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50 West 36th Street, New York City, NY 10018, United States of America – Show map
Excellent location – rated 9.3/10! (score from 715 reviews)
Rated by guests after their stay at Best Western Premier Herald Square.
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532 properties in New York City
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715 verified reviews
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Best Western Premier Herald Square's staff speaks: Spanish, English
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Food & Drink
WiFi is available in all areas and is free of charge.
No parking available.
Vending Machine (drinks), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Fax/Photocopying
Newspapers, Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning
From 3:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
All older children or adults are charged USD 20 per night when using existing beds.
Any additional older children or adults are charged USD 20 per night for extra beds.
One child under 4 years is charged USD 10 per night in a crib.
There is no capacity for extra beds in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 715 reviews
Value for money
Show reviews from:
Right next to Grand Central subway station, this luxury Manhattan hotel features on-site dining and the 24/7 StayFit fitness center. Elegant rooms feature a flat-screen TV and an iPod docking station....
Score from 933 reviews Good
This stylish Manhattan hotel is located in the Theater District and is 3 blocks from Times Square. It offers a 24-hour gourmet pantry and rooms with a 32-inch flat-screen TV.
Score from 2500 reviews Very good
Within one block of the Empire State Building and other Manhattan attractions, this hotel offers a free hot breakfast every morning and guest rooms with free high-speed internet access.
Score from 638 reviews Very good
This Manhattan hotel is across the street from Madison Square Garden and Penn Station. The hotel offers a gym and a tour desk with ticket services.
Score from 11668 reviews Review score
The staff was excellent. The premises and rooms were perfectly clean. The breakfast was surprisingly good. Even the fresh coffee and lemon water in the lobby were fresh and a nice touch. Also the incredible view of the Empire State Building from our back room window was a startling and wonderful surprise.
The room windows were either not double paned or cheap ones, and certainly did not have storms. The cold poured into our room. The heater could warm the room up adequately, but not completely and the cold poured in. It is a real problem. One that would keep me from staying again except in warm seasons. .
The area of the hotel. I asked one of the staff a question, they knew the answer.
The location, only a few minutes walk from the Empire State building.
Plastic or paper disposable plates, cups and cutlery were used for breakfast. Porcelain and glass would be more environmentally friendly.confortable
What I didn't like was the staff was very judgmental , rude and unkind being that my partner accompanying my visit is identified as a transsexual. The bed in the room was poorly constructed and as a result, she fell and cut her leg and was bleeding and the staff was very inattentive and in bothered that she was injured due to poor construction of the bed which had a sharp metal plate at the corners. After the incident , their focus was to get us out no later than the forementioned checkout time not taking into consideration that the malfunction of the hotels facilities inflicted injury onto a guest.
Awesome staff! Very friendly and professional.
Breakfast was pretty lame.
The bar on site
Reception staff were lovely friendly and cute :)
Amazing helpful and friendly staff
Staff were very helpful in telling us how to ride the subways and where to go etc. The free breakfast was great! And The room was a little small but more than enough for us! I'd definitely go here again!
but on the other hand the manager & a cleaning lady had a fight in the elevator while I was in it which was not professional.
Location, breakfast, most of the staff
Everything! Location, staff, cleanliness, comfort... Everything was perfect.
This hotel was in an excellent spot in downtown Manhattan! We were within walking distance to a lot of main attractions, and near the subway to get to farther locations. The staff was extremely nice and helpful. The rooms were spotless and the maid service was excellent. The free breakfast that was included was also very tasty, and they provided a lot of different options to please everyone. The rooms are small but that is to be expected in NYC. The beds were extremely comfortable. I also loved that they provided 4 pillows, which most hotels don't seem to do. The bathrooms were also really nice. Everything is very modern and up to date. Very nice hotel, will definitely stay here again next time!
The only complaint I had was that the windows did little to shut out the noise outside. I understand though that New York is a very loud city so this is near impossible and probably is the same with all hotels in NYC. If noise is a problem for, I suggest bringing earplugs, they make a huge difference.
Pro: Front desk staff were kind and accommodating. That’s about the only positive.
Cons: The room is on the small side, but doable and didn’t bother me. Zero internal soundproofing. I could hear the person in the room next to me sneezing. The doors to the rooms are so loud!! The constant slamming sound makes it impossible to sleep at night. Housekeeping is always present on the floor, starting at 8:00am - It was such a disturbance. This also means be woken up at 8AM by vacuuming, banging and housekeepers talking VERY LOUDLY to one another ( this happened 2 of 3 mornings of my stay). This was my biggest issue and main reason for my negative review. I don’t know how mgmt allows them on the floors so early in the morning. I don't know that I've ever had a more frequently interrupted sleep. Unfortunately, I would never recommend this hotel to anyone.
The place only
The place was not wide
+Wi-Fi +Location +Housekeeping +Breakfast +Friendly reception +Free coffee/tea +Quick check in/out
-Noise from heater/elevator
The location is absolutely perfect! Just a few blocks away from Times Square, Rockerfeller Center, Empire State Building, Macy's and many others. As for the hotel the interior is excellent! You are getting the best bang for your buck. They have an amazing continental breakfast, gym, business center, lounge with drinks and small plates. This hotel literally has everything you need. In addition they have the most friendly and helpful staff you could ask for!
The room is on the small side, but I guess that's just what New York city is like.
the check-in is at 10:00 am
Location Breakfast Staff Clean
Bedrooms a litle bit small for family with children
Perfect location. Room is clean but a bit small.
too many people lining up for breakfast every morning.
We liked the attitude at the reception and the possibility to get quickly a lit of interesting places.
Location Staff Free Breakfast Good Shower
Rooms Are Small Wifi Was Terrible
Great localization! Delicious breakfest! Great staff! Very Clean and confortable!
I had no problems. It is not the cheapest choise but it is worth it!
Great location, free coffee, decent sized rooms, new bathrooms. Breakfast was excellent
Booking.com does NOT show the right photo's for the room you book. Which in this case leads to a whole different experience! Staff wasn't helpful, I found pieces of nuts on the ground when I enter the room.
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