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Bienville House Hotel
320 Decatur Street, New Orleans, LA 70130 – Show map
Excellent location – rated 9.5/10! (score from 176 reviews)
Rated by guests after their stay at Bienville House Hotel.
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176 verified reviews
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Bienville House Hotel's staff speak: English
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Food & Drink
WiFi is available in all areas and costs USD 9.95 per 24 hours.
Private parking is available on site (reservation is not needed) and charges apply.
Room Service, 24-Hour Front Desk, Meeting/Banquet Facilities
From 3:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Any additional children or adults are charged USD 25 per person per night when using existing beds.
There is no capacity for extra beds in the room.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are allowed on request. Charges may apply.
Cards accepted at this property
Bienville House Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note: the Iris Restaurant is closed. It will be replaced in September by Latitude 29, which provides modern fine-dining experience featuring Asian-inspired cuisine and conversation-piece cocktails.
Extra beds are permitted in King rooms only. Requests are subject to availability upon arrival.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 176 reviews
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Cant think of anything
Lovely courtyard A little oasis in the madness of new Orleans!
No fridge in room
The staff was very professional.
The room was spacious, the staff was great, the hotel was clean and well kept.
Our toilet kept running, the shower wasn't great, and the pillows were so flat we had to use the pillows the used to make the beds. I understand pillow choice is per person, but make both a firm option available and a feather/goose option.
Great location easy walk to many sights and restaurants
We arrived early and when they room they originally reserved for us was not ready, they upgraded us to a suite. Cythnia at the front desk is a great asset to the hotel, and recommended a wonderful tour guide for the cementaries. Great location on the french quarter.
Original room smelled moldy, no windows in the rooms.
Nothing, didn't stay.. I had to relocate to another hotel.
Customer service worker was insensitive about relocation.
The location was superb. You could walk to the French Market, flea market, Royal street, everything was right at hand. The hotel served a lovely breakfast with staff and other guests being friendly and good company. It was a delight to stay here with my 18 year old niece.
It was perfect!
Proximity to the quarter and the trolley. Helpful, friendly staff. Friendly professionalism.
Fantastic location. Breakfast included. Complimentary wine in afternoon
Receptionists were poor and not interested at all.
From the outside the building looked very nice a quaint.
The room was very small. There was no window to see the outside and the room smelled like dog urine. When we asked for a different room we were told it would take time since computers were down. Housekeeper told us the smell was the cleaning solution. We told them at the desk we were leaving and they said okay. They did not try to accommodate us in any way.
Location, but prefer Monteleone Hotel more.
When I was watching TV a mouse came out from under a chair, looked at me and walked out under the door. I was too startled to react or scream.
Fabulous location and very nice room. The staff was friendly and the 5:00 glass of wine was a nice touch.
The location was great!
Elevator was too small, hot and slow. Noise from street was loud on weekend.
location friendliness of staff
The room was clean and the bed was comfortable.
Parking fee was $32 a night. Taxes and extra fees ran the cost of what was a basic no frills room up to $200 a night.
My wife and I don't drink alcoholic beverages so after we had a great dinner we went back to our room. Wand we tried to get another one with no e wanted to look at the menu for pay per view that the hotel book had in the room which stated there was pay per view. When we inquired about it they told us it was discontinued. Also the remote control didn't work and no help from room service or the staff. The advertisement should tell you that the rooms don't all have windows. The charge for parking is ridiculous. $34.00 per day and they park your vehicle at another location.
The hotel's location and the decor was very elegant. The staff was great, kudos to the security officer, he was amazing and went above and beyond the call of duty!!!
I hated the fact that I couldn't control the rooms temperature. The temperature is controlled by the hotel and it was freezing every day!!!
room decor and location
No restaurant or room service available--However, the written materials in the room stated that there was a restaurant and provided a menu.
The staff was wonderful and genuinely seem to care
The smoking options were poor, while sitting on the patio you felt like you were interfering with other people. Maybe a rooftop terrace, with a view would be nice
good localization for french quarters
after check in, we left baggages at room and went for dinner.when we came back room was full of insects - it was like in horror movie, on desk, on walls, in bathroom, everywhere. they gave us another room, but they didnt sorry us and they didnt give us any discount.
I like to low keyed and warm atmosphere of the hotel
The exterior was being painted and I don't like walking under scafolding
Too much unlevel flooring (from the entrance DOWN to the room and from the room UP to the restroom). Room not ready on time.
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