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Score from 147 reviews Good 7.5/10

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Score from 497 reviews Good 7.3/10

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hotel This hotel in Bakersfield, California features an outdoor pool and guest rooms provide free Wi-Fi. Camelot Park, an adventure park, is within a 5 minutes’ walk from the hotel.
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Newest reviews for Best Western Crystal Palace

  • Rita
      United States of America
    August 29, 2014

    Very convenient location for our baseball,staff was good and the breakfast was unexpected, thought we were going to get muffins and coffee so breakfast was great! !!

    We got 5 rooms all non smoking 2 had a faint smell of smoke,but nothing a little febreeze couldnt fix and problem with the ac but management was on it quick.


  • Allan
      United States of America
    August 28, 2014

    Location to the studio

    NO PARKING Roaches on bed and in drapes VERY NOISY I'm not a picky person, but this wasn't good... sorry


  • Anonymous
    August 19, 2014

    Nice Pool, very big room

    I had 3 roach in my bathroom. I had to call the front desk. Someone came after 10 min.


  • James
      United Kingdom
    August 5, 2014

    Nice pool and gardens

    Reception staff not that helpful. We wanted a rollaway bed for our son, they couldn't find one but didn't even offer extra pillows and bedding even tho we were charged extra for the children sharing the room (this was the only hotel we stayed in that did this!). Decor needs updating. Only two sun loungers by pool and we had to hunt for pool towels which we finally located in an unmarked cupboard under the stairs! Restaurant breakfast not especially nice, unfriendly waitress, luke warm flavourless coffee. Only stay here for the pool!


  • Daniel
    August 1, 2014

    outstanding breakfast in the diner, that's how it should be ! Friendly staff, spacious room and clean



  • Susan
    July 31, 2014

    Great location, good housekeeping. Excellent breakfast

    The guests are not the first priority of the front desk staff. The balconies could do with a small outdoor setting


  • Anonymous
    July 27, 2014

    The swimming pool looks nice, the green courtyard, the washing machines. Clean room.

    Breakfast room is too small and crowded. There was trash (empty beer cans I believe) outside a room on the ground floor. I walked by many times in the morning and no one cleaned it up, eventhough the cleaning staff was nearby.


  • David
      United States of America
    July 22, 2014

    Next to Buck Owen Palace

    Needed to be updated. Lobby smells old


  • Anonymous
      United States of America
    July 20, 2014



  • Sook
      United States of America
    July 13, 2014

    Dirty room


  • Don
      United States of America
    July 10, 2014

    The Bartender was very friendly, had fun there.


  • Jenna
      United States of America
    June 30, 2014


    Was discriminated for service animals. Was accused of smoking in my room, I was not, did not ever. ( medical cannabis ) I am local, and have stayed here before, more than once. Each time, we have had our service animals, and have respectfully used our medicine in accordance with hotel guidelines. Furthermore, we were dependent on reliable wifi, and your was the worst. Eventually, we were able to isolate, and ignore the routers that were not functioning correctly. No consideration was given for our disastrous stay. In light of this, we will likely find our new place to stay, when we visit Bakersfield. Bless, Jenna Van Dyke


  • Regina
      United States of America
    June 21, 2014

    service, breakfast, room, the employee's on duty were great.

    A few thing's but nothing that would stop me from coming again.


  • Jonas
      United States of America
    June 15, 2014

    The place was clean and the room facing the inner courtyard was quiet. Nice poolarea. The guest manager Lucy was very helpful and managed to find us a new room when we wanted to change one of the rooms due to bad smell.

    Old, rundown rooms. The noisiest air conditioning unit I've ever encountered. Heavy traffic passning hotel, high noise level in rooms facing street.


  • Anonymous
      United States of America
    June 12, 2014


    Condition of hotel dated especially the bathrooms. Water damage ceilings, shower curtains torn. Electrical outlets need replacing. Grounds unkept.


  • Jayesh
    June 1, 2014

    Staff were friendly and helpful. Good location


  • Luz
      United States of America
    May 28, 2014

    The customer service provided b Jeannette was excellent. Just as it was a week before. I was glad she was there to meet my needs, because the other receptionist was reluctant to help me find a quiet room.

    Even though I had booked the room in advance and specifying my need for quiet, I was given a room facing the street with noisy traffic. Jeannette intervened when I was told that the noisy room was all they have and found me a room facing the pool. Reluctantly, the other clerk let me have that room and was glad to hear that I would only stay for one night !!!???


  • Albert
      United States of America
    May 26, 2014

    The staff was friendly and helpful. The breakfast was a big plus. The food was good, the selections nice, and the staff very friendly. The room was comfortable and clean and the center courtyard was a restful place to visit and sit.

    Can't think of anything.


  • Lucretia
    May 25, 2014



  • Luz
      United States of America
    May 18, 2014

    The staff was extraordinarily accommodating. The receptionist was friendly and understanding of my needs for a quiet room and let me change rooms twice! She finally found me a room facing the pool, away from the laundry room and the traffic noise.

    The first two rooms I tried were noisy. The first one was right across from the laundry room and I could hear the washers and driers. The second was facing the street and the traffic noise was unbearable.


  • Svetlana
    May 12, 2014


    For 90$ u get extraordinary nasty place ever. Breakfast is awfull, even for US. WiFi is very poor.


  • Jacky
    April 29, 2014

    After a long day of driving from Oregon it was nice to arrive to friendly staff and a clean room. Breakfast was excellent and staff in restaurant were very friendly. Made the stay memorable.


  • Anonymous
      United States of America
    April 28, 2014

    the staff is friendly

    location - alot of homeless around. and it was loud, construction within the property, and people coming in late, guess that can't be helped


  • Kenneth
      United States of America
    April 20, 2014

    Allowed cat to stay, breakfast included, lovely interior courtyard, bed comfortable

    Room was very tired. Outlets were loose and unable to hold plugs. Bathroom door was peeling. Clock radio did not work properly. Did mention these to staff at leaving,


  • Marilyn
      United States of America
    April 11, 2014

    Loved the patio area and pool ...Being from Alaska the sun felt great....Everyone was very nice ....would recommend highly.


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