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Most recent booking for this hotel was yesterday at 19:00

Score from 106 reviews Excellent 8.8/10

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Most recent booking for this hotel was yesterday at 19:33

Score from 47 reviews Very good 8/10

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hotel Surrounded by the majestic Blue Ridge Mountains, this hotel features a heated indoor pool and an exercise room. It also provides 24-hour vending machines and a laundry room.

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The Highlands at Sugar

hotel Featuring an indoor pool and a fitness center, these apartments are in Banner Elk, North Carolina.

Most recent booking for this hotel was yesterday at 14:25

Score from 31 reviews Very good 8.3/10

Newest reviews for Best Western Mountain Lodge At Banner Elk

  • Donna
      United States of America
    August 17, 2014

    All of the staff were exceptional! Very helpful. I was visiting with my elderly grandmother, who was having some difficulty with the low commode. Shannon, the manager went out and obtained an extension for her! Wow! That was above and beyond! Also, Mary made breakfast fun! Everyone was professional and friendly!

    The room was small.

    9.6

  • Alberta
      United States of America
    June 30, 2014

    location - central to other areas of interest, i.e., Boone, Blowing Rock, Grandfather Mountain, etc.

    There was an unpleasant odor in the room so had to purchase room deodorizer to stay. The breakfast food was fair but the breakfast staff was excellent.

    7.5

  • Edward
      United States of America
    June 26, 2014

    Staff took care of everything. Even putting my ice packs in freezer for me to re-freeze them for the next day of travel. Great breakfast!

    Nothing, very enjoyable stay.

    10

  • Harold
      United States of America
    June 20, 2014

    Room was very nice--bed was comfortable--good location.

    10

  • Kira
      United States of America
    March 13, 2014

    Breakfast was good, main lobby was nice too. Staff was good, rooms were recently upgraded, so good too!

    Walkways were Extremely slippery and someone could easily slip and fall! Really bad surface for wintry mountains!!

    7.5

  • Anonymous
      United States of America
    March 11, 2014

    all the staff was friendly and helpful but Betty who ran the breakfast area went beyond her job to make everyone feel special and at home> Definately one of the nicest people we ever met1

    rEALLY NEED TO INSTALL VENT FANS IN THE BATHROOMS!

    7.9

  • Tara
      United States of America
    February 24, 2014

    Staff

    9.6

  • Yiying
      China
    February 18, 2014

    good location with many shopping malls, many restaurants nearby.

    7.5

  • Anonymous
      United States of America
    February 16, 2014

    Location close to Sugar Mountain

    Room was small

    7.9

  • Anonymous
      United States of America
    February 6, 2014

    The staff were exceptional--very friendly and helpful.

    It's an older motel that could use some updating. Very clean though. Also, the walkways are extremely slippery when wet, though it is well signed.

    8.3

  • Wily
      United States of America
    December 29, 2013

    The location, cleaness, and the people were very nice!!!

    We did not have hot water in any of the 3 rooms we had! Being soo cold that was really bad! Breakfast stuff needs to get another waffle machine, there is only 1 for all the guests. It is crazy!!! Beds were ok, they can be better to have a better rest!

    9.6

  • Anonymous
      United States of America
    December 27, 2013

    Room was kept clean, refrigerator and microwave had been added since we stayed last, breakfast was good

    Need larger, more comfortable pillows

    10

  • Arthur
      United States of America
    December 27, 2013

    Everything

    No Bar

    9.6

  • Kamil
      United States of America
    December 2, 2013

    Very friendly staff...

    The rooms are a little small...

    6.7

  • Jacqueline
      United States of America
    December 2, 2013

    The staff was super friendly and breakfast was yummy.

    8.8

  • Anonymous
      United States of America
    December 1, 2013

    perfect location, nice+comfort staff, clean room, good breakfast...

    no indoor swiming pool...

    10

  • Anonymous
      United States of America
    November 2, 2013

    Breakfast

    After contacting Best Western to let them know that we were both disabled, we did not get a room that had the proper items in the shower[ railing to hold on to]. We had walk around the building to get to our room while getting our baggage there also. The bed mattres on both beds were worn out, it felt like you were going to go through the bed. not a pleasent stay at all considering i have had 2 back operations. Also had to put up with construction in front of the door all evening and next morning. This was not a good booking at all.

    5.8

  • Anonymous
      United States of America
    October 17, 2013

    Price and location made this a great place to stay

    Facilities are old

    7.9

  • Anonymous
      United Kingdom
    August 19, 2013

    The views and the facilities in the room. Bed was very comfortable as had a thick mattress protector.

    Foam plates and coffee cups in the breakfast room.

    9.6

  • Steven
      United States of America
    July 8, 2013

    breakfast was excellant and Naomi & Mary went above and beyond for great service & hospitality

    rooms need to be updated & pool needed cleaned

    8.3

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