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Brookstone Lodge - Asheville
4 Roberts Road, Asheville, NC 28803 – Show map
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6 Reasons to Choose Brookstone Lodge - Asheville
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53 properties in Asheville
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85 verified reviews
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Brookstone Lodge - Asheville's staff speak: English
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Hot Tub, Indoor Pool (all year)
Free! Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Concierge Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Heating, Air Conditioning
From 4:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! One child under 18 years stays free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Brookstone Lodge - Asheville accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Based on 85 reviews
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Location was great for traveling to other sites. Staff was very helpful and courteous! Overall worked out ok.
Rooms were too noisy from hallways and upstairs room, and from the road outside. Big tub was out in the open. The rooms decor was a little on the worn side.
Clean and comfortable room Nice breakfast
very small room compared to standard chain hotels
Proximity to Biltmore
Parking insufficient Mattress uncomfortable
Location with easy access to biltmore, our purpose of the trip.
Room was small and too crowded for a king size bed.
Great staff. My husband liked the inside pool and whirlpool. Our daughter and husband loved the all you can eat brunch. Your staff deserves a raise. Your managers are pure class.
a nice room for the money with a pretty good breakfast.
no complaints except parking for a large pick up truck was challenging.
Room and furnishings were modern and clean. Bed was comfortable. Air conditioning worked great and was very quiet!
Only negative would be if you want to be in town this is not the best location. Not a walkable place,right off the highway. But very close to Biltmore estate.
Wi-Fi connection was terrible. My wife I had to sit in the lobby to use the connection and even then it would come and go. The staff reset the router, which didn't really help, and even commented how terrible the Wi-Fi always is. This needs resolved!
Convenient to interstate and Biltmore. Breakfast.
They might want to warn people that there are several addresses that are the same as the hotel's. The GPS first took us to someone's private driveway, then to a pretty bad neighborhood. We found the hotel with the 3rd try! People need to be sure they put in the correct zip code!
Staff was nice. Hotel was clean & neat.
Room was stuffy. No shower fan. Only mirror in room was in bathroom. AC unit was very noisy. Toilet ran off & on all night. Maid carts clogged up 1st floor hallway entire time.(hard to get through to lobby)
bathroom was roomy
need more parking space
bath exhaust fan wasn't working
The hotel appeared to be clean and the staff were friendly. It was not within walking distance of any shopping however it was only a short drive to shopping and the Biltmore house.
The mattress were to firm and not very comfortable.
This place is worth the money and still right near downtown Asheville. Its got a cozy feel on the inside too. I'd recommend it over a lot of plain national chains.
The beds were really stiff, which was good for my back, but could have been a bit more cozy.
staff was very nice and helpful, rooms were decorated nicely
hallway by elevator was crowded (small space) --probably not easy to fix though
location was easy to get to. the staff was very helpful in giving directions to different places.
our room was down the hall where the maids kept their carts. It was very congested getting to room and noisy in the morning when they arrived.
Friendly staff breakfast nicely decorated outside area
Located next to a noisy road stormy weather caused loss of internet/tv
Staff were very accommodating. Bedding and towels very clean. Perfect pillows for me - not too puffy. Breakfast was simple but had a good selection. Price very reasonable. Close to people I was visiting.
Cheap fittings: Outlet for coffee maker was faulty, rod for curtain fell off, toilet was found running after room had been cleaned. Small piece of plastic trash was on floor under the desk when I arrived and still there the second day until I picked it up myself.
My room had a giant spa/tub in it. It was quite a welcomed surprise and when the hotel pool facilities were closes it was nice to still be able to soak after hiking around chimney rock
The staff went above and beyond expectations.
Location and staff made stay just what we were looking for. Breakfast better than usually included in hotels. Breakfast attendant was best I have seen for care of guests.
The hotel was spotless and the girl at the front desk was being overwhelmed by problems, but she handled the with patience and politeness.
The air condition was on the weak side. The room was cool but not as cool as I would like for sleeping.
Breakfast room too small
To much road noise.
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