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42200 Moonridge Road, Big Bear Lake, CA 92315, United States of America – Show map
Excellent location – rated 9.1/10! (score from 78 reviews)
Rated by guests after their stay at Best Western- Big Bear Chateau.
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178 properties in Big Bear Lake
Including hotels, apartments, villas and more.
78 verified reviews
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Best Western- Big Bear Chateau's staff speaks: English
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Outdoor Pool (seasonal)
Golf Course (within 2 miles), Skiing, Fitness Center, Game Room
Food & Drink
WiFi is available in all areas and is free of charge.
Wired internet is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
Vending Machine (drinks), 24-Hour Front Desk, Baggage Storage, Concierge Service, Meeting/Banquet Facilities, Business Center
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating
From 4:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children or adults stay free of charge when using existing beds.
One older child or adult stays free of charge in an extra bed.
Cribs are not available.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Pets are not allowed.
When booking more than 10 rooms, different policies and additional supplements may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 78 reviews
Value for money
Show reviews from:
On a private beach on the shores of Big Bear Lake, this resort offers free Wi-Fi and is 0.3 miles from the Alpine Slide at Magic Mountain.
Score from 298 reviews Good
This hotel is one block from Big Bear Lake and is 4 miles from the Big Bear City Airport. The hotel offer barbecue facilities and rooms with free Wi-Fi.
Score from 302 reviews Good
Just a 5-minute walk from Big Bear Lake Meadow Park and tennis courts, these cottages feature a fireplace and free Wi-Fi. The Snow Summit Ski Resort and The Village are 1 mile away.
Score from 72 reviews Wonderful
Featuring a hot tub, these Big Bear Lake, California accommodations are just 2 miles from water activities on Big Bear Lake. Log cabin-inspired, each room, suite and cottage features free Wi-Fi.
Score from 61 reviews Very good
We have stayed three years in a row in hotels in Big Bear Lake California for the local Oktoberfest, and this was by far the best place we have stayed at, and we will stay here again. Most places in Big Bear do not even offer housekeeping on weekends, if you can believe, but The Best Western Big Bear Chateau treated us like any other modern hotel would treat their guests, like people that they wished would return. The lounge at the hotel was also just perfect for a drink and a bite to eat after a long day of mountain air. We had a great stay and will be back next year for sure.
location, nice exterior, breakfast
old furniture, hotel controls heat and air conditioning.
The staff were very helpful and we were able to print our boarding cards and also we were able to access our room early. The receptionist was helpful about buying items to parcel up our wine. The cooked breakfast was cooked to order. The orange juice was good. The room had a pleasant view and was quiet.
The room was very clean.beds were very comfortable.loved the free breakfast.great service.we will stay here again.
Did not have any negative comments.the staff was friendly.the person that cleaned our room every day did a great job.the hotel was close to everything we needed.got a great sleep every night.we stayed for three nights.even though the hotel was fully booked we were comfortable in our room and did not here any noise from other rooms.
Everything! great place, quiet, fantastic breakfast, clean. Great floor layout! Great bathtub!
The sheets! I could not sleep. All night I constantly woke up trying to figure out how to avoid the darn sandpaper bed sheets!
It was very clean, the staff was very nice (I requested a microwave to reheat my baby's food and I got it in less than 2 minutes) Breakfast was great they made your omelettes :)
The room they gave us was a little noisy (close to the ice machine) and we have a 7 month old so we got a little bit of trouble falling asslep.
I appreciated the staffs willingness to make our stay enjoyable.
I have no negative comments, it was a very enjoyale stay.
very quiet hotel very friendly staff nice pool area good breakfast quality
Location of the hotel ideal for a couple of days in the ski resort; the local village has many nice restaurants. Breakfast at the hotel wasn't bad either; A really nice stop over for one or two nights
Breakfast, location, staff very good to excellent. Pool and spa good. Wifi good.
Maid service so-so, left coffee mess. Beds not real comfortable. Cost seemed a little high for slow season.
The grounds were immaculate, the staff was very friendly, and the restaurant/bar restaurant was excellent and ample
The room was a little warm. Luckily we brought a tower fan which did keep us comfortable, and we were sorry to see that the room did not have a refrigerator.
The Jacuzzi was out of order. We really wanted to relax in it. That was the only negative.
The location and staff were great. The morning breakfast was very nice.
The beds were very firm and tough in the back. The central air and heat was very loud and if turned off made for difficult sleeping environment.
Breakfast was very good!
I can't remember the last time that my room was this cheap, and this included pretty rooms, helpful staff, pool, breakfast and noon checkout.
It would be nice to have a fridge in the room.
The help, welcome and hospitality we received from Manager Penny Dodge was exceptional. We look forward to returning next year.
The room was clean and comfy, the staff was very friendly and helpful. The location was very good, close to everything.The breakfast included was a plus.
The room was quiet, except for the person upstairs,I wish I would have asked for a balcony overlooking the pool.
We loved our lower level, as it had close access to the pool and game area. The back of the hotel was very nice as well, beautiful trees.
The walk from the back of the hotel because of the gate lock at the pool during the evening. There should be another door that gives you that access. Also the potatoes were not cooked all the way through.
From check-in to check-out the staff was friendly & helpful. The entire facility was immaculate and smelled freshly cleaned at all times. We enjoyed the gorgeous pool and spa.
There wasn't anything we disliked. Will definitely stay again and pass on to friends and family.
Staff was great, very accommodating. Location was perfect. Full breakfast was tasty and appreciated.
Could hear the conversations from room 102 (we were in 104) as if they were standing in our room. I often hear mumbles in the neighboring rooms and am not bothered by it. But this was loud and clear, most likely coming through the connecting door. The Front Desk controls the templates in your room. Half the year is heat and the other half AC. Seemed odd that AC was only option in June considering it gets quite cool at night. Had to turn on fireplace to get warm.
Front desk staff were very helpful and knowledgeable about Big Bear
Morning kitchen staffer was loud and talked to much to other staff
We loved our stay at Best Western Big Bear. We loved our room with balcony over looking the pool area. Very comfortable. Beautiful king bed with great pillows :))
We enjoyed the place , the breakfast was excellent , the staff very friendly . We are coming back for winter . Karla Lievano from Long Beach !!!
Loved the location & the hotel lobby is very grand, would love to return here in Winter.
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