Wyndham Blake Chicago  

We were interested in visiting the museums so it was a good location for that

Booking.com said our reservation included a continental breakfast and Wyndham said that no longer applies, that we were "misled". Also not a good area for restuarants; had to cab it everywhere

The location was great, it allowed us to get to all transportation within a 2 block radius. The Desk staff were very friendly and helpful at all times. The door staff very courtious and help with suggestions on things when we asked. Overall we had a wonderful stay at the Blake, and would reccomend to friends. .

We had breakfest included at the Custom House next door, I would not reccomend this to anyone, it was terrible

The staff is exceptionally kind and helpful - every time we came and went they were almost tripping over each other to say "welcome back" or "can I help you with anything today" Really nice. And that extended to the on-site restaurant, the Custom House Tavern - again, incredibly attentive staff (and a gourmet meal!)

There were only two things that I found subpar - they would not stop me from staying at the Wyndham Blake again, but they are not up to what I expect at a hotel of this caliber: 1) the television was a small older model, not a flat screen - its the first hotel in about a 2 years I've stayed at with an old TV! 2) the continental breakfast that came with my room was pretty sparse - the choice was a bran muffin, or some not-ripe bananas, or some apples. The coffee was great, but again, I haven't seen that slim of a breakfast selection in a long time. It would be easy to boost it just a little with yogurt, toast, and a selection of 1 or two cold cereals. There was the opportunity to buy a cooked breakfast in the restaurant, but I don't think that should preclude the availability of a decent continental breakfast.

Easy access by cta and city attraction are within eeay reach on foot.

Shame that breakfast is not included. Although there is a resturaunt it is extremely expensive.

Location.

The staff didnt recognize my booking. I had a room With a handicapped shower which made water go everywhere. The heat was broken so it was unbarebly hot in the room. When asked staff member about late checkout it was not recognized or put into the computer.

I thought your staff was very cheerful and helpful with maps and planning our day. the room was comfortable but small, nice high ceilings though.The bed was too hard but spacious and the hotel was very clean.Shower was great!!!

Room size tall but skinny toilet tank didn't match toilet, soap wasn't replaced after first day, and furnace was loud.

The room was large and very clean. Comfortable bed and an excellent overhead 'rain' shower. Hotel staff were very friendly and recommended an excellent blues club around the corner to go to.

The charged a fifty dollar pet fee for our small dog. This information was not given at the time of booking and was difficult to find online. I would have stayed elsewhere given how expensive the fee was. Most pet friendly hotels only charge ten dollars. They should make this info available to the customer before hand.

Pretty rooms.

My room smelled terrible and I had to switch in the middle of the night. The shower was cold. The room I switched to had a problem with the fire alarm and it made a loud clicking noise all night.

This hotel was fabulous, the doorman was extremely nice and accommodating. Room was beautiful and had everything I needed. Location was good, decent walking distance to most places. Other then the doorman the rest of the staff was so so, I stayed by myself at this hotel and no-one really "wowed" me with the friendliness or service.

The only real complaint that I have is that I requested a non-smoking room (which I received) but I think I was in very close proximity to the smoking rooms because my room smelt badly of smoke on a regular basis.

Clean and helpful staff

I was put in room 324, a corner room with 2 sets of large windows. The windows were too thin as I could hear conversations from street level. In addition, there were blinds on the windows with no curtains so the lights from the gas station accross the street shined in all night.

Amazing views of the cityscape from the large windows of the corner room. Even from the bathroom window. Modern design, cozy lobby.

Excellent and very helpful service. Room was very clean if a little bit dark. Excellent adjoining restaurant. Terrific value for money.