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Newest reviews for Best Western PLUS Franklin Square Inn

  • Stuart
      Canada
    September 9, 2014

    across street from Dinosaur Bar-B-Que restaurant very clean room helpful desk staff excellent breakfast included with room

    street noise in morning

    8.8

  • Anonymous
      Italy
    September 8, 2014

    staff could not find one out of two reservation, did provide suite for same price; breakfast was very good; hotel services too.

    10

  • Melvin
      United States of America
    June 15, 2014

    Very courteous staff. Breakfast buffet was good.

    No signs on the front of the hotel. We drove right past it. Needs to be more visible for first-time travelers.

    9.6

  • Katherine
      United States of America
    April 26, 2014

    The eliptical in the fitness room did not work. It had no power.

    9.2

  • Gregory
      United States of America
    April 23, 2014

    Great property. Bob the gentleman in the food service area did a great job and had great selections of food and beverages. Very Clean.

    Don't use Booking.com. I will call direct to hotel next time I stay. Booking.com over charges. I could have gotten a better rate on my own and saved money. I witnessed other guests walking in and getting a better rate based on the hotels normal rate. I don't know where Booking.com came up with their inflated rate. I paid approximately fifty dollars more than I should have paid. Ripped Off !!!

    9.6

  • Norma
      Puerto Rico
    April 23, 2014

    Excelente y a pasos de Rensselaer University.

    10

  • Nyema
      United States of America
    April 22, 2014

    Good location, clean and comfortable.

    I was surprised and disappointed when my request for late check out was declined.

    9.2

  • Anonymous
      United States of America
    March 28, 2014

    Very helpful and friendly staff.

    7.9

  • Stephanie
      United States of America
    March 14, 2014

    This is an excellent hotel with great convenience. I appreciated that it is located close enough to the city but far enough away that I felt safe.

    New carpet= very static-y

    9.2

  • Kathleen
      United States of America
    December 1, 2013

    Location, convenience

    rooms were small, coffee maker didnt work right, floor wasn't vacuumed between beds, breakfast ends too early

    7.1

  • Gary
      United Kingdom
    September 16, 2013

    Good base for touring around Catskills & Vermont. Quiet area but close to Albany for nightlife and shopping.staff very helpful & professional. Good breakfast.

    Nothing

    10

  • Paul
      Netherlands
    September 11, 2013

    Good location close to old town Excellent warm breakfast Well equiped gymroom

    Small room No hairdryer in room No view what soever, just pipes and walla Promised bathrobes not available

    7.1

  • Anonymous
      United States of America
    September 7, 2013

    close to highway - we were traveling to Saratoga and their hotels were booked. It was nearby.

    7.5

  • Anonymous
     
    August 26, 2013

    The overall quality of my stay is very good. They also charged me by mistake higher rate than that I booked on booking.com, and then they called me and refunded the difference after they noted the mistake.

    9.6

  • David
      United States of America
    August 16, 2013

    The hotel was located near our son's college and the ease and convenience was ideal. We were able to check in after a five hour drive late in the night without a wait.

    The moment we stepped out of our car we approached by a homeless strange man asking for bus money. It was one thirty am. I doubt the man was going to use the money he was asking for towards a bus ticket. The hotel had stains on the rug in our room. I was a little grossed out but it was too late worry about what else was dirty.

    7.1

  • William
     
    August 15, 2013

    Friendly efficient staff. Comfortable clean room.

    Dining room manager compacted trash cans with his bare hands and then went back into the food service area. Really resented having Fox News on during breakfast!!!

    10

  • Marianne
      United States of America
    August 15, 2013

    The hotel was clean and comfortable with a nice view of the river/canal. The staff welcoming and helpful. Comfortable lobby filled with information about local activities and choice of newspapers in the morning.

    9.6

  • Anonymous
      United States of America
    August 15, 2013

    Breakfast, location, good value for price

    carpet had stains

    9.6

  • Nancy
     
    July 28, 2013

    The rooms were clean and well kept.

    There was no way to keep the fan on the AC to drown out the street noise. We slept terribly. The TV remote didn't work well. It was difficult to change the stations on the TV. The rooms were very cramped.

    6.3

  • Anonymous
      United States of America
    July 21, 2013

    Very comfortable. Good breakfast, with a large selection of food.

    10

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