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Show map Best Western Hacienda Hotel Old Town San Diego

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Newest reviews for Best Western Hacienda Hotel Old Town San Diego

  • John
      United States of America
    August 25, 2014

    Roomy clean location is awesome

    Lots of stairs Lol


  • Leslie
      United States of America
    August 12, 2014

    Pool was small with few chairs


  • Raul
      United States of America
    August 11, 2014

    Stay was Great. The staff was friendly and ready to help as soon as I walked in the door. This facility is in walking distance to Old Towne for dining and shopping. The room was clean and spacious.


  • Bruno
    August 4, 2014

    Old town location, close to many restaurants, the view from the hotel, the swimming pool

    Parking fee in addition ($14 per day) Hotel fee in addition ($7 per day) Hard time to get a parking slot close to your building


  • Anonymous
    August 4, 2014


    Breakfast (dirty buffet, no more coffee, butter, etc)


  • Rebekah
      United States of America
    July 29, 2014

    We were in SD for Comic Con. The hotel is a few blocks from the trolley stop and far enough away from the noise and crowds. Even with a sold out hotel, we never heard another person. The staff was ALWAYS friendly and was even able to provide a room with a sofa bed due to a last minute travel change.

    Although this didn't affect me personally, I could see clients with disabilities having a more difficult time getting around. There are elevators but they are sprawled out. The property is huge and built on the side of a hill so the floors are multi levels.


  • Jessie
    July 28, 2014

    Located in Old Town Beautiful hotel Complementary airport transport



  • Frances
      United States of America
    July 28, 2014




  • Allen
    July 24, 2014

    We loved everything about the Hacienda Hotel.



  • Anonymous
      United States of America
    July 18, 2014

    We liked the Best Western Hacienda Hotel very much. Very pretty, lovely hotel. The Breakfast buffet was delicious and they gave us tickets to the buffet for the 2 days we were there. That was the only time we could eat without having to eat Spanish food.

    We did not like the location of the hotel in Old Town San felt like we were in Tijuana, with no choice of where to go within walking distance of our hotel ....we had to eat at the restaurants near our hotel, who only served Spanish food. Eating at the restaurant at our hotel was okay to eat one time...but not every lunch or dinner as Spanish food. I'm sure it was planned this way...but does not work for us. We tried to find a little market to obtain maybe a loaf of bread, cheese, cold cuts, and cans of Diet Pepsi/Coke for our room. The hotel had these in a vending machine, but they cost a lot per bottle. I'm sure a lot of people like to eat out all the time...but we do not...for a lot of reasons..and some of us have to watch what we eat for our health. Needless to say, we will never return to Old Town San Diego again for any reason. I heard comments by other tourists on the street feeling the same way as we did. San Diego needs to improve Old Town, taking into consideration how the tourists actually feel about Old Town, otherwise I don't see it getting repeat business from a lot of the tourists.


  • Victor
      United States of America
    July 17, 2014

    As soon as I checked in it seemed like they didn't care Wanted to stay 1 night instead if 2 and at check in they wanted ti charge me $75 for an early cancellation and did not even check in yet. Poor management I have stayed here about 12 times before this stay. This was the worst


  • Ming-ting
    July 16, 2014

    Very Spanish style !


  • Linda
      United States of America
    July 13, 2014

    Location. Easy walk to old town.

    Too many stairs! First hotel I was lost trying to find my room. The buttons on the elevators did not coincide with the floor numbers. My showers faucet was on backwards so almost scalded myself. No free breakfast.


  • Donna
      United States of America
    July 10, 2014


    Room service Order was incorrect


  • Diane
      United States of America
    July 2, 2014

    The grounds were beautiful!

    I didn't like that I had to pay for parking. I think for the price we should get free parking out at least half of the price of parking. Also it took a bit for it to get the temperature comfortable.


  • Tina
      United States of America
    July 1, 2014

    It was easy to walk to old town and how quiet it was. The rooms where clean. Love staying there for 3 days. Would come back

    The food was not as good as I remember from the last time we where there. The buffet on Monday morning was cold did not eat much of it was not worth what we paid for it.


  • Rosa
      United States of America
    June 22, 2014

    Proximity to old town

    Only one pool at one level and the hotel has about 4 or 5 different levels. No accesibility to the one pool or rather difficult.


  • Joseph
      United States of America
    June 14, 2014

    Pool time was wonderful, very clean. Cleaning crew very nice and friendly.

    No juices in vending machines.


  • Paul
    June 10, 2014

    Proximity to Old Town could not be better. Restaurants and bars are very close by with great food & beverages. Yet no noise. Hotel is 9 buildings on gentle hill so view is nice. Rooms are much larger than average.

    Minor issue is that it's a bit hard to find rooms when the numbering is out of sequence.


  • Stephen
      United Kingdom
    June 4, 2014

    Excellent hotel overall no complaints


  • Bonnie
    June 2, 2014

    Location was just excellent, with the Old Town next to the hotel. Very nice building and spacious room with comfortable bed.

    We were unfortunate to stay next to a guy who was watching movies all night. Fortunately this was solved by the very friendly staff. The walls are very thin! No problem if guests keep the noise down of course.


  • Sophie
      United States of America
    May 29, 2014

    The location and a few staff were nice. While some were just rude

    Few rude and worthless staff who would rather chat amongsts themselves rather than help us at the desk. Then we were woken up with loud banging from the maintainence staff and when asked to stop, we were ignored.


  • Jason
      United States of America
    May 27, 2014

    Location was great, nice rooms. Walking distance to great restaurants. This will be our go to place to go to. Would not go anywhere else.

    Had a room above the pool, big mistake. Couple above us must of been 300 lbs, heard every heavy footstep.


  • Pamela
      United States of America
    May 23, 2014

    Location is great. Always clean. Have stayed at this hotel many times in past 10 years. Consistently a quality clean safe place to stay. Pam. Yuma,Az.


  • Daniel
      United States of America
    May 19, 2014

    Great Location to the old town and to the airport if you have an early flight.

    Nothing really to report.


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