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Newest reviews for Best Western PLUS Sebastian Hotel & Suites

  • Patrick
      United States of America
    August 30, 2014

    Location was good and staff was friendly.

    The bathroom could have been cleaned better. Hair was found on toilet and bathtub. But the worst part was that all three of us woke up with bug bites all over our bodies.

    5.4

  • Marie
      United States of America
    August 27, 2014

    The friendly and courteous staff made me feel right at home

    10

  • Anonymous
      United States of America
    August 1, 2014

    We reserved a king room and when we went to our room it was not a king the front desk said nothing could be done?? Also we left our room at 9:30 am and returned at 2:30 pm and and our room had not been cleaned

    8.3

  • Pat
      United States of America
    July 28, 2014

    Big parking lot for boats,,,,

    7.1

  • Marie
      United States of America
    July 27, 2014

    The friendly staff and clean accommodations. Yes, going back and forth from Naples and will be staying there again and again.

    10

  • Robert
      United States of America
    July 8, 2014

    Location is very good. Boat trailer parking is provided. Complimentary breakfast is very good.

    Not only did they not clean our room during our stay but none of the other 4 room guests got their room cleaned either. No clean towels were provided numerous guests after second night.

    5.8

  • Teresa
      United States of America
    July 2, 2014

    Breakfast was awesome; I loved the bacon!!! More seating would have been good, but you can't just go tearing down walls to add tables and chairs. Perhaps there were just some hungry guests.

    The manager/host that was on duty the afternoon we checked in wasn't friendly at all. Luckily when we came back at a later time, the staffing had changed.

    9.2

  • Marion
      United States of America
    May 15, 2014

    Location was close to work.

    Dirty refrigerator outside was sticky and a half gallon of open milk was inside. Number of bath towels started at 4 and decreased daily to only one. Hair dryer didn't work after about one minute. At my third trip to breakfast, 3 out of 3 times the eggs were gone and people were waiting for them, but, no one was cooking them. Sleaze bag hotel in a great location with poor management. House keeping went home at 2:30 pm, so my room was left dirty after a night of colon prep for colonoscopy, I was left with no toilet paper, and used towels and wash cloths. Scratched the bottom of my car while driving into and out of the steep driveway. Light bulb in bedside lamp was burned out, so I took it out of the fixture and placed it next to the lamp to signal housekeeping to take a look and replace it. Not replaced until I called front desk about it. Some staff members were unpleasant.

    3.8

  • Terry
      United States of America
    May 9, 2014

    Great hotel, close to river for fishing, breakfast was good. Good parking for our boat.

    Check-in was challenging, desk person was overwhelmed. Room could have been cleaner.

    6.7

  • Helen
      United States of America
    May 3, 2014

    Deferred maintenance is very obvious, room smelled of smoke and a c not on, lack of staff, no one cares, poor value.

    3.8

  • Gerard
      United States of America
    April 18, 2014

    Great hotel

    Nothing

    10

  • Susan
      United States of America
    February 22, 2014

    complimentary breakfast was well staffed and well stocked clean towels each day very quiet cheerful, helpful staff

    no soap was provided; was told that the shipment had not come in. We had to buy bar soap for sink and shower at local grocery store no coffee (in the room) was provided; again out of stock, no shipment, was the explanation fridge contained 3 beers from the prior occupant

    5.5

  • Troy
      United States of America
    December 18, 2013

    location close to event

    Couldn't get military rate thru the online booking (wasn't a option)

    9.2

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