. Breakfast
Duvet in room dirty. Linen looked grubby. Hotel appeared eary
This facility is close to the Convention Center and is very professionally managed.
Some more Variety for Vegetarian or Indian Meal while buffet Breakfast...
Strange neighborhood. A couple of streets off the busy streets.
We liked the location for our needs...walking distance to piers on Hudson River for dinner cruise and sunset tour cruise. Front desk clerk "Quinn" very nice & helpful.
Entrance lobby was a bit dreary.
Nice choice for Breakfast and the rooms were clean and tidy
The room with twin double bed was very small, very difficult to walk around without getting in someone else's way!
Lack of facilities A little far from main area
The staff were great. Mike was particularly amazing. Travelling alone in my first visit to New York, he made sure he helped me to plan my day every day with directions and maps and even walked me out of the hotel everyday to point me in the right direction. On my last day, he even rang my room to make sure I was up in time for my airport shuttle! The whole team including Marcy and the other lady at the front desk were absolutely fantastic! The room though not very big was spacious enough and always very clean. The bed was ver comfortable though the pillows could be better. The shower pressure and hot water were perfect.
The smell of pee at the hotel entrance :-(
Close to time square etc Comfy beds! Best resturant just round the corner
Small rooms Right outside is taxi machanic so was very noisy at night
area has so many homeless , scarly for women
Rooms were clean and comfortable, wifi worked well. They facilitated my need for quiet and place me on a high floor away from the elevators and frequent trafficking. Knowing I had free breakfast was OK but never really utilized the services. Location was ok, walked to most places.
Rooms smelt a bit mouldy when left closed up for the day, but leaving the AC on corrects that. Otherwise BW is a good place to stay at.
The cleanliness of the rooms, excellent free breakfast and helpful staff made the hotel a good base from which to visit many sites in central New York.
The actual street where the hotel was located was not very salubrious though it was quiet enough!
I found the location for my conference at the Javits Center to be ideal. Five minutes walk and you're there. I also walked to Times Square and that only took about 20 minutes so the location is decent. The room was clean, the breakfast was ok (typical continental breakfast). The staff were very good. They helped me a few times with directions and airport shuttle setup. Overall, besides my comments in the "didn't" like section, it was a decent stay. Good for single travelers who want to save money.
The major issue I had was that you couldn't close the drapes in the room. There was a sheer over the window and drapes on either side, but you couldn't close them. I need dark to sleep and once the sun came up, so did I. Also I found the single elevator to be a bit of an inconvenience. Especially in the morning when people were checking out or going down for breakfast. It was often cramped or took a while to arrive.
It had a good location and was within walking distance from attractions.
They overbooked the double rooms so my family of 4 had to split 2 king rooms. We booked in February and stayed in July.
The price was probably the cheapest I could find within NYC for the weekend we were there. Our room was ready early and the beds were fine. It was very basic but good for if you won't be in the hotel much.
There were few amenities, there was no conditioner, the towels were not very clean and it is right near a train which did wake us up a few times.
We were in NYC for one week, and basically needed somewhere to sleep and shower. This hotel was that and a little more; comfortable king size bed, bathroom facilities adequate. Included breakfast was convenient and more than adequate range of options. Wifi fast and reliable. Only 10-15 min walk to Times Square, taxi mechanic across the road so easy to get a cab when needed. Would definitely stay again, very affordable for NYC and also away from the hustle and bustle for some relief. Close to Hell's Kitchen for endless choice in restaurants.
It's about a 10-15 minute walk to Penn Station which is one of the closest subway stations, and the most convenient for JFK airport connection ($7 in a taxi to get to station for transfer to airport on the LIRR). Pizza place located en route so nice stop off for a $1 NYC slice of pizza on the way home late at night (we literally were only in room to sleep!) Situated in the garment district, not a great area; smelly and lots of homeless people lining the streets, however never felt unsafe.
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