I arrived on the Friday before the Boston Marathon...and after a long day on an airplane, my training plan called for a short 3 mile run...I headed to the SPA to accomplish this being it was only 8:15 when I began...I finished in <30 mins and headed to take a shower, knowing that the SPA closed at 9 PM. Shortly after I got in the shower, there was a knock on the door that I needed to get out since the SPA was going to be closing soon...I understood and hurried. Once back in the dressing room, there was steam everywhere making the room quite hot. I tried to dress quickly since I did not want to inconvenience the attendant who was standing watching. As I gathered up my running attire, I apparently dropped one of my special running socks on the floor but did not see this; however, once I got back to my room, I was missing the sock; therefore, not wanting to have a mateless sock, I went looking for it in both the elevator...however, since the SPA was now closed, the elevator would not go to their level...so this next morning, I went back to the SPA to report the sock missing and to inquire about finding it. At this time, I really had a problem with the front desk attendant...he was nice but really did not seem to understand that I did not need a sock (he offered twice to loan me a pair) but that I was looking for a missing sock from closing time the prior night...finally, he called security where he said these things would be located...no help at all...and to make this long narrative short, the sock (black with red weaving) was never found. Upon my departure, I left the missing socks mate at the desk in the hope that it could still be found...again, no good. I really do not need the sock but it was just the entire experience that seemed out of character for this quality of a hotel...FYI.
loved the water taxi from the airport and overall, the staff at the hotel were wonderful with one exception. The locations was good but for the reasons that I was in Boston, it was not excellent...and the staff need to achieve better control of the weather (just kidding).