Best Western Plus President Hotel at Times Square  

Not really alot I liked about the Hotel except the location, Oh and the concierge was helpful

Very poor experience. Firstly the pictures on the website to not allow you to appreciate the poor quality and small size of the rooms. I arrived and my heart sank when I viewed the room. The window looked into a wall and there was not enough room to open my suitcase. We had to upgrade to a larger room at a cost of 200 dollars extra. Equally a poor experience. The bathroom was small and inadequate. The overall cost was the same as the best hotels in nyc, even though the experience was extremely poor. In fact it ruined our whole holiday. The staff were completely unhelpful and did not want to deal with me at all. The manager promised a better room at no extra cost but kept bouncing us between similar rooms and charged us for the inconvenience. I requested a refund but was told this would not happen and that the fault lay with booking.com for the choice of pictures. They had told me that there had been several complaints of a similar nature. He would not even talk to me in person instead over the phone at the reception. I would not recommend this hotel under any circumstance. In fact I would not house my dog in this hotel after the experience I have had. Go spend your hard earned money in a better hotel with a better quality of room and service and do not be fooled by the pictures.

The location is brill ,doormen and bell boys werefriendly also,manger helpful when needed.. Not much more to be honest,had a great wk in new york but this hotel was big downside..

After been treated rude at check in by staff not even looking or talking directly to us.. Went up to room and an hr or so after unpac king its defo not nice to see 2 mice yes mice run across floor in room ,went down to front desk not an apology just an offer of a diff room...when moved to diff room in other side hotel it was a bit bigger room but our bed not made proper any day just covered over with top sheet,a lot left to be desired never go back here or defo not recommend it.

Location

I prepaid for the room and upon checkout they charged my credit card again and are now refusing to refund the amount. I feel that this is a black mark against both booking.com and the hotel. I have supplied copied of my bank statements and dates of charges and have double paid for what was meant to be a better booking option.

Location

worst housekeeping ever, bathrooms ever cleaned ? not sure...

Wi-fi was very slow, no one would get us a cab, instead they wanted to get us a car service. The room was too hot, the engineer came up to fix it and made it hotter. There were not enough towels when we checked in. Pull out bed was uncomfortable. The service was very poor I would not recommend this hotel to anyone! I would never stay there again, especially for the price and the service.

location

staff very unfriendly not helpful. i would never recommend this hotel to anyone that I care about.

There was no a single thing about the hotel that would make me ever go there again or recommend to anyone. On my three night stay , the room was only cleaned once. The sheets were not changed. The mattress was horrible and the pillows were like a deflated car tire. I had sleepless nights. There was no Bulgar proof on the only window in there and the night stands were horrible filthy with dust. The only table in the room was broken and looked like junk. For the price that i paid i expected better. I spent all my time after shopping sitting down at bars because i dread going back to the Hotel. It was a bad experience.

Location was awesome. Lobby was modern and so was our room. Spacious suite. Front desk staff helpful with directions and greeted with a smile.

Dirty suite and hallways. Unresponsive housekeeping and maintenance staff.

Excellent service all the way.The location even makes it more interesting as par shopping inerest. Environment very homely.

Not all the front desk staff are very courteous and friendly.others were wonderful.

The Location, Fast free internet, nice look and feel.

Unfriendly and not very clean...

Very comfortable. Ideal for shopping. Central location

Room that was booked wasn't available to us and we had to split our party of 3 into two rooms for 2 of the nights. Asked if we wanted to cancel our booking even though it states that no cancellation can occur. We had travelled from Ireland where did he think we were going to go !!! Offered free breakfast by way of apology and an upgrade but we didn't get an upgrade we stayed in the Junior Suite for the remaining 3 nights which was what we had booked.

Excellent location.

Check in staff quite indifferent, the lady at front desk seemed not happy at all to do her job, no greeting / welcome / smile whatsoever. Port-man when offered tip after helping with my one piece of luggage complained that he is working outside suggesting a bigger amount. I found this quite rude. Room was small even for a deluxe queen but enough for the two us us. Housekeeping did a good job any time we needed it. Fair experience except some unfriendly / rude staff.

rooms too small! hotel was very hot! tempature was not controlled in rooms but by front desk!