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Newest reviews for BEST WESTERN PLUS Pepper Tree Inn

  • Frankie
      United States of America
    September 5, 2014

    Comfortable, spacious, clean, and quiet. Desk clerk was extremely helpful and friendly. The grounds are lovely.

    Nothing.

    10

  • Aine
      Ireland
    September 4, 2014

    Pool area was lovely, nice rooms, staff very helpful

    8.8

  • Rosario
      United States of America
    September 3, 2014

    Accessible to the wedding site we attended. Staff were great. When you have a special request, they try to accommodate. The place is clean and beds are comfortable. Accessible to Macy's that when you need something from the department store it is just across the hotel. Restaurants are nearby. Will definitely stay in this hotel again the next time we will be in Santa Barbara.

    9.2

  • Suzanne
      United States of America
    September 2, 2014

    The area around the pool was beautiful. The staff were great. We had a nice visit. If we were to visit again I would consider staying at this property.

    7.9

  • Anonymous
      United States of America
    August 31, 2014

    The pool and spa were great! The restaurant next door was good too.

    The room had the lights on a sensor, so when you went to the bathroom in the middle if the night the lights would go on. The refrigerator was so loud we had to turn it off. There was lipstick on the mirror!

    6.3

  • Andrew
      United Kingdom
    August 26, 2014

    The location was convenient. Rooms were cosy and welcoming. The staff were first class, friendly, helpful and professional. Good pool and fitness areas. Good nights sleep in a quiet location.

    Some human hairs observed in the bathroom on our arrival.

    9.6

  • Mercedes
      Spain
    August 22, 2014

    Old and noisy air conditioning. No breakfast included. Too expensive for the quality.

    5.8

  • Susan
      United States of America
    August 21, 2014

    The ease of checking in. The availability of coffee and fruit , fresh water. The extra surprise that someone cleaned our windshield before we departed . The outside balcony and the ability to have the slider opened for fresh air .

    There was a street behind our room (257) which was noisy in early am. But we just closed the bathroom windows to help lower noise.

    9.2

  • Don
      United States of America
    August 13, 2014

    I needed my shirt laundered for a wedding I was officiating at and was just here for one night. The desk staff blew me away by saying they could have it done by the next morning. I drove back that next AM and it was there; at a great rate. The couple is happily married! Great personal attention given. Extremely helpful lobby staff...

    9.6

  • James
      United States of America
    August 12, 2014

    the amenities in the rooms : robes, fruit, bottled water, coffee maker, fridge & microwave. among other things. were a welcomed site.

    entry driveway for cars

    8.8

  • Simon
      United Kingdom
    August 1, 2014

    Lovely little motel type hotel which suited all our needs on our short stay in Santa Barbara. Able to walk to shops and restaurants and nice swimming pool area plus little patio area outside our room.

    7.9

  • Vicki
      United States of America
    July 26, 2014

    Staff was very friendly luv the Bottled Water and Fruit and snack in room

    The Maid service seem to be living on the property in the back.. they were very noisy in the day. I was the only parked car on my side so should have bee peaceful and quiet yet the housekeeping and their kids made alot of noise... all three times that i stayed their.. same thing.

    7.1

  • Anonymous
      United States of America
    July 17, 2014

    Pool, location, garden

    Our stay was wonderful until the morning as we were getting ready to leave. We were on a schedule so we had to checkout earlier. When my husband got in the shower, the drain did not work at all. Actually, twigs and hair started coming up into the tub!! He was so disgusted he stopped short and we then decided to get dressed and leave. I went to the front desk to let them know and offered to go back to show them. Cindy told me that we should've called them and waited for someone. I let her know that we did not have time to wait around for someone to come over, fix their tub, have someone clean out all the twigs/hair/dirt as we were already leaving. She said that she couldn't do anything except give us breakfast or give me a small (and I mean small credit), and pretty much acted like "oh we'll too bad." She was so condescending, she even ended up having a bit of a stare down with me. I let her know I would write negative review and her answer? &Quot;Go ahead do what you want." Also my bill does not reflect any discount,as I was charged full. Never posted a bad review before as I understand that hotels and experiences cannot always be perfect but this lady was so rude and careless that she ruined my stay in Santa Barbara. I will also be reporting this to their headquarters

    5.8

  • Sami
      Italy
    July 10, 2014

    all ok

    8.3

  • Marco
      Luxembourg
    July 9, 2014

    Easy parking, Bakery and restaurants around, fair value

    7.5

  • Novan
      Netherlands
    July 7, 2014

    pool area is nicer than a regular Inn, with some grass and trees. Most rooms are adjacent to the garden/pool area, so you just walk in and sit in front of your room, as it were a cabana. Inn sits between Goleta and Santa Barbara. So for cycling you can choose different routes, which is nice.

    Room was quite small. Had to move some furniture outside so we could fold out two suitcases. Bath/shower is fine. Sink area again quite small. Stayed here over the weekend. Price very high. But that goes for most of Santa Barbara, all overpriced...

    7.1

  • John
      United States of America
    July 7, 2014

    Excellent service at check in (and we showed up early). Our room was delightful with the porch out to beautiful gardens.

    9.6

  • Anonymous
      United States of America
    July 3, 2014

    I liked the pool, the employees were extremely helpful when checking in.

    The sheets, and the room in general had an odor. I felt the linen was not clean. The AC and thin walls kept us up.

    7.1

  • Marie
      United States of America
    July 2, 2014

    Very pleasant surroundings. The room was clean and appreciated the amenities of bottled water, candy, fruit. The staff was pleasant and lobby served coffee and water for guests. I'd stay here again.

    7.5

  • Anonymous
      United States of America
    July 1, 2014

    Nothing to complain about, the shower was exceptionally clean

    The host was a bit of a know-it-all which was obnoxious

    7.5

  • Anonymous
      United States of America
    July 1, 2014

    location next to shopping plaza, excellent staff, shuttle to and from UCSB, pool and outside area

    Associated restaurant that provided room service was sort of boring but fairly reasonable and lots of other options within short walking distance

    9.2

  • Anonymous
      United States of America
    June 24, 2014

    Very nice front desk.

    Room smelled of smoke.

    7.5

  • Naomi
      United Kingdom
    June 22, 2014

    Very clean and comfortable. Our room overlooked the very pretty garden areas. Pool and surrounds are excellent and very conducive to sunbathing and generally relaxing. All the staff are helpful and friendly. Located in walking distance of several restaurants and a shopping mall with Macy's, Sears and a Vons supermarket. The Harbour is around 15 minutes car ride away but this makes the location very peaceful at night. Would certainly use the Pepper Tree Inn again.

    Nothing not to like.

    9.2

  • Shaker
      Saudi Arabia
    June 21, 2014

    near parking

    we couldnt sleep that night from itching due to bed bugs in the bed the room cleanliness was very poor.

    5.4

  • Ruby
      United States of America
    June 15, 2014

    nothing

    distance from downtown Santa Barbara; old facilities - needs updates

    5.4

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