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Newest reviews for Best Western PLUS Heritage Inn

  • Neil
      United Kingdom
    March 31, 2014

    They did not have my reservation!!!!! And charged me more for a room!!!! Booking.com got the blame by the staff claiming that they never got the fax.

    6.7

  • Kelly
      United States of America
    March 19, 2014

    We were in Ontario for a dance competition so didn't get to use he wifi so I cannot rate that question. However, booking.com and Best Western Heritage Inn were a life saver. I had made reservations at Red roof Inn (where the rest of the team was staying and while we were traveling I received a call from a friend (part of the dance team) telling m my card was declined & they tried getting ahold of me but never returned the call. So at 9:45 pm, we are 30 minutes from Red Roof Inn I've been told I don't have any rooms. They had one left and my friend would book for me but that didn't solve the problem. I had another family traveling with me. I has reservations for 3 rooms. Needless to say I have 2 young children traveling with us and it's now close 10:15 and we don't have a room. So Booking.com came to the rescue and was able to get us 2 rooms at the Best Western Heritage Inn and by 11 we were in our rooms, and dancers were getting ready for bed and all was fine. The desk clerk at Best Western was so kind and sweet; she new the story so she espcially went above & beyond to make sure we were taken care of & that all our needs were met. Not only was the hotel staff great; Booking.com (Jason Thompson) called me back to make sure we made it to our hotel & that we were happy with the accommodations. I would really to thank Mr. Thompson and night clerk at Best Western for making our weekend that started out as a disaster to making it perfect. I thank the good Lord above for watching over us & sending us angle to correct the problem. As for Red Roof Inn.... I think they lack customer Service ..... No one should every tell a paying customer we don't need your service and then hang up on them when reservations were made in January and confirmed.

    There isn't any thing I can say that really reflects something I didn't like. For the amount of time we were in the room and the cost for the room it was perfect.

    10

  • Fatma
      Egypt
    January 23, 2014

    Jess at front desk very efficient,perfect location for someone that doesn't drive...

    Enrique at front desk...

    9.2

  • Laura
      United States of America
    January 13, 2014

    Friendly responsive staff. Nice setting. A bit far from freeway access. But lots of good restaurants and shopping

    Hair in the bathroom and no hot water to shower with. They gave us a 15 % discount for the issues

    6.3

  • Leticia
      United States of America
    December 29, 2013

    The breakfast as an option.

    7.1

  • William
      United States of America
    October 30, 2013

    Nice sized room

    Expensive for room type

    6.7

  • Jaroslav
      Czech Republic
    September 21, 2013

    Clean and quiet hotel, good parking, nice facilities.

    The receptionist was not able to give us a working room-key, we had to move from one room to another. Breakfast could be better and more variable with some vegetable.

    7.9

  • Anonymous
      United States of America
    July 27, 2013

    Breakfast, location, cleanliness

    Nothing

    9.2

  • Anonymous
      United States of America
    July 26, 2013

    I liked that it was clean and bright. Loved the view out the window. Staff was nice.

    The only thing that we did not like was the elevator. Looked kind of old.

    7.5

  • Anonymous
      United Kingdom
    July 12, 2013

    Location close to outdoor shopping mall.

    9.2

  • Xiaochen
      China
    July 4, 2013

    good location and friendly staff. Big thanks to them for picking up my lost mobile!

    10

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