Comfort Inn Chelsea  

Fantastic location, within walking distance of top NY sights and districts. Really close to many different metro lines along 23rd st. Room was clean, very comfortable and secure. Free wifi in room was good. Free continental breakfast was also good, nice range of food including fruit. Hair dryer, ironing board and iron, in-room safe, minibar all included. I would stay here again and would recommend, good value for the price.

The two lifts were a bit old and slow, they would occasionally break down but not a huge issue, unless you're on one of the very top floors. Hotel seems to be very popular with school and youth groups, particularly from Britain when I was there. They could be a little noisy.

The location was convenient, and the bed was wonderfully comfortable.

Located near the office where I had meetings Concern for obtaining a low price. Helped to have discounted parking.

Coffee and tea bar in the room also iron machine available. Very slow frequenly disconnecting free wirless internet.

did not like the front desck staff. Very slow internet connection. Smily outside the room.

Relatively good location. Good breakfast.

Not as clean as I would like. Seemed like it really needs a makeover. Staff were too clinical for my liking. Only answering the direct question but no engaement to really help. Disappointing.

Very central mid-town location

The place is dated and in need of a major update. Bedding was thin and old. Carpets very dated and dirty in places. You can tell the house cleaning staff and the overall management of the hotel does not focus on the details. Had I known this I would have stayed one block further at the 4 Points, which was $10 more a night and much nicer.

They allowed us a free early check-in due to the availability of the room. Really helpful staff.

It was a good value for the money. Old hotel rooms were a bit small but for a family of 5 we had 2 rooms and it worked out very well.

The Reception Staff were excellent. I reported the Hair Dryer was faulty, and a new Dryer was in our room later that same day. Housekeeping were friendly and very efficient ..... I guess we were lucky that Occupancy was quite low ..... so we were happy with all the attention. Excellent for location, value for money.

The front desk had excellent customer skills. However, the on site booking tours employee gave us the wrong information about the hop on hop off bus, telling us it was not on for the day we wanted. We were very angry to of changed our plans and see that the buses were operating. Just not the company that the hotel was promoting.

I understand the prices go up for the Christmas season, but found the prices over inflated for the type of accomodation. I would rather pay more for better.

The accomodations were fine, the room was small but adequate, we had a front room with a view of the empire state building very nice

Elevator was slow but there were two. Breakfast was lacking but we got down late so we have no real complaints

Exellent location,everithyng important within walking distance,Relatively cheap, there is even basic breakfast, but dont hink that this is Hilton, it is not!

The location of the hotel was great. You have easy access to the subway and it is just a half of a block from the Flat Iron Building. If you are doing the double decker bus there is a stop right there to get on to the bus. Great places to eat and with in walking distance of the hotel. I will be recommending this hotel to family & friends that are going to New York City for pleasure.