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242 East Woodlawn Road, Charlotte, NC 28217, United States of America – Show map
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90 verified reviews
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Best Western Sterling Hotel - Charlotte's staff speaks: English
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Food & Drink
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs USD 25 per day.
Vending Machine (drinks), Vending Machine (snacks), Airport Shuttle (free), 24-Hour Front Desk, Laundry, Meeting/Banquet Facilities, Fax/Photocopying, Souvenir/Gift Shop
Newspapers, Non-smoking Rooms, Facilities for Disabled Guests, Elevator
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 12 years stay free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
One older child or adult is charged USD 10 per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
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Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 89 reviews
Value for money
Show reviews from:
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The Hyatt House Charlotte Airport offers a free local area transfer service to Charlotte Douglas International Airport, just a 10-minute drive away.
Score from 84 reviews Excellent
Good location -- close to airport and Interstate 77.
Have to leave my parakeet bird in our truck
The breakfast was great
Upon our arrival the desk clerk was on the phone and tried to help two people at one time. We would have been happy to wait until he ended that conversation so we had his full attention.
The sights we were interested in seeing were easy to get to.
Smell, like dirty carpet
Staff was exceptional with jerking me since I was in a wheelchair!
very dated . Needs sprucing up. Seemed dark brighter walls etc would be nice and a list of nearby restaurants would be helpful.
easy access to highway Friendly staff at front desk.
We were there for 2 nights. On the second day the manager asked us to move to a different room because some "Sudden, unexpected repairs" needed to be done at night in the bathroom of the room adjacent to ours. Sudden unexpected repairs at night? Why didn't they plan for this before they put us in the adjacent room? Major inconvenience!
Price was low
close proximity to the light rail
Rooms were a little expensive for what you receive
Shabby furniture. fan in bathroom didn't work.Heat was erratic. Continental breakfast was awful.Tv signal poor quality.
WiFi was fast
Entire facility was weathered. Too much noise In the hall
The staff took too long. The bathroom looked like a cheap motel bathroom. The bed was creaking and uncomfortable.
My waffles from the breakfast..... Barely
Breakfast was ok, but did not compare to Hampton Inn.
Easy access to any where we needed to go. It was quiet.
small half pillows. they kept winding up on the floor and I had to pick them up during the nite and put them back on the bed.
Couldn't hook up to Wi-Fi.Wish there had been a better breakfast selection. The danish were cold and uninviting. But really, breakfast doesn't make or break a stay. The coffee was always fresh and really good and that is the most important thing to me!
Loved that all we had to do was walk around the building to catch the train into town. Easy access without paying higher hotel rates in a more quiet setting. Lots of eating nearby also.
Just like home, convenient,
Some staff are not that nice, we left the please clean sign on the door, and when we got back, the sign was still there, it was late, so we just didn't bother anyone.
Some staff are nice, some aren't, overall, it's a good experience, I'd go back again. Nice breakfast, simple but enough.
Not aware of construction and there were no vending machines in which to by something to drink at night
Bathroom could do with makeover.
Hotel located near rail to uptown. Restaurants and shopping within walking distance. Shuttle to/from airport. Quiet room.
lobby under construction
The hotel was under renovations and I haven't been informed at the time of booking.The entire hotel is very dated. The same bad breakfast every day.
My room was connected to an adjacent room with a door. The problem is that the door was not large enough to fit in the actual door way. You could see clear into the neighboring room. Not too mention, hear everything that they were saying, phone conversations, the tv, etc.
It was cheap, so I guess you get what you pay for.
under renovations- didn't have a good first look appeal food choices in the morning did not accommodate my needs
easy to get around plenty of food choices outside the hotel nearby free Wi-Fi clean and neat free shuttle to the airport
Area in front of front desk was taped off for some reason. Only one desk clerk, so service was slow. No safe in room.
1 block to bus and light rail for easy transit to downtown/stadium. Free Wi-Fi Printer in business center Waffles at breakfast.
No. 1, the housekeeping staff propping the exit door open with a used bathtowel for access while cleaning the rooms and leaving it there all day and night. When bringing it to the attention of the desk clerk, it still continued to happen. A very serious safety issue when my door was located next to the exit door and anyone from the street could walk up the side stairs and enter the building. No. 2, finding black bugs floating in the bottom of the ice machine. No. 3, the microwave was plugged into a surge protector that was plugged into a regular extension cord - fire hazzard?
It was within walking distance to the rail system
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