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320 Decatur Street, New Orleans, LA 70130, United States of America – Show map
Excellent location – rated 9.5/10! (score from 184 reviews)
Rated by guests after their stay at Bienville House Hotel.
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184 verified reviews
They speak your language
Bienville House Hotel's staff speaks: English
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Food & Drink
WiFi is available in all areas and costs USD 9.95 per 24 hours.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Meeting/Banquet Facilities
From 3:00 PM
Until 12:00 PM
Children and Extra Beds
All children are welcome.
Any additional children or adults are charged USD 25 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Hover over the cards for more info.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 184 reviews
Value for money
Show reviews from:
This historic boutique hotel is located less than a mile from New Orleans’ vibrant French Quarter District.
Score from 616 reviews Good
Chateau Hotel is in the French Quarter of New Orleans, 2 blocks away from Bourbon Street and the French Market. It features a courtyard with an outdoor pool and bar.
Score from 663 reviews Good
In the center of the French Quarter, this boutique hotel is a 5-minute walk from Jackson Square. This cozy hotel features an outdoor saltwater pool and rooms with a refrigerator.
Score from 836 reviews Excellent
Harrah’s Casino and the French Quarter district are within a 5 minute walk of this New Orleans hotel. It offers on-site dining and free Wi-Fi.
Score from 1014 reviews Very good
Staff provided professional, informative, and courteous services during our stay.
Although the individual providing Valet and luggage services did a great job, there was only one person during a holiday weekend. It resulted in unacceptable wait times for those services and I expected better hotel management planning for the price of parking.
Truly could not have asked for a more ideally situated hotel…. within pleasant and safe walking distance to Everything in the Quarter yet surprisingly quiet at night for the most part… A cool, fresh and lovely lobby welcomes you and the rooms are clean, comfortable and of respectable size (with the exception of the smallish bathrooms). Great value overall in terms of room rates and accessibility.
The self-serve (included) breakfast selection is poor, consisting mostly of an uninspired selection of cheap sugary pastries and boxed cereal… Would have liked to see more of a selection of fruit, cheeses, boiled eggs perhaps…i.e. more protein and generally healthier fare. And the coffee was sadly of the "cafeteria" variety! We wound up seeking our morning meal and coffee at any number of awesome nearby options, which is fine if and when time permits… but certainly reduces the $ value aspect of the cost of a room. The "concierge" service was friendly but a disappointment… "Amateurish", you might say.On more than one occasion, he was quite unable to provide help or information about places of interest, services, etc… Reception was uneven: in the early afternoon of our arrival (October 10), we were greeted by a rather cold, stern, less-than-friendly woman at the desk! In the land of otherwise warm and lovely southern hospitality, may I suggest that this is not the kind of welcome/first impression a hotel should be striving for? (I recommend additional hotel staff training…) Lastly, many of the mattresses need replacing. My son's bed was a veritable hammock!
Air was not functioning properly. Staff is pleasant, but they need more help.
Noise, the city of New Orleans needs to do something about the obnoxiously loud music played by the party buses that travel up and down the streets of the french quarter from midnight until 3 & 4 in the morning. It's a party city, I get that, but the level of this music is ridiculous. The shower had black mold under the faucits and soap dish.
The courtyard is lovely, sitting on the edge of the pool after a days walking about with my fees in the water was bliss. Good location in easy reach of everything, helpful staff.
Breakfast wasnt great, just toast, croissants, juice etc but they didn't have a restaurant, so there was no kitchen to cook food.
Location was excellent.
We thought the breakfast was poor although the staff at breakfast were very helpful and good fun.
Beautiful decor, friendly staff in all areas. Location of hotel was perfect. Easy access to everything.
Elevator was small and there was no air flow.
Place was great, the room we stayed in was well light, beautifully decorated, and the bed was comfortable.
The room we stayed in had no window, but I think that was our fault, when we booked the room we didn't realize you had rooms with no windows
Great location, polite helpful staff, clean rooms and building.
Hammering at 7:30am that continued all morning which made it impossible to sleep. Heated pool is not actually heated and was incredibly cold. Mattress was a brick as was one of the pillows, but that was more preference, not the hotels problem I guess- a sore back none the less. The elevator was horribly hot inside and smelled bad most days.
Location is excellent
The breakfast was very poor and worst I have ever encountered in my worldly travels. This was the basic Continental breakfast i've ever had and in one word all "stodge" and only apples that were usually bruised and not changed over on the following days. No restaurant so breakfast was in a shabby cafe type area. Pool area with the metal chairs and glass tables were not clean. Hotel is a bit run down and tired.
Bienville offers excellent location for French Quarter, river and city. Classy but understated. Suited our needs well.
very Central for our needs. loved the hotel..
The location is outstanding, the staff super helpful at any time of day, extremely comfortable beds, very well maintained and beautiful building, would highly recommend!
Cant think of anything
Lovely courtyard A little oasis in the madness of new Orleans!
No fridge in room
The staff was very professional.
The room was spacious, the staff was great, the hotel was clean and well kept.
Our toilet kept running, the shower wasn't great, and the pillows were so flat we had to use the pillows the used to make the beds. I understand pillow choice is per person, but make both a firm option available and a feather/goose option.
Great location easy walk to many sights and restaurants
We arrived early and when they room they originally reserved for us was not ready, they upgraded us to a suite. Cythnia at the front desk is a great asset to the hotel, and recommended a wonderful tour guide for the cementaries. Great location on the french quarter.
Original room smelled moldy, no windows in the rooms.
Nothing, didn't stay.. I had to relocate to another hotel.
Customer service worker was insensitive about relocation.
The location was superb. You could walk to the French Market, flea market, Royal street, everything was right at hand. The hotel served a lovely breakfast with staff and other guests being friendly and good company. It was a delight to stay here with my 18 year old niece.
It was perfect!
Proximity to the quarter and the trolley. Helpful, friendly staff. Friendly professionalism.
Fantastic location. Breakfast included. Complimentary wine in afternoon
Receptionists were poor and not interested at all.
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