Best Western Grant Park Hotel  

Staff was friendly/efficient. My room was on the 8th floor facing an apartment complex. I did not hear any trains or traffic at night. The room was very clean & did not smell of smoke. No musty smell. Bed sheets were not scratchy, pillows were comfortable & the bed had a down-like comforter. Bathroom had shampoo but no conditioner. I especially appreciated that the room was cool when I initially entered it - the air conditioner worked wonderfully, keeping the room very cool. The lobby was a bit on the humid side, though. When I first arrived in the room, the door wouldn't lock when I was going to leave (I always check the door handle to ensure the door locks). I called the front desk & a maintenance person responded within 5 minutes. He found the batteries were dead in the door locking mechanism & fixed the problem within 10 minutes. The hotel does have an older decor, but I didn't care as long as the room was clean. Hotel is a short walk to/from the 11th St/Museum Campus train stop. Nice to have Grant Park right across the street. Free wi-fi worked just fine. Felt safe walking around in the area. Valet parking. Elevator lift was old but could pack in say 5-7 adults. Walk to Chicago Hilton was 2 blocks, not bad. Subway & Starbucks is 1 block South, easy walk. Popular restaurant "Yolk" was right next door. There's usually a taxi or two waiting outside the lobby.

The walls are very thin - it was very late at night & I could hear people partying in the room next to me & you can hear doors slam. Bathroom is small. I did see a 2-inch cockroach meandering around the bottom of a stairway in the lobby on Day 1 of my stay. I cannot confirm if this pest just came in off from the street or if it has a permanent residence already somewhere in the hotel. I made a mental note not to eat in the restaurant off the lobby area just in case. No official "concierge" & I didn't see any bellhops. No breakfast.

Such a friendly front desk staff - every single one!

Very loud in the hotel. Doors slammed throughout the night and the elevator was loud.

The location was great but more importanly the staff are wonderful especially Tracy and Joseph who are very helpful.

The hotel is a little dated and could do with a referbishment.

when booking the room I specifically asked for 2 beds as I was traveling with a friend of mine. upon check-in I was told that we would be staying in a room with only a queen-size bed. I asked if we could have a room the following day with 2 beds and was told that in order to do that we would need to be out of our room by 10:00 a.m., leave our luggage behind the desk and that another room may be avialnle to fit our needs after 3:00 p.m. I was incredibly dissatisfied with the hotel and how they handled my needs.

Downtown proximity..

Smallish room and toilet....no ambience in the lobby..

Convenient access to the public transportation routes I needed

Couldn't get my room warm. I recognize that conditions were unusual, with low temperatures and high winds, and every place I went in Chicago during my stay was having difficulty keeping interior space comfortable

Friendly and clean

small rooms.

The WiFi is not very strong and very slow. They charged my bank account more then what I was required to pay. The walls are pretty thin so you hear everything that is going on around you. The restaurant attached to the hotel is ok. I was not very pleased with the Grant Park location.

Well let me say this it was a very nice place to be to the staff was great I just wish I could have taken the room home with me that bed and those comforted, was the best I seen in a long time tell me where to you buy those comforts.those pillows i'm serious from .?

I really said it all in the first sentence,i like everything about the hotel,i usely have to pay to use the computers but they are and was a life saver in the uses of the computer there restarant was on time too everything was good.( Estella walthour.).

Close to mass transit and several museums. The adjoining restaurant, Mei's Kitchen, was excellent.

Hotel needs updating, it was clean, but looks a bit 'worn'. Also, cleaning staff starts cleaning before 7:30 A.M.--which is too early if you're on vacation.

* Location: easy to reach, nearby musea

* Hotel was bit old. * room was clean, but: -- wireless AccessPoint next to my bed??? -- no window that could be opened Better quality/price combination is possible.

Walking distance to Shedd, The Field Museum and Soldier Field

The room is kind of small but overall a great value.

Location