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Newest reviews for BEST WESTERN PLUS Pepper Tree Inn

  • Andrew
      United Kingdom
    August 26, 2014

    The location was convenient. Rooms were cosy and welcoming. The staff were first class, friendly, helpful and professional. Good pool and fitness areas. Good nights sleep in a quiet location.

    Some human hairs observed in the bathroom on our arrival.

    9.6

  • Don
      United States of America
    August 13, 2014

    I needed my shirt laundered for a wedding I was officiating at and was just here for one night. The desk staff blew me away by saying they could have it done by the next morning. I drove back that next AM and it was there; at a great rate. The couple is happily married! Great personal attention given. Extremely helpful lobby staff...

    9.6

  • James
      United States of America
    August 12, 2014

    the amenities in the rooms : robes, fruit, bottled water, coffee maker, fridge & microwave. among other things. were a welcomed site.

    entry driveway for cars

    8.8

  • Simon
      United Kingdom
    August 1, 2014

    Lovely little motel type hotel which suited all our needs on our short stay in Santa Barbara. Able to walk to shops and restaurants and nice swimming pool area plus little patio area outside our room.

    7.9

  • Vicki
      United States of America
    July 26, 2014

    Staff was very friendly luv the Bottled Water and Fruit and snack in room

    The Maid service seem to be living on the property in the back.. they were very noisy in the day. I was the only parked car on my side so should have bee peaceful and quiet yet the housekeeping and their kids made alot of noise... all three times that i stayed their.. same thing.

    7.1

  • Anonymous
      United States of America
    July 17, 2014

    Pool, location, garden

    Our stay was wonderful until the morning as we were getting ready to leave. We were on a schedule so we had to checkout earlier. When my husband got in the shower, the drain did not work at all. Actually, twigs and hair started coming up into the tub!! He was so disgusted he stopped short and we then decided to get dressed and leave. I went to the front desk to let them know and offered to go back to show them. Cindy told me that we should've called them and waited for someone. I let her know that we did not have time to wait around for someone to come over, fix their tub, have someone clean out all the twigs/hair/dirt as we were already leaving. She said that she couldn't do anything except give us breakfast or give me a small (and I mean small credit), and pretty much acted like "oh we'll too bad." She was so condescending, she even ended up having a bit of a stare down with me. I let her know I would write negative review and her answer? &Quot;Go ahead do what you want." Also my bill does not reflect any discount,as I was charged full. Never posted a bad review before as I understand that hotels and experiences cannot always be perfect but this lady was so rude and careless that she ruined my stay in Santa Barbara. I will also be reporting this to their headquarters

    5.8

  • Sami
      Italy
    July 10, 2014

    all ok

    8.3

  • Marco
      Luxembourg
    July 9, 2014

    Easy parking, Bakery and restaurants around, fair value

    7.5

  • Novan
      Netherlands
    July 7, 2014

    pool area is nicer than a regular Inn, with some grass and trees. Most rooms are adjacent to the garden/pool area, so you just walk in and sit in front of your room, as it were a cabana. Inn sits between Goleta and Santa Barbara. So for cycling you can choose different routes, which is nice.

    Room was quite small. Had to move some furniture outside so we could fold out two suitcases. Bath/shower is fine. Sink area again quite small. Stayed here over the weekend. Price very high. But that goes for most of Santa Barbara, all overpriced...

    7.1

  • John
      United States of America
    July 7, 2014

    Excellent service at check in (and we showed up early). Our room was delightful with the porch out to beautiful gardens.

    9.6

  • Anonymous
      United States of America
    July 3, 2014

    I liked the pool, the employees were extremely helpful when checking in.

    The sheets, and the room in general had an odor. I felt the linen was not clean. The AC and thin walls kept us up.

    7.1

  • Marie
      United States of America
    July 2, 2014

    Very pleasant surroundings. The room was clean and appreciated the amenities of bottled water, candy, fruit. The staff was pleasant and lobby served coffee and water for guests. I'd stay here again.

    7.5

  • Anonymous
      United States of America
    July 1, 2014

    Nothing to complain about, the shower was exceptionally clean

    The host was a bit of a know-it-all which was obnoxious

    7.5

  • Anonymous
      United States of America
    July 1, 2014

    location next to shopping plaza, excellent staff, shuttle to and from UCSB, pool and outside area

    Associated restaurant that provided room service was sort of boring but fairly reasonable and lots of other options within short walking distance

    9.2

  • Anonymous
      United States of America
    June 24, 2014

    Very nice front desk.

    Room smelled of smoke.

    7.5

  • Naomi
      United Kingdom
    June 22, 2014

    Very clean and comfortable. Our room overlooked the very pretty garden areas. Pool and surrounds are excellent and very conducive to sunbathing and generally relaxing. All the staff are helpful and friendly. Located in walking distance of several restaurants and a shopping mall with Macy's, Sears and a Vons supermarket. The Harbour is around 15 minutes car ride away but this makes the location very peaceful at night. Would certainly use the Pepper Tree Inn again.

    Nothing not to like.

    9.2

  • Shaker
      Saudi Arabia
    June 21, 2014

    near parking

    we couldnt sleep that night from itching due to bed bugs in the bed the room cleanliness was very poor.

    5.4

  • Ruby
      United States of America
    June 15, 2014

    nothing

    distance from downtown Santa Barbara; old facilities - needs updates

    5.4

  • Ken
      United States of America
    June 13, 2014

    2 hours after i was gone i realized that i had forgot a small bag in my room, and called the staff and they sent it to me without any problems. THANK YOU

    10

  • Toni
      United States of America
    June 11, 2014

    The beds were comfortable. The bathroom looked clean. The location was great.

    Parking was a bit limited but that would not sway me from staying here in the future. A bit pricey for what you get. The toilet needed some attention as it made lots of noise after flushing

    7.5

  • Lewis
      United States of America
    June 3, 2014

    Location, staff

    Nothing. Just a little tired and high priced

    7.5

  • Anonymous
      United States of America
    May 30, 2014

    The cleanliness.

    I thought it was over-priced for what I would consider an "average" room.

    6.3

  • John
      United Kingdom
    May 30, 2014

    We had a great overnight stay every thing was excellent thanks very much we will be stay in more best Westerns hope they are as good as yours.

    10

  • Jonathan
      United Kingdom
    May 23, 2014

    This hotel is comfortable and the staff are friendly. We enjoyed our stay.

    However it is long way from the centre of Santa Barbara and the room was a little tired.

    6.3

  • Lara
      United States of America
    May 19, 2014

    The room was clean well ordered...all you could need.. apples coffee.. pleasing colors...a robe really good

    The AIR CONDITIONER>.. so loud.. it was 95 so I had turn it on but it is like loud.. and when I turn mine off I can hear the next door rooms going on..hard to sleep with an air conditioner sounding like a vacume cleaner going on

    7.1

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