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Show map The Best Western Normandy Inn & Suites

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Newest reviews for The Best Western Normandy Inn & Suites

  • Jan
      Germany
    August 25, 2014

    everything (except that it is a bit expensive)

    nothing; maybe breakfast could be included for the price.

    9.6

  • Kay
      United States of America
    August 21, 2014

    Location Access to lots of great areas Staff helpfulness Parking options

    9.6

  • Anonymous
      Canada
    August 20, 2014

    the location is good, easy to walk around or to take public transportation. the room was clear and quiet. staff were friendly and, when unexpected thing happened, their response was quick and satisfying. the swimming pool and spa were nice, too! :)

    9.6

  • Stacy
      United States of America
    August 19, 2014

    The Best Western Normandy Inn and Suites was a great, comfortable place to stay. We stayed in hopes of going to a baseball game–the hotel had a free drop off and pick up shuttle, so it worked out great, though the stadium was only 6 or so blocks. The fresh chocolate chip cookies and milk was a great addition to the night.

    Unfortunately, we were awoken early from kids at the pool (our room was pool side). I would recommend asking for a room on the other side if you want a bit of a quieter stay.

    10

  • Rhonda
      Canada
    August 19, 2014

    Very clean and comfortable!

    A/c seemed to go on and off

    9.2

  • Anonymous
      United States of America
    August 15, 2014

    The beds were super comfortable

    The wifi connection was absolutely terrible! It should be better, especially with all of the traveling business people that the convention center brings around!

    9.6

  • Yeshi
      United States of America
    August 15, 2014

    The shuttle service was unexpected and wonderful

    Nothing

    9.6

  • Paul
      Canada
    August 10, 2014

    The hotel was conveniently located within easy walking distance of dozens of great restaurants, the Foshay Bldg., the LRT and the Nicollet Mall. Parking was relatively inexpensive for downtown and had unlimited in and out privileges. Lobby access from the parking lot was handy and there were plenty of luggage carts available. The fridge was a bonus, But the best feature of all was the genuinly friendly and helpful staff.

    Adjoining rooms are far from sound-proof. That was painfully evident when the noisy guests next door came in very late and it seemed they were in the room with us as they boisterously when they got up early in the morning. We could hear every word of their conversation and then some.

    9.6

  • Deborah
      United States of America
    August 6, 2014

    It was so nice to park the car and just walk and what a beautiful one it was! The girl at the front desk was very helpful It was a very nice facility!

    9.2

  • Gulhan
      United States of America
    August 5, 2014

    Awesome rooms

    Musty smell Breakfast should be included in that price

    6.7

  • Louann
      United States of America
    July 30, 2014

    Bathrooms/shower needs updated.

    8.8

  • Patricia
      United States of America
    July 27, 2014

    The staff at the Normandy were incredibly helpful & friendly! It was so quiet & the beds were so comfortable that we all slept like a log during our stay.

    The bathroom was quite small...but it was very clean. While the restaurant off the lobby was convenient...the cost of breakfast ($34) on our 1st full day kept us from going there again.

    8.8

  • Koji
      Japan
    July 27, 2014

    Large accomodation, friendly staff.

    none.

    10

  • Nicole
      Canada
    July 26, 2014

    The location.

    Very poor shuttle service for Twins games. No shuttle offered to the Mall of America. Was charged 8$ a day for parking on their lot. Thought the price of the room should have included the parking since the facilities were dark and dingy, especially the front lobby and hallways. It was super warm in the hallways too! Not at all impressed!

    4.2

  • Matt
      United States of America
    July 25, 2014

    Excellent place to stay

    10

  • Jo
      United States of America
    July 24, 2014

    The staff was very helpful. When a local friend arrived on his bike and didn't want to leave it locked on the street, the desk clerk offered to put it in the luggage room. That meant we could all go off to the game with no worries. Great shuttle service too.

    One small issue was that our room smelled just a bit like garam masala. After a couple of minutes, I didn't notice it anymore until the next time I walked in from being out. Not an unpleasant smell, really, but a bit odd.

    9.2

  • Anonymous
      United States of America
    July 21, 2014

    Drain was plugged

    9.2

  • Anonymous
      United States of America
    July 21, 2014

    Staff was amazing and helpful.

    Bar closed to early. Went to the Twins game and was up for a beer after the game and by the time we got back, the bar had closed already.

    10

  • Gavin
      Canada
    July 20, 2014

    Location and spacious rooms

    Wifi was temperamental

    10

  • Anonymous
      United Kingdom
    July 8, 2014

    Good location for shops and light railway.

    7.9

  • Robert
      United Kingdom
    July 8, 2014

    Bed was huge and easily slept 3 whilst I was on the single sofa bed. 4 of us stayed for one night for cher concert on my last night in the USA.

    10

  • Thomas
      United States of America
    July 5, 2014

    expensive resturant

    8.3

  • Graham
      Australia
    July 4, 2014

    This was the 24th hotel on our present road trip, and would have been our best stay if the reception staff had been better trained. We booked a studio suite that turned out to be a fine, comfortable one bedroom apartment (without cooking equipment or facilities). The king bed was great, the bathroom the best of our trip - and could be improved only by the addition of a cupboard. The adjoining car park is another plus. The hotel has a quality restaurant that is a bit pricey and apparently has no dress code.

    The hotel is an updated, rambling structure, with at least three separate buildings. This is probably the reason why some (at least) rooms have poor wi-fi reception. I had to visit reception twice, the second time with my laptop, before the receptionist was able to establish a connection using the password provided. And this was achieved only by repeated attempts to log in, something I could have done if the receptionist had admitted there were occasional internet problems rather than implying that nobody else had ever had problems and that it was somehow my fault or that of my computer. During our stay the internet connection dropped out several times. On checking in there was only one receptionist to handle a growing number of guests, while a second receptionist continued a long telephone conversation. Ultimately, there were three receptionists at work, but I noticed that each one, on some occasion, left a guest midway through checking in while he or she dealt with some unrelated problem. I was given no useful information at check-in, but did not ask questions because other guests were waiting. Unfortunately, there was absolutely no information in the room other than the evacuation procedure, the TV channels and a room service menu. (This was how we learned that the hotel had a restaurant.) I could not locate an ice machine so was forced to wait in line at reception in order to ask for directions. I also asked why there was no information in the room (the first occasion on our trip) and was told this was because the receptionists were concierges and could answer any questions. The street map provided on request was such a poor copy that most of the street names were illegible. Subsequently, I had pleasant and informative conversations with other reception staff, which enabled me to grade staff as fair rather than poor. I may have been unlucky at check-in because the lobby was busy.

    7.9

  • Jens
      Denmark
    June 24, 2014

    Good standard, nice room

    That staff had difficulty knowing the procedure to let me earn points on SAS Eurobonus-programme. That room window was into an enclosed pool area - which meant that the room smelled like chlorine. Would have liked a larger pool ;)

    8.8

  • Bob
      United States of America
    June 23, 2014

    Very clean and spacious. Wonderful upkeep.

    The wifi didn't sustain connection long enough to keep up with email and internet use.

    10

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