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Best Western Sterling Hotel - Charlotte
242 East Woodlawn Road, Charlotte, NC 28217 – Show map
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76 verified reviews
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Best Western Sterling Hotel - Charlotte's staff speak: English
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Food & Drink
Free! WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 25 per day.
Vending Machine (drinks), Vending Machine (snacks), Airport Shuttle, Airport Shuttle (free), 24-Hour Front Desk, Laundry, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! Up to two children under 12 years stay free of charge when using existing beds.
Free! One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 10 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Best Western Sterling Hotel - Charlotte accepts these cards and reserves the right to pre-authorize your card prior to arrival.
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You must show a valid photo ID and credit card at check-in. Please note that all special requests can't be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 76 reviews
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It was within walking distance to the rail system
No. 1, the housekeeping staff propping the exit door open with a used bathtowel for access while cleaning the rooms and leaving it there all day and night. When bringing it to the attention of the desk clerk, it still continued to happen. A very serious safety issue when my door was located next to the exit door and anyone from the street could walk up the side stairs and enter the building. No. 2, finding black bugs floating in the bottom of the ice machine. No. 3, the microwave was plugged into a surge protector that was plugged into a regular extension cord - fire hazzard?
Ice machines not working. very few late night snacks, 1 machine in lobby and expensive.
Breakfast was ok, and the lady attending breakfast was very nice!
The room, towels were dirty, uncomfortable beds , bathtub was dirty. Expensive hotel for what it offers.
Friendly staff. Dinner discount at quality restaurant across the street from hotel. On main road to airport.
Easy check in. Smiling service. No surprises.
Clean, comfortable and easy to find. Nice breakfast and everything in the room worked properly.
No decent smoking area, but not a big deal.
The staff was very efficient and courteous.
I would have liked hot chocolate on the breakfast bar. Tea or hot chocolate would also be nice in the room.
Front desk staff not very friendly. Had questions on how to get to a specific location, and felt like it was an effort or bother for staff to assisist. Bathroom was not the most cleanly of bathrooms, tud was dirty looking and rust around drain.
Close to a lot of amenities
Pillows were hard as a rock
location was perfect. Room was nice and pretty spacious
Towels were gray in color and needed to be replaced
Employees were friendly and very helpful. Room was very organized and clean.
The bed was comfortable and the room had been updated
There was mold and the walls were dirty needed paint
1.Good traffic choices, both I-77 and Lynx rail are close. 2.Friendly staff
Slowly elevator and have no stairs as an option.
The hotel was great. Staff was great and helpful. Location was perfect, because it was so close to train for going uptown without traffic and parking problems
Location. Price compared to others in the area, but still not a great price. Guy who came from outside hotel to fix toilet did a good job.
Price was high. Toilet in room broke and it was hard to get someone to fix it. Lots of noise in the halls due to basketball tournament.
Convenient to I-81. Cheap (and looks it)
Hotel is tired and needs refurbishing. Breakfast very basic. Not a 3* hotel in my estimation
Clean, comfortable room; very friendly staff; easy access to Uptown area via the CATS system.
Room temperature a bit difficult to control as Northern winter conditions were prevalent.
breakfast hostess did a great job
older motel - shows a little wear
I liked that there were laundry facilities. The staff were very helpful.
The walls a very thin. Could hear everything in the halls and the room next door.
Friendly staff and very accomidating
Rooms are smelly .
I liked the price and the cleanliness of the room.
The bed was too hard. I had a meeting that day from 12pm to 5 pm. My husband tried to check in the room around 1:30 with my driver's license and same debit card that I booked the room. They would not let him in. He also showed his license with same address. Check in time was 3:00 pm. This time should be change.We were in the room for 10 hrs. Check out time was 12 pm. My husband took me to another meeting at 7 am, came back to hotel to rest, and the bed had no linen. Apparently they thought we check out. So I'm not pleased with the service.
Good connection to uptown by train; Airport-Shuttle.
No opportunity to get fresh air into the room just air conditioning. Room acces via Elevator only (stairs secured just as emergency exit).
Staff was very courteous and location very close to Billy Graham library
microwave eggs and sausage low quality
Very good hotel if you are on a budget, friendly and helpful staff, free shuttle bus to/from airport, very easy access to Uptown via light railroad, good choice of restaurants right across the street.
Breakfast was a bit basic (paper and plastic tableware), but it was free, so we can't really complain!
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