Hotel Tomo  

Location was close to major tourist attractions, such as Fishermen's Wharf, Lombard Street. Also located within Japantown, which has an interesting array of Asian restaurants at affordable prices. Room was decently sized with 2 queen sized beds that were clean and comfortable. We like the bay window within each room, as it was a cozy corner for reading. The reception was helpful, and was able to direct us to several good restaurants in the vicinity. There was also a cozy restaurant in the hotel which served a good breakfast menu.

Hotel website stated that daily parking at $25 was available, and free wireless internet access was available in all rooms. Unfortunately, upon check in, we were told that the car park was full and directed to another hotel's car park which charged $16 per night and additional per entry and hourly charge during the day. We were also unable to access the wireless internet services, as the hotel reception told us that Apple products (Ipads, iphones and MacAir Book) were not compatible. The reception tried to help by moving us to another room that was adjacent to the one housing their modem. Unfortunately, that did not work either.

The room was a good size, comfortable and well equipped (balcony/ HBO, cable/good size TV/fridge) Friendly staff Handy location for both sides of town Easy access to city by bus - walkable on a good day Right in the middle of Japantown Great restaurants nearby Free wi-fi from room

No free breakfast - food options in hotel restaurant were a bit expensive Internet in lobby was expensive to use ($4.95 for 20 minutes) Wi-fi was not accessible on my phone due to login screen not appearing properly

Great style and design friendly feel. Good location in Japantown too

The building underneath the cool design and artwork is quite old and there's no hiding this. Noisy air conditioning unit was annoying.

Close location to Hospital and Japantown, All the Staff were very friendly and efficient, from the Front Desk to Housekeeping. Hotel was very clean and had an interesting theme. Had a small problem Logging-in to the free WIFI. Called the Front Desk and the problem was corrected straight away. Even with a large party checking in at the time, the woman at the other end of the phone took the time to reset the WIFI connection for me. OUTSTANDING!

I didn't have more time to stay longer.

Awesome price, solid accommodations, great location

Mum's isn't as nice as the rest of the hotel...it's not that it made me like the hotel any less, it's just something I noticed (if you're looking where to improve)

Nice interior and location.

We were four people, each with a separate room.Two of our group of four woke up at 5 am because they burnt oil from the kitchen stank, leaving clothes and everything with a horrible smell, let alone sleepless guests. When we told the staff, there was no response. Would never consider staying there again.

Probably the cheapest place to stay right in Japantown.Clean rooms,efficient staff.I'll definitely stay there again.

The hotel is in an excellent location; very close to Fillmore street (lots of nice places to eat, drink and listen to music) Rooms are spacious (and if you like me are looking for a quiet room, then ask for on towards the courtyard instead of the street.) The hotel has a gym (though so small it hardly qualifies as a gym) Parking is good, though spaces are limited.

When we stayed there the air condition was not working. (It didn’t get fixed during our 3 day stay) It was very hot few days in the room. We got a $40 discount, but I still think it is disappointing all things considered.

I already knew the hotel very nice people working there

Poor lightning in the bathroom some bathrooms have a board in the bathroom next to the basin, some not. It is useful to put the toiletries

The air conditioning was not working - our room was stifling as a result and we had to sleep with the window open all night - only at check out did the desk clerk admit that they knew the ac was out of service but offered no rebate - the refrigerator in the room did not work properly either

The house keeper. She was very helpful and I loved her smile.

Location, athmosphere of the room, comfortable bed

Bad internet connectivity (they promised improvement), fan noise from bathroom

Very gentle and friendly Staff! Thanks again for the great support!