We walked into this beautiful lobby with high hopes for our stay. The staff were wonderful and helpful. All was impressive until we got to our rooms. Firstly, our key cards didn't work. Not just once, but every time we came back to our room, we had to call for someone to let us back in. The locks were just old. When we finally got into our rooms, the need for upgrades continued. There was a shameful lack of outlets, no counter in the bathroom to place toiletries, no water pressure in the shower, and wallpaper peeling from the ceiling to the floor. The beds were comfy and clean, and it looked as though they had new air conditioning units, but the overall size of the room was tiny. The staff outshone the property by far.
The bell staff and concierge in particular were outstanding. The valets were overall good, although we did have to wait more than 40 minutes for our car one evening. It took so long we missed our dinner reservations. We opted to take taxis from there on out. Restaurant was not only beautiful but good food. We arrived only 20 minutes before breakfast was over and were most courteously invited to sit and dine. We never felt rushed. The bar very graciously made us a fresh pot of coffee one evening - half strength to suit our tastebuds.