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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent Free parking
 

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Asheville s Fun Depot (0.2 miles)
Show map Brookstone Lodge - Asheville

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Score from 474 reviews Wonderful 9.4/10

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Newest reviews for Brookstone Lodge - Asheville

  • Robert
      United States of America
    August 26, 2014

    Breakfast

    View

    7.1

  • Richard
      United States of America
    August 19, 2014

    Location was great for traveling to other sites. Staff was very helpful and courteous! Overall worked out ok.

    Rooms were too noisy from hallways and upstairs room, and from the road outside. Big tub was out in the open. The rooms decor was a little on the worn side.

    6.7

  • Don
      United States of America
    August 4, 2014

    Clean and comfortable room Nice breakfast

    very small room compared to standard chain hotels

    7.1

  • Tamela
      United States of America
    August 4, 2014

    Proximity to Biltmore

    Parking insufficient Mattress uncomfortable

    7.5

  • Anonymous
      United States of America
    August 2, 2014

    Location with easy access to biltmore, our purpose of the trip.

    Room was small and too crowded for a king size bed.

    5.8

  • Ellen
      United States of America
    July 23, 2014

    Great staff. My husband liked the inside pool and whirlpool. Our daughter and husband loved the all you can eat brunch. Your staff deserves a raise. Your managers are pure class.

    9.2

  • Paul
      United States of America
    July 21, 2014

    a nice room for the money with a pretty good breakfast.

    no complaints except parking for a large pick up truck was challenging.

    7.9

  • David
      United States of America
    July 19, 2014

    Room and furnishings were modern and clean. Bed was comfortable. Air conditioning worked great and was very quiet!

    Only negative would be if you want to be in town this is not the best location. Not a walkable place,right off the highway. But very close to Biltmore estate.

    8.3

  • Kevin
      United States of America
    July 17, 2014

    Wi-Fi connection was terrible. My wife I had to sit in the lobby to use the connection and even then it would come and go. The staff reset the router, which didn't really help, and even commented how terrible the Wi-Fi always is. This needs resolved!

    7.5

  • Pamela
      United States of America
    July 12, 2014

    Convenient to interstate and Biltmore. Breakfast.

    They might want to warn people that there are several addresses that are the same as the hotel's. The GPS first took us to someone's private driveway, then to a pretty bad neighborhood. We found the hotel with the 3rd try! People need to be sure they put in the correct zip code!

    9.2

  • Anonymous
      United States of America
    July 10, 2014

    Staff was nice. Hotel was clean & neat.

    Room was stuffy. No shower fan. Only mirror in room was in bathroom. AC unit was very noisy. Toilet ran off & on all night. Maid carts clogged up 1st floor hallway entire time.(hard to get through to lobby)

    8.8

  • Laura
      United States of America
    July 3, 2014

    bathroom was roomy

    need more parking space

    9.2

  • Anonymous
      United States of America
    July 2, 2014

    bath exhaust fan wasn't working

    7.5

  • Darrell
      United States of America
    June 27, 2014

    The hotel appeared to be clean and the staff were friendly. It was not within walking distance of any shopping however it was only a short drive to shopping and the Biltmore house.

    The mattress were to firm and not very comfortable.

    7.1

  • Brian
      United States of America
    June 25, 2014

    This place is worth the money and still right near downtown Asheville. Its got a cozy feel on the inside too. I'd recommend it over a lot of plain national chains.

    The beds were really stiff, which was good for my back, but could have been a bit more cozy.

    7.9

  • Susan
      United States of America
    June 24, 2014

    staff was very nice and helpful, rooms were decorated nicely

    hallway by elevator was crowded (small space) --probably not easy to fix though

    9.6

  • Teresa
      United States of America
    June 18, 2014

    location was easy to get to. the staff was very helpful in giving directions to different places.

    our room was down the hall where the maids kept their carts. It was very congested getting to room and noisy in the morning when they arrived.

    9.6

  • Anonymous
      United States of America
    June 12, 2014

    Friendly staff breakfast nicely decorated outside area

    Located next to a noisy road stormy weather caused loss of internet/tv

    8.8

  • Anonymous
      United States of America
    June 8, 2014

    Staff were very accommodating. Bedding and towels very clean. Perfect pillows for me - not too puffy. Breakfast was simple but had a good selection. Price very reasonable. Close to people I was visiting.

    Cheap fittings: Outlet for coffee maker was faulty, rod for curtain fell off, toilet was found running after room had been cleaned. Small piece of plastic trash was on floor under the desk when I arrived and still there the second day until I picked it up myself.

    8.3

  • Anonymous
      United States of America
    June 8, 2014

    My room had a giant spa/tub in it. It was quite a welcomed surprise and when the hotel pool facilities were closes it was nice to still be able to soak after hiking around chimney rock

    9.6

  • Anonymous
      United States of America
    June 3, 2014

    The staff went above and beyond expectations.

    Nothing

    9.6

  • William
      United States of America
    May 31, 2014

    Location and staff made stay just what we were looking for. Breakfast better than usually included in hotels. Breakfast attendant was best I have seen for care of guests.

    10

  • Coleen
      United States of America
    May 29, 2014

    The hotel was spotless and the girl at the front desk was being overwhelmed by problems, but she handled the with patience and politeness.

    The air condition was on the weak side. The room was cool but not as cool as I would like for sleeping.

    9

  • Gloria
      Argentina
    May 25, 2014

    Large room

    Breakfast room too small

    7.5

  • Douglas
      United States of America
    May 24, 2014

    To much road noise.

    7.5

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