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Newest reviews for Best Western Plus Sovereign Hotel - Keene

  • John
      United States of America
    August 25, 2014

    The staff did everything they could to make our stay pleasant. And the hotel is in a great location to visit Keene, NH.

    It will be much nicer once the construction is done.

    8.8

  • David
      United States of America
    August 12, 2014

    room was fine

    only one kleenex in box,

    6.7

  • Anonymous
      United States of America
    August 7, 2014

    Not being able to change rooms when I speicifly booked a non smoking room and ended up having to stay with the smoking room. Staff wasn't helpful or accomdating when i asked to switch, I got a one word answer.

    3.8

  • Pamela
      United States of America
    August 7, 2014

    Great staff and convenient location. Nice breakfast! Pool was warm.

    A bit run down but they were going thru renovations

    8.8

  • Elliott
      United States of America
    July 29, 2014

    Room was lovely. Staff were friendly and helpful. The fact one can bring a dog, awesome!

    The breakfast was very disappointing. Paper plates in a 3 star hotel. Also the selection of food and quality of food was very poor. the fact there was no bacon was a surprise also. During my stay there were two bags of trash by the ice machine in the corridor. That didn't look nice. It is totally fine for them to be there maybe an hour or two. Being there in the later afternoon and still still there when I go for breakfast the next day. That is not.

    7.9

  • Alan
      United States of America
    July 27, 2014

    Comfortable bed. Spacious room.

    Reservation from Booking.com mishandled. Room sound insulation is poor.

    5.6

  • Kelsy
      United States of America
    July 23, 2014

    Shower clog,

    4.2

  • Anonymous
      United States of America
    July 22, 2014

    The beds and pillows were unbelievably comfortable!

    7.5

  • Anonymous
      United States of America
    July 22, 2014

    comfortable beds -- clean bathrooms, good AC -- lady at check-out very nice

    dark -- asked for 2 chairs -- did have but one was fold out sofa that didn't totally fold in -- so very difficult -- no hot water in a.m. did not tell us under construction--think you need to say if charging full price Staff at check in--hmm--not gracious nor welcoming--no screens on balcony doors

    5

  • Vallerie
      United States of America
    July 21, 2014

    I booked a King room and the staff member had no explanation for me for why we were given two queens in a smoking room. He just said that was all they had and just asked for my credit card. The smoke gave me a headache and we left with a lot of our belongings wreaking of the smoke as well.

    4.6

  • Michael
      United States of America
    July 11, 2014

    Convinant that there was a resteraunt on the properly.

    Property under construction and was messy in the reception area. Price could have been better for the inconvinance. No elevators had to carry luggage up steps.

    5.8

  • Anonymous
      United States of America
    July 8, 2014

    Convenient location

    Hotel lobby/common areas under renovation. No place for kids to go other than pool area to sit/unwind.

    5.8

  • Celso
      United States of America
    July 7, 2014

    location, staff, great experience. thank you

    9.6

  • Kathleen
      United States of America
    July 6, 2014

    Big room, and the bed was awesome!

    The chocolate smeared on the tv controller. The chocolatewrappers on the side of my bed, and the beer bottle caps all over the floor.

    7.1

  • Andrew
      United States of America
    July 3, 2014

    The room was very clean and nice. The holding was under renovations - mostly lobby area but that aside our stay was great.

    The drain in the shower/tub didn't drain very quickly nor did the sink.

    8.8

  • Kim
      United States of America
    July 1, 2014

    The location. And the area for cookouts with a grill.

    the room smelled. We were at the very end of the hall where the door slammed all night and people were loud. I called the desk about 11pm because by daughter needed to get up at 6am for a softball tournament and they were less than helpful. Wouldn't stay at Best Western again! Ever!

    4.2

  • Sherri
      United States of America
    June 29, 2014

    location to everything

    dirty due to construction, some staff at front desk not helpful or friendly. publicized having washer/dryer but didn't due to construction. Dishonest

    6.7

  • Anonymous
      United States of America
    June 29, 2014

    accomadations were easy to make, the location was perfect for our reason to be there.

    On going renovations in the lobby. were rather inconvenient, but understandable. We will have no/issue with staying again.

    8.8

  • Sherri
      United States of America
    June 26, 2014

    everyone was quite friendly. Restaurant was good food and service.

    Construction workers left a big mess and tracked dirt. Not the fault of hotel employees. Sliding glass door didn't actually lock

    7.5

  • Anonymous
      United States of America
    June 8, 2014

    room very comfortable ;nice décor; good beds ;clean facility ;very good breakfast

    construction at front door but this is a temp situation so I would give it a pass

    7.5

  • Scott
      United States of America
    June 4, 2014

    Availability of smoking room with king size bed. Plenty of pillows. Bed was very comfortable. Wifi worked with no issues. TV channel choices were good for a hotel in a little town like Keene.

    No Pepsi/Mountain Dew machine. Would have been nice if bananas were available for breakfast. Door stuck when you tried to pull it open. Bathroom is too small.

    7.1

  • Jennifer
      United States of America
    June 3, 2014

    They were under construction and the place was a disaster. It was not only dirty, it was unsafe.

    4.2

  • Anonymous
      Canada
    May 18, 2014

    the room is spacious and clean

    the hotel was a construction site. It should not be used at this time. The lobby, the first floor, the exercice room, and the front entrance are being renovated or used up by renovation materials. The wifi was not functional. The entrance staff lady (at night) was unable to indicate me how to reach my room which was in some sort of 'annex'. She was clueless and not particularly helpful. The breakfast was poor.

    6.3

  • Danny
      United States of America
    May 7, 2014

    irish pub

    ac didn.t work in room so had 2 pack and change room,Rooms did not get cleaned that good.

    5.8

  • Catherine
      United States of America
    April 29, 2014

    Very comfortable bed; convenient location; excellent (and usable) climate controls. We slept really well - which was the key point!

    Sign for entry to parking area should have been bigger - would have been very hard to see at night had we not known what to look for and roughly where. Complimentary breakfast hours are VERY limited so we missed it completely.

    9.2

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