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42200 Moonridge Road, Big Bear Lake, CA 92315, U.S.A. – Show map
Excellent location — rated 9.1/10! (score from 104 reviews)
Rated by guests after their stay at Best Western- Big Bear Chateau.
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540 properties in Big Bear Lake
Including hotels, apartments, villas and more.
104 verified reviews
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Best Western- Big Bear Chateau's staff speak: English
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Outdoor pool (seasonal)
Golf course (within 3 km), Skiing, Fitness centre, Games room
Food & Drink
WiFi is available in all areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Free public parking is possible on site (reservation is not needed).
Vending machine (drinks), 24-hour front desk, Luggage storage, Concierge service, Meeting/banquet facilities, Business centre
Safety deposit box, Non-smoking rooms, Facilities for disabled guests, Family rooms, Lift, Heating
From 16:00 hours
Until 12:00 hours
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check the conditions of your required room.
Children and extra beds
All children are welcome.
All children or adults stay free of charge when using existing beds.
One older child or adult stays free of charge in an extra bed.
Children's cots/cribs are not available.
The maximum number of extra beds in a room is 1.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 104 reviews
Value for money
Show reviews from:
Featuring a restaurant and bar onsite, this Big Bear Lake, California resort is 5 minutes’ drive from Alpine Slide at Magic Mountain and Big Bear Lake. Big Bear Solar Observatory is 5 miles away.
Score from 172 reviews Good
Located on a private beach on the shores of Big Bear Lake, this resort offers free Wi-Fi and is 0.3 miles from the Alpine Slide at Magic Mountain.
Score from 359 reviews Good
This hotel is one block from Big Bear Lake and is 4 miles from the Big Bear City Airport. The hotel offer barbecue facilities and rooms with free Wi-Fi.
Score from 310 reviews Good
This Bavarian-style lodge offers both guest rooms and cottages. A seasonal outdoor pool and hot tub is available for guests and rooms offer satellite TV. The Village is 10 minutes’ walk away.
Score from 263 reviews Good
This will be my place to stay when I snowboard. Breakfast was a great amenity.
The lack of climate control in room. Low wifi bandwidth and 6 stairs on 2nd floor going down after using elevator.
Location, cleanliness, breakfast service
Could not control room temperature because temperature control was centralized by hotel. As result we could do nothing to cool room for comfort. Everyone in family complained all night long because it was difficult to get to sleep as well. Won't stay there again because of room temperature issue
Great Breakfast, supery cozy room
The breakfast was ok. Unable to use the fireplace.
breakfast, patotes bad hard. and bacon no good.
location breakfast is included parking
wifi is better but not great towels too thin/over used
Bellman extremely helpful and went out of his way to serve us. Breafast staff very quick at serving our mean. We enjoyed our stay.
Facility is showing it's age a bit. Could use some updating.
Amenities of the room: the fireplace (even if this one is a fake... it's so charming and it really warms the room), the old style furnitures, the balconny... The quietness of the room and of the hotel in general The brekfast (large choice of food, served on real dishware and not only on plastic dishware as it is most often the case in the US) The location (very charming mountain village)
The lack of a laundry service (no "same day" laundry service, and no "coin laundry" too)
the fireplace ,spa tub and location. also the complimentary breakfasts
room did not come with microwave and refrigerator unless requested. [if available ]. there was no luggage rack and had to keep luggage on the floor.
I loved everything about this hotel
Really breakfast could of been better :( but for a free breakfast I won't complaine
There was no sauna as advertised
Very accommodating staff. Great atmosphere from the minute you enter the parking lot; all that was missing was some snow. Fantastic dinner that night and the best complimentary breakfast ever the next morning. Very comfortable and inviting rooms.
Retrofitted hallway ceilings to cover fire sprinkler system put ceiling panels much lower than expected. An issue for me, (6'10"), but no major concern. Looked "out of place " with the rest of the building.
We have stayed three years in a row in hotels in Big Bear Lake California for the local Oktoberfest, and this was by far the best place we have stayed at, and we will stay here again. Most places in Big Bear do not even offer housekeeping on weekends, if you can believe, but The Best Western Big Bear Chateau treated us like any other modern hotel would treat their guests, like people that they wished would return. The lounge at the hotel was also just perfect for a drink and a bite to eat after a long day of mountain air. We had a great stay and will be back next year for sure.
location, nice exterior, breakfast
old furniture, hotel controls heat and air conditioning.
The staff were very helpful and we were able to print our boarding cards and also we were able to access our room early. The receptionist was helpful about buying items to parcel up our wine. The cooked breakfast was cooked to order. The orange juice was good. The room had a pleasant view and was quiet.
The room was very clean.beds were very comfortable.loved the free breakfast.great service.we will stay here again.
Did not have any negative comments.the staff was friendly.the person that cleaned our room every day did a great job.the hotel was close to everything we needed.got a great sleep every night.we stayed for three nights.even though the hotel was fully booked we were comfortable in our room and did not here any noise from other rooms.
Everything! great place, quiet, fantastic breakfast, clean. Great floor layout! Great bathtub!
The sheets! I could not sleep. All night I constantly woke up trying to figure out how to avoid the darn sandpaper bed sheets!
It was very clean, the staff was very nice (I requested a microwave to reheat my baby's food and I got it in less than 2 minutes) Breakfast was great they made your omelettes :)
The room they gave us was a little noisy (close to the ice machine) and we have a 7 month old so we got a little bit of trouble falling asslep.
I appreciated the staffs willingness to make our stay enjoyable.
I have no negative comments, it was a very enjoyale stay.
very quiet hotel very friendly staff nice pool area good breakfast quality
Location of the hotel ideal for a couple of days in the ski resort; the local village has many nice restaurants. Breakfast at the hotel wasn't bad either; A really nice stop over for one or two nights
Breakfast, location, staff very good to excellent. Pool and spa good. Wifi good.
Maid service so-so, left coffee mess. Beds not real comfortable. Cost seemed a little high for slow season.
The grounds were immaculate, the staff was very friendly, and the restaurant/bar restaurant was excellent and ample
The room was a little warm. Luckily we brought a tower fan which did keep us comfortable, and we were sorry to see that the room did not have a refrigerator.
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