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50 West 36th Street, New York City, NY 10018, United States of America – Show map
Excellent location – rated 9.3/10! (score from 767 reviews)
Rated by guests after their stay at Best Western Premier Herald Square.
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769 verified reviews
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Best Western Premier Herald Square's staff speaks: Spanish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
All older children or adults are charged USD 20 per night when using existing beds.
Any additional older children or adults are charged USD 20 per night for extra beds.
One child under 4 years is charged USD 10 per night in a crib.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 767 reviews
Value for money
Show reviews from:
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Just a 4-minute walk from the famous Empire State Building, this Manhattan hotel features a rooftop bar. The classically furnished rooms include free Wi-Fi, a flat-screen TV and iPod docking station.
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Location, breakfast, most of the staff
Everything! Location, staff, cleanliness, comfort... Everything was perfect.
This hotel was in an excellent spot in downtown Manhattan! We were within walking distance to a lot of main attractions, and near the subway to get to farther locations. The staff was extremely nice and helpful. The rooms were spotless and the maid service was excellent. The free breakfast that was included was also very tasty, and they provided a lot of different options to please everyone. The rooms are small but that is to be expected in NYC. The beds were extremely comfortable. I also loved that they provided 4 pillows, which most hotels don't seem to do. The bathrooms were also really nice. Everything is very modern and up to date. Very nice hotel, will definitely stay here again next time!
The only complaint I had was that the windows did little to shut out the noise outside. I understand though that New York is a very loud city so this is near impossible and probably is the same with all hotels in NYC. If noise is a problem for, I suggest bringing earplugs, they make a huge difference.
Pro: Front desk staff were kind and accommodating. That’s about the only positive.
Cons: The room is on the small side, but doable and didn’t bother me. Zero internal soundproofing. I could hear the person in the room next to me sneezing. The doors to the rooms are so loud!! The constant slamming sound makes it impossible to sleep at night. Housekeeping is always present on the floor, starting at 8:00am - It was such a disturbance. This also means be woken up at 8AM by vacuuming, banging and housekeepers talking VERY LOUDLY to one another ( this happened 2 of 3 mornings of my stay). This was my biggest issue and main reason for my negative review. I don’t know how mgmt allows them on the floors so early in the morning. I don't know that I've ever had a more frequently interrupted sleep. Unfortunately, I would never recommend this hotel to anyone.
The place only
The place was not wide
+Wi-Fi +Location +Housekeeping +Breakfast +Friendly reception +Free coffee/tea +Quick check in/out
-Noise from heater/elevator
The location is absolutely perfect! Just a few blocks away from Times Square, Rockerfeller Center, Empire State Building, Macy's and many others. As for the hotel the interior is excellent! You are getting the best bang for your buck. They have an amazing continental breakfast, gym, business center, lounge with drinks and small plates. This hotel literally has everything you need. In addition they have the most friendly and helpful staff you could ask for!
The room is on the small side, but I guess that's just what New York city is like.
the check-in is at 10:00 am
Location Breakfast Staff Clean
Bedrooms a litle bit small for family with children
Perfect location. Room is clean but a bit small.
too many people lining up for breakfast every morning.
We liked the attitude at the reception and the possibility to get quickly a lit of interesting places.
Location Staff Free Breakfast Good Shower
Rooms Are Small Wifi Was Terrible
Great localization! Delicious breakfest! Great staff! Very Clean and confortable!
I had no problems. It is not the cheapest choise but it is worth it!
Great location, free coffee, decent sized rooms, new bathrooms. Breakfast was excellent
Booking.com does NOT show the right photo's for the room you book. Which in this case leads to a whole different experience! Staff wasn't helpful, I found pieces of nuts on the ground when I enter the room.
Omg!!!!! The staff was very nice warm!!!! But the decor blew me away it was so not expected very high end looking but price was very nice also!!!! Let's not forget about breakfast open at 6:30 on time and welcoming
Loved the location ,only around the corner to Empire state, short walk to times square and top of the rock, around the corner to subway, which takes you to central park etc. Friendly, helpful staff, good hot breakfast included free tea, coffee and water station in lobby, comfortable rooms and bed, excellent meals next door too.
Nothing really, it is new York so it's busy just take ear plugs, I did and slept like a baby.
Location Room Staff
Breakfast - awful Wi-fi useless Pillows - cheap foam
Location was good. Just a short walk to Times Square. Free coffee in the lobby. Received voucher for complimentary drink at the hotel bar upon check-in.
Herald Square subway station is 10-15 minutes walk away (with luggage).
Comfortable, Clean, Pleasant
It's a little small. Don't book if you like big rooms.
Perfect location! Helpfull and friendly staff in reception and other facilities! Beautifully designed and comfortable room! Clean bathroom!
Lots of smelly garbage just outside the entrance is the first sight of the hotel upon arrival and that gives a bad impression of the hotel! Constant noise outside the window from fans.. Plastic forks and nives at breakfast is not what someone expects at a hotel of this price range and is not consistent with the profile of the hotel as environmentaly friendly! Very poor breakfast buffe as well.
The size of the room and cupboard very small!
Fantastic location and friendly helpful staff. Breakfast included.
Although room very comfortable and has everything you need, space a bit small between beds especially if youre only staying over for two nights and dont want to unpack your suitcases. Little storage in room for suitcase even once it has been unpacked. In spite of this I will stay in this Best Western everytime I travel to New York. Thank you!
Everything was fantastic! Thank you to the staff who made our trip wonderful.
Maybe, some homemade pancakes for breakfast.
Clean, modern rooms in a very central and convenient location. Reception and Bellman (Lou) friendly and helpful. 5mins walk to penn station, and times square/broadway. Short walk to the start of the Highline.
problem with the keys not working - a number of times each of us had to get new keys set has they kept deactivating. rooms on the small side - not much space around the beds, but predict this to be a common problem across all similar hotels in NYC.
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