The last time I reviewed, I hadn't used the Wi-Fi, but I rated it fair because of it being available. I've rated it fair again because while it is available, it only worked for me while I was near the window. When I tried connecting to the Internet from the bed, the connection became unstable and dropped out constantly. Maybe management should consider installing Wi-Fi/cellular repeaters in each building to enhance the signal for guests? Or maybe get those lamps that come with an internet/ethernet connection?
This was my third stay at this hotel, and I booked this trip after getting home from the last, and I'm about to book another.
Being originally from Long Island, and having gone to school in Riverhead, I know what to expect - which is why I think others rate this place so badly. I find those bad ratings completely undeserving. Specific points about this most recent stay:
Front Desk Staff was quite friendly. The person I dealt with upon check in all three times (for the life of me I am not good with names, I do apologize for that) was very friendly. He bent over backwards to make sure the two rooms I booked were right next to each other to make it easier for us to stay there.
Cleaning staff is just as friendly and they ask if you want new towels or your room cleaned. At a higher priced hotel in the same area (that did not have a no disturb sign to put on the door), their cleaning staff got an eyeful after not knocking (I did not book through booking.com or I would have said so in a review),
Management accommodated my special requests, and usually got back to me within 24 hours of making those requests through Booking.com
The checkout staff knew me by name – despite their always being booked solid and seeing hundreds and maybe a few thousand people since my last stay a month ago – and despite my not being able to remember theirs (again, my apologies).
I also wanted to mention – I didn't get to review my previous stay, but a fuse blew at 2:30 in the morning in one of our rooms, and management came to our rescue within minutes (the same person who checked us in on each stay). Not only did he pick up the phone in 2 rings in the middle of the night, but he came and fixed it within minutes. Additionally, he wanted to find the problem and fix it. After turning the power on again, he asked if we'd be willing to show him what we were doing when the power went out so he could see if it was an ongoing problem.