Best Western Plus Hospitality House Suites  

Great accommodation especially with children. Good value for money. Great location. Great breakfast.

The rooms are very noisy (in fact the hotel has ear plugs next to the bed).the air conditioners in the room are also noisy.

May not be the flashest place in Manhattan, but the place can't be beat for value, location, service and commitment to the customer. Our two room suite was perfect for a family of four. we would use this place again in a heartbeat. Ammar was terrific, as was Eddie, both on the front desk. Breakfast was plentiful and varied. Thanks guys.

Spaciousness for family of 5

Staff at counter do not communicate well to each other such as passing on an instruction or request. Not very helpful when we told them that the laundromat they have arranged for us failed to return a couple of our Calvin Klein polo shirts. Best western said 'we are not responsible' - but didn't you recommended that we use them? And how about helping to call the laundromat to retrieve their missing items?

For nyc, nice large rooms, former apartments. Great for family. Location was good, decent continental breakfast.

The noise outside windows on our side of building very loud, hard to sleep. Also, steam radiator heat very loud if travel in cold weather season.

Very spacious apartments. Very clean. Very modern. Excellent friendly staff. Compact but purposeful breakfast area which also has free internet & printer. In a really great location to access all the tourist attractions be it on foot or via subway 2 blocks away. Prices very reasonable and much less than most hotels we looked at. We originally booked a 2 bedroom suite but upon arrival were allocated two seperate 1 bedroom suites next to each other due to an issue with the other room. It meant we had a 2nd bathroom and the kids were made up as they had their own room. This upgrade was at no extra cost.

Great location, near everything

That I had to leave

This is a great hotel with high quality, extremely service minded staff and management. Location is top, it's on a 20 min walk from Times Square, 20 min from Central Park and 25 min from Empire State. Subway on a few minutes. Living room and each bedroom have a large screen TV and living room even has a DVD. Free internet. There is also a complimentary breakfast (don't forget to ask for the fruit salad, there's one cup foreseen per guest per morning!). If we visit NYC again this is definitely the hotel we'll return to.

The only disadvantage I can think of is the continuous and rather loud noise of the airco. But you get used to it quickly and if not the hotel provides free earplugs.

Excellent location , not too noisy street. Large suite, clean, good equipped kitchen. Good value for money.

Breakfast could be better.

The converted apartments are clean,well maintained, and spacious.The The staff are friendly and always helpful.Location is a short walk from many sights and the subway is right around the corner.The breakfast and small business center were much appreciated. This was our second visit and we will definitely return and reccomend it highly to our friends.

This is actually an apartment with a full galley kitchen, large living-dining room, two large bedrooms, and a full bath. The staff were very helpful with early check on & late check out, directions, and dining suggestions. Will stay here again on my next trip.

Non-existent lobby.

The location is excellent, personnel were friendly and very helpful, good for the family stay

the room was rather gloomy and the heating system was very noisy

The size of the apartment was amazing especially for NYC and the location was very central within easy access to lots of places. The beds were the most comfortable beds we have ever slept in.

There was alot of noise during the night - I know this is NYC however there was more noise than we have previously experienced with other stays in other hotels. I think it was due to an AC unit being fitted. Earplugs had been supplied by the hotel which did block out some of the noise.