Hilton Boston Back Bay  

Facilities Staff Location Food

The fact that I had to pay $15 / day for internet. This rankles. I had asked for an upgrade--I got (and was charged for) two upgrades. The nature of the upgrade charges was not clear. However, the upgrades were worth it, and I may have bought them even if I had known of the two separate charges. Just an annoying detail. (This was a function of Hilton itself, not of bookings.com.)

Great locaton, helpful staff, and lovely rooms.

Location & Price

The location of the hotel was excellent - just about 250m from the main shopping areas. The hotel was clean and the staff was courteous.

Unlike many US hotels that are hermetically sealed to prevent even the slightest breath of fresh air, the windows at the Hilton (in our room) could be opened. Yet despite that we still had issues with the airco system which was loud, kept us awake throughout the night, and was impossible to turn off despite requests made to staff. This was disappointing. Otherwise a good hotel.

The staffs were so kind and friendly.

The staff took pains to get us in early because of time restrains on concert

Nice room

Nice breakfast place, good location and very welcoming staff

The people and the services were excellent.

I would like the hotel can have a ramp to go to the restaurant as the one you have in the coffee shop and the internet.People with limitations walking and going upstairs can not go to the restaurant.

the location was good. it was in the middle of of everything, close to the prudential center and newbury street and everything else. the room was big and comfortable and well equipped.

Internet wasn't complimentary. It was around $15.00 for 24h. it was only free in the lobby which didn't make sense, seeing that we were paying a good amount of money for our stay

Great, convenient location to shopping and restaurants

Well it is an average hotel , nothing astonishing about it . if you'll be busy touring the city or in meetings all day and need a place to crash in the is clean and decent this will be a good choice. i would say that the hotel's strength points are : Location and room size.

The staff were variable , I felt no standard in care of the visitors. You would be standing in the reception for check in and the same guy will offer different people different hospitality treats. They lack the hospitality factor bIG time . for five days 2 members of the concierge were up to the job and very nice and efficient . the rest (thumbs down) example: in a 5 stars hotel I dragged my back to the room when checking in ( and there was a bell captain watching) !! the other annoying thing is the WIFI . it is almost 15 dollars per night per device !! i've been traveling all over the world and never heard the per device thing. so when i bought the 24 hours thing i could only log on from my laptop and can't log my iPhone !!! that's retarded !!! the fact that it is not free to start with is Sick . and the lobby where is was supposed to be free , they had a problem with the system . VERY VERY POOR for 3 stars hotel not 5 ! a little advice : Hilton back bay go to europe or Dubai and just test/taste the hospitality . you are WAY BACK

Very clean and comfortable.

I think the hotel cost was expensive and breakfast over priced.

Most of the staff was very helpful. We found one person to be very helpful and that was Koravee Xeung. She helped us book our trip on Amtrak and even tried to help me with logging on my iPad. The Concierge was very useful and helpful and a great service for us.