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Property Highlights

Free WiFi Guests consistently rate the WiFi as excellent

Places of Interest:

Heisler Park (0.1 miles)
Show map Laguna Cliffs Inn

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Newest reviews for Laguna Cliffs Inn

  • Anonymous
      United States of America
    August 24, 2014

    Location,

    7.5

  • Anonymous
      United States of America
    August 19, 2014

    Cro-nuts (cross between croissant and donut) and coffee should not be billed as breakfast included. This really does not constitute breakfast fare.

    8.8

  • Mary
      United States of America
    August 12, 2014

    Location

    No view. Overpriced. Too expensive. Old outdated air conditioning and a noisy fan.

    4.6

  • Anonymous
      Canada
    August 10, 2014

    The kids liked the pool and the "cronuts". The location was great. The parking is spacious. The rooms are a good size and comfortable. The overall decor is nice. The staff provided us with chairs, umbrella and boards to enjoy the beach. The service was great and people very friendly.

    The carpets were a bit dirty in the room.

    7.5

  • Johnathon
      United States of America
    August 9, 2014

    Cute place

    Chairs... Not comfortable.

    6.7

  • Tracy
      United States of America
    August 4, 2014

    The bed was nice and the decor was elegant. The hotel was convenient to downtown and walking distance to Las Brisas.

    We were cheated and given a dark, cave like room with lots of foot traffic in front of the "view" window. This was not the extra upgraded room I reserved 4 months ago. As usual, I had confirmed through Booking.com and telephoned the hotel directly, two times, to reconfirm that we would be recieving the ocean view room with balcony. This was an important date for my husband and I and in all our world travels we have never been treated so poorly... no where have we not been given the room reserved or something better. The room they tried to pawn off on us was a room that everyone walked by and had no balcony. When I demanded to have the room we reserved they said that guests had extended their stay and thus the room we had paid for in advance (!!!) and reserved 4 months ago was now not available. They did eventually give us a room with a balcony but it only showed a pinch of ocean and sat on the road with lots of Laguna traffic. This took over an hour of our time and although we had been okayed for a 3pm check-in... the room wasn't ready until 4pm. The bathroom needs repair. The shower/tub is losing its finish and the shower head is coming out of the wall. The a/c was a wall unit and never functioned adequately to help with Laguna humidity. We were told the trolley stopped in front of the hotel... although close by... not true. The staff was unapologetic and indifferent to the poor room management that they demonstrated. They eventually did give us a $100.00 back on our lodging cost. Staying at surf and sand next year.

    6.3

  • Mark
      United Kingdom
    August 3, 2014

    Very close to the beaches, bars and restaurants. Great staff and lovely small intimate poor with jacuzzi. Wonderful stay.

    Small thing. Bathroom sink in the main bedroom. No big deal though.

    8.3

  • Anonymous
      United States of America
    July 24, 2014

    The staff, especially Kyle and Rachel, were incredibly friendly and helpful. There is no suitcase service at the hotel but Kyle was a prince and helped us with all of our bags to the room and to the car. This was so welcome given the fact that we were traveling with two children and my 88 year old mother! Rachel helped us get towels and beach chairs even though our room wasn't ready when we arrived. These staff members, plus two lovely others whose names I cannot remember, truly made the stay and reminded us of what hotel hospitality means!

    When I booked this room I thought we were going to stay at this hotel's sister property, the Inn at Laguna Beach, just two blocks away and MUCH nicer. I was very disappointed to learn that we had been given a room here. Our cost was $339.00 for 2 queen beds and it was the equivalent of a motel room. Nothing luxe about it at all. The room had AC but was loud, and the sheets were not clean to our yes. The so called breakfast is a dounut and coffee. I would not recommend this hotel but would try the sister property.

    5.8

  • Sharron
      United States of America
    July 17, 2014

    Good location

    Carpet was so very dirty

    7.5

  • Anonymous
      United States of America
    July 17, 2014

    Updated nice rooms, hotel was certainly trying. Nicely decorated.

    False advertising. Overpriced, paid extra for "ocean view with balcony", when the balcony was the hotel walkway, not a private balcony. To see the ocean, you had to have the drapes open, in front of the walkway, so everyone could see in. Also, there was no water in the fridge and we were told we could carry up as many cups of water as we'd like. I felt like responding, "well, do you have a tray!?" Also, we were charged extra for parking.

    6.7

  • Anonymous
      United States of America
    July 13, 2014

    Great location within easy walking distance to the beach and town center. The bus stop for the city's free trolley is near-by, too. Clean & tidy throughout the hotel. Cookies & orange-flavored iced water at check-in and the cronuts (donuts made with croissant dough) and coffee for breakfast are nice.

    Price is expensive but competitive for the location. Cronuts are tasty but are not enough for breakfast.

    10

  • Dalia
      United States of America
    July 10, 2014

    location,

    breakfast

    7.1

  • Barbara
      United States of America
    July 8, 2014

    no wine opener very poor breakfast was charged for free parking

    8.8

  • Anonymous
      Switzerland
    July 6, 2014

    Reception area is nice. Staff are constructive.

    Rooms are old and smell bad. No real sea view to note. More like a motel than a hotel.

    4.2

  • Anonymous
      Finland
    July 3, 2014

    breakfast

    8.3

  • Anonymous
      United Kingdom
    July 3, 2014

    Rooms clean and spacious. Location perfect for our purpose. Front desk staff very helpful and pleasant

    Pool very small. Continental breakfast very poor.

    7.5

  • Anonymous
      France
    July 1, 2014

    The staff was excellent. They were extremely friendly and helpful. The room and facilities were very clean. The hotel is minutes from a beautiful section of beach.

    I paid extra money for an ocean view room, but didn't think the view was that great. They had a nice breakfast, but I'm not a fan of the cronuts. They should go back to apples and oranges.

    9.2

  • Ilari
      Finland
    June 29, 2014

    breakfast is non existent

    7.5

  • Kathryn
      United States of America
    June 21, 2014

    No complaints, we are looking forward to coming back next summer! Absolutely loved it, perfect location, clean, and relaxing.

    10

  • Richard
      United States of America
    June 21, 2014

    Room invested with mold, resulting in musty smell in the room.

    5

  • Steve
      United Kingdom
    June 18, 2014

    Lovely hotel and decent value. Great location. Would definitely stay again.

    Nothing.

    9.6

  • Deann
      United States of America
    June 18, 2014

    The beds were comfy and clean. The carpet could use a cleaning

    I did not see anywhere that parking was $12.00 day. I thought it was free. And would have liked to see a laundry facility. Never did see a wine happy hour

    7.5

  • Glen
      United States of America
    June 17, 2014

    Room comfortable, location was good to downtown and beach.

    They have only coffee and tea with donuts. It is not really a breakfast.

    7.9

  • Amy
      United States of America
    June 14, 2014

    Location. Very close to all the shops, restaurants, and beach.

    That our room when booked so room with a view of pool. We definitely didn't have a room with a view of the pool. We were in a corner away from the pool.

    9.6

  • Anonymous
      United States of America
    June 7, 2014

    The rooms were clean and comfortable. The staff was very friendly. Location of the hotel was great, close to the beach, and within walking distance to shops and restaurants. We would definitely stay here again.

    7.5

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